America West

Pros: none.
Cons: the entire America West system is horrible.

I was traveling to San Francisco. I got bumped from my connector in Phoenix because my flight was too late to maket the connector - ok, this happens.

On my return, my flight from Sacramento, CA, to Phoenix got changed - they inserted a layover in Las Vegas. We were on the ground so long that we missed my connector in Phoenix again! I had to wait 8 hours this time in Phoenix airport.

I'm very worried about my final return home flight. I have to go through Phoenix again. I know I'll probably be stuck.

This airline sucks for lack of a better term. It is a horrible waste of time. It's not worth a cheaper fare.

Pros: None. Zero.
Cons: The worst airline in the United States.

Domestic air travel is generally just bad regardless of which carrier is providing it, but America West takes poor service to new levels. I don't believe this incompetent airline has ever had a flight depart on time. Despite years of service between Los Angeles and Las Vegas, they are incapable of smoothly traveling between these two cities. Every person I know, myself included, who has flown via this horrid airline from Los Angeles to Los Vegas has experienced at least an hour and a half delay. How can you have an hour and a half delay on a 45 minute flight? What's worse is that the delays are only a part of the pain. I have yet to fly on this airline without being moved from one gate to another. These aren't short moves either. They're usually half a terminal or more. Seriously, pay the extra $20. Heck, pay an extra $50. Do not use this airline.

Pros: None, and thats sad.
Cons: No apology, no comp and suck in an airport for 8 hrs!

Due to delays and some type of problem, I was suck in Las Vegas for eight hours. It was an American West airline but they are the same company. No comp was ever offered, not even an apology. The flight was to SFO which I could have drived there sooner.. They said if they couldnt fix the problem on the plane, we would have to rebook on a THURSDAY flight.. (it was Tuesday night!). They stated NO plane was leaving Vegas for the Bay Area (SFO, OAK, OR SJC) which I found.. a lie, since my mom found some flights online!! We finally made it to SFO at 2am, and should have arrived at 8pm. Never again America West/US Airlines!!

Pros: lower points needed for a ticket.
Cons: rarely are seats available, which actually makes this program cost more for a ticket.

I was drawn to America West's flight fund program because it only required 20,000 points for a ticket and generally flies to the areas in which I frequently travel. However, after trying to redeem points, I soon learned that the only seats ever available are for the 35,000 point levels! Even trying to book a year in advance, I am not able to find tickets at the 20,000 point level.

Pros: none
Cons: ridiculous fee, poor customer service

I will never fly America West again. They charged me a $100.00 reticketing fee to change to an earlier flight on Christmas Day. The plane was scheduled to leave Seattle at 8 am. The plane had mechanical problems so I sat in the airport until 4 pm. When I suggested that they should not charge the $100.00 the ramp agent agreed, made a phone call, and guaranteed me they would remove the fee. Well they didn't and their "customer service" person keeps saying it is their policy. Then they lost my bag for 24 hours.

Pros: none
Cons: Old planes with lots of mechanical problems, delays, no connecting flights, customer service, and rude.

Due to mechanical tail problems that could have been fixed an hour early, we had to wait one hour to depart. Then we missed out connecting flight because of this and were told the plane would wait for the 7 of us connecting. It did not! We had to wait 7 hour in Phoenix airport for our next flight. We were given first class seat which then they told us to move to coach in a rude manner. we were discriminated against since we look Hispanic (lightly tanned skin)and only the 4 Hispanics waited 7 hours while others give preferential treatment and sent to their destination on an earlier flight.

Pros: None
Cons: FF mile reclamation is impossible

America West claims to allow flights at 20, 25, and 30 thousand miles. I dare you to try and claim them. When you attempt to book a flight, the status of available flights is so restricted, that you will never be able to use them in any meaningful way.

I attempted to book a trip from San Diego to Detroit with one week's notice and relative flexibility in terms of departure dates. What should be a 25,000 mile flight turned out to be 50,000 miles.

I am attempting to book a flight from Detroit to Cabo with a 2 month advance. The flight is available for purchase, but not with Frequent Flyer miles. On an alternate day, I can book the flight, but it is over 100,000 miles instead of the advertised 30,000 miles.

These are not during holiday seasons or blackout dates, but regular, everyday flights.

I feel this is misrepresentation. America West treat their most valued customers like crap, so don't become one.

Pros: It was on time.
Cons: Rude flight attendant, lost luggage, poor attitude and customer service. Miserable experience.

Our flight was not full and there was no one in First Class. We had someone sitting in our row (he wouldn't move, despite the plane being half empty) and my husband politely asked the attendant if we could sit in first class.

Now, I realize that they probably get asked this ALL THE TIME, but all she had to do was say no. Instead she starts in about how she "knows a good doctor" for him (I guess meaning he's crazy for asking) and goes on and on about how they can't choose between "all these special people". It was really, really, really rude and she kept it up throughout the whole flight. She kept talking to him about her "first class service" and it bordered on harrassment. Maybe she was trying to be funny but I didn't see the humor.

Then when we got to Las Vegas, they lost our baggage and it was a huge hassle to get it back.

America West basically ruined our vacation. I wish I could get my $1500 back. I will NEVER fly them again.