America West

Pros: none
Cons: everything

We use America West almost exclusively only because it is one of the cheapest ways to fly from Phoenix to Newark non-stop. Given more choices, I can assure you, this would be the last airline I would fly.

The delays are now expected to be...

Pros: none
Cons: late service, insufficient accommodations, rude and dim-witted employees

My first experience flying America West convinced me never to fly with them ever again. I had reservations on a flight from LA to Phoenix and then on a connecting flight to San Antonio.
The first flight was delayed due to "maintenance" and...

Pros: Cheap tickets
Cons: Bad service

I traveled American West for the Thanksgiving holiday. It was the worst experience I had ever had in flying. I have flown quite a bit in the last four months to Oakland California on Horizon Airlines. I flew back home to Iowa to see my parents. The...

Pros: Are there any?
Cons: Cancelled flights, late, rude

Avoid flying with America West if you can! I have had the displeasure of flying with them once, and have had several friends, relatives, and colleagues fly with them. Not a one good experience have they had!!

Most of their problems stem from...

Pros: Cheap prices (sometimes)
Cons: Delays and very poor customer service

I have flown several times over the course of my life with several different airlines. I have found one airline to be the worst (by far) over years. That airline is America West. Every single time I fly with them, there is some sort of a problem. Whether...

Pros: Price
Cons: Poor Service

Last summer we decided due to a great fare price to allow our teenage sun to fly America West on a flight that changed plans twice in route. The first leg of the flight left about an hour late. This got our son into his first connection at the same time...

Pros: Cheap
Cons: Everything Else

I have been flying for 15 years and have frequent flyer miles on almost every domestic carrier. The first time I flew America West was last March, a flight from San Diego to New York City for work. They lost my luggage. They also seem to have lost a lot...

Pros: Flights from Ontario to Phoenix run regularly
Cons: Everything else

I flew America West from Ontario to Mexico City via Phoenix. We checked in a bit late and lost our flight. Then they put us on a flight that she said left in "5 minutes." So basically she made us run.While I was running I was thinking if we miss our...

Pros: The price
Cons: The lack of service, empathy and respect.

We started our Holidays on a flight from Portland to Phoenix with a small layover and then were to head to Houston. The first round was delayed to fix a light bulb and have mechanics inspect it. The second leg was delayed to repair a broken tray table. ...

Pros: tv's
Cons: everything but tv's

Seriously is their a chance to get any worse I said after I found out my long wait to Utah was delayed. I had a flight at 12:30 and at 9:45 they told us the flight was cancelled. What, they tell us 2 minutes before we go. How cheep is that? Lucky...

Pros: cheap; they leave on time
Cons: terrible flight crew; not friendly towards people traveling with kids; bad food; stupid movies

BOARDING
Cattle call would be a better word. America West does the most disorganized boardings I have ever experienced. The gate agents mumble into the microphone. Since no one can be sure of what they are saying, the passengers have to guess...

Pros: Not a Greyhound bus, cheap
Cons: Cheap in the other sense of the word

Four years of college on the East Coast. Home on the West Coast. $200 flights on America West. Long and bitter hours in the Las Vegas airport late at night. Cramped seats. 10-12 hours across country. Frequent chaos. Once I rode the Greyhound all the way...

Pros: cheap
Cons: poor service, rude flight staff

I just got back from a vacation in Las Vegas, it was my first time out there and it was a terrific trip all around, except for one thing, the flight on America West. I flew out of Newark on Monday morning. The moment my family walked into the terminal...

Pros: If you like bad service!
Cons: Poor service, Untrained & Unprofessional help.

If you truly are looking for a travelers night mare then pick this airline. I do not recommend America West for the traveler that needs to get somewhere quick and only have a few days to spend. They delay the majority of the flights continuously and they...

Pros: n/a
Cons: n/a

AAAhhhhh! "CUSTOMER SERVICE" from every America West Employee I've dealt with has been a complete joke! I was on vacation for 5 days, America West lost my luggage and all I had was the clothes on my back. Trying to get compensated for their...