America West

Pros: Cheap flights
Cons: Bad mileage program practices, Phoenix stop required on long flights

This airline started out being pretty good, but that was many years ago. The only thing they have going for them is that they often have a cheaper price than other airlines, although the gap has been closing. The seating in coach is uncomfortable. ...

Pros: price
Cons: delays, cancellations, overbookings, incompetent unhelpful agents

Went from JFK to San Francisco and back, change of planes in Vegas both ways. On the way there thing ...

Pros: Low fares, especially to Las Vegas
Cons: Unprofessional, inconsiderate, downright rude staff; poor baggage handling

I was stranded in Las Vegas airport when a flight to Houston via Phoenix was cancelled - the staff routed me in a highly inconsiderate manner, despite a Continental direct flight being available (of course when I first asked about non-stops, they told me...

Pros: Cheap, free liquor guaranteed because flight WILL be late and CRAPPY!!
Cons: Delayed, no room, ineffective, unreliable, rude staff, fill passengers heads with BS!!

Congrats US AIR for merging with the worst airlines in the world. I bought round trip America West tickets to Vegas for New Years and it was the worst experience of my life. My first plane was delayed over an hour because they made 22 people get off ...

Pros: Cheap
Cons: No Meals, No Frills, Unprofessional

I've flown AW from NY to Las Vegas several times and each time I had an unpleasant experience.

The first time I was taken by surprise by the lack of amenities. The second time was after 9/11 and immediately after the crash in Rockaway NY....

Pros: ?
Cons: indifferent service, 'in your face' customer service...

Flew from San Francisco through to Las Vegas and on to Columbus Ohio... The plane leaked fuel in San Francisco and after a 2 hour wait we were put on another plane. No meal service we were told on a 3.5 hour flight, but we were offered a 0.5 ounce bag of...

Pros: it's cheap
Cons: unbelievably horrible customer service. Wait until you hear my story!!!

Last year, my best friend and I planned a trip to New York. After buying airline tickets through America West, we thought we were home free.... not! When we arrived, there was a ridiculously long line. There were only two ticket counter agents working...

Pros: cheap; they leave on time
Cons: terrible flight crew; not friendly towards people traveling with kids; bad food; stupid movies

BOARDING
Cattle call would be a better word. America West does the most disorganized boardings I have ever experienced. The gate agents mumble into the microphone. Since no one can be sure of what they are saying, the passengers have to guess...

Pros: Friendly, On-time, Inexpensive, Great Frequent Flyer Program
Cons: none that I've found

I have flown on America West several times and it has become my favorite airline. That is partly because 75% of the flights out of Phoenix are AWA, but also because they are a joy to fly with.

The seats are comfortable and roomy. I have...

Pros: They didn't bludgeon us with any blunt objects.
Cons: Oh, where do I start?

In 2006, the redhead and I were passengers on AmericaWest Flight 163, from San Jose, CA, to Las Vegas, NV. About fifteen minutes before we were supposed to land, the redhead got up from her seat to use the lavatory. She went to the facilities at the ...

Pros: Low fares, friendly personnel, highly organized
Cons: Planes seemed to be a little older

I had a very good experience with America West. We recently traveled to Los Angeles for a family vacation and to attend a very good friend's wedding. On the heels of the tragic events of Sept 11th, America West did an excellent job of being on time and...

Pros: Cheap airfare.
Cons: Weird flight times.

I wanted to go visit my Dad in Las Vegas and leave from Denver. I looked around and the only reasonable airfare was with America West airlines, it was cheaper by several hundred dollars! This is an important part of travel for me because I am in...

Pros: Understanding flight attendants
Cons: Cramped planes, older fleet, small bland 'snack', not much entertainment, delays

I fly on America West quite a bit (AT LEAST 2 flights a year, I do NOT have a choice of airlines) and I have to say that I really dislike flying with them. Every flight I take is connected through Phoenix, Arizona- their hub, which really isn't in the...

Pros: Good fares good seat assignments
Cons: Unsympathetic agents

So today I was speaking to a couple of agents about them serving peanuts and I thought it would be better for them to serve pretzles so I gave them my opinion. Now they want me to provide a letter signed by my doctor or they will deny me boarding . My...

Pros: Comfortable
Cons: Dont fly out east enough

I have flown America West about 10 times. I always thought of them as an average airline with decent prices and a strong on-time record. I missed my flight to San Francisco a month ago. When I called America West they told me if I got to the airport...