America West

Pros: They own some planes but that's about it!
Cons: Poor baggage handling, Poor "on time" performance, Poor customer service

Wow...what's there to say about America West Airlines? Well, it's the official airlines of the Phoenix Suns and Arizona Diamondbacks but that's about it.

When I first met my boyfriend, I was living in PA and he was living in AZ. He made 3...

Pros: NONE
Cons: Delays, lost luggage, poor customer service

Recently I had to fly round trip from Phoenix to Los Angeles. I have flown America West before and have had a few delays before but nothing like what I just experienced. No one should ever fly this airline again until they get their act together.
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Pros: Inexpensive,Friendly Staff,Great patience with some difficult travelers..
Cons: $5 headset rental??

I live in Phoenix and have used America West more times than I can count in the past several years. I even experienced some of the horrible incidents that America West dished out in spring/summer of the year 2000. For this reason I was apprehensive to...

Pros: cheap
Cons: constant delays, cancellations and equipment failure

I'll be honest: I like no-frills. I like low fares. But I refuse to fly America West again, no matter HOW cheap they are. Its a pity - they used to be a really decent airline.

I have had the dubious "pleasure" of flying America West...

Pros: Cheap flight, half-decent customer service.
Cons: Scary airplane handling, half-decent customer service.

I booked a flight from Ft. Lauderdale, Florida to Los Angeles, California on America West. Basically because it was the cheapest flight I could find, and I didn't want to spend a lot of money.

The flight itself left on time, for some reason...

Pros: Low fares
Cons: Get what you pay for

I used to work for America West Airlines as a Gate Agent in Phoenix and let me tell you, the public deserves half the blame when it comes to poor customer service. I will by no means excuse America West for the manner in which they FORCE their employees...

Pros: not many
Cons: see my list below!

I fly a lot. And I cant STAND this airline. While there isn't really a great choice of airlines today, this one has got to be the worst. I have flown them three or four different times this year alone, and each experience has left a bad taste...

Pros: Non-stop flights to NY, Frequent Flyer Fund with many partners, easy-to-use website
Cons: Provides only a Snack Sack on cross-country flights

I moved to Phoenix, AZ from NYC three years ago to attend graduate school, and have traveled between the two cities many times since then. I've flown this route using three other airlines, but none have been as good as America West (AW). Not only does...

Pros: Low Price, Friendly, Good Record
Cons: Some older planes are ill-equipped for long flights

While many of the other review are a page and a half of griping, I can't say I've ever experienced the caliber of customer service some epinions members are running in to.

I fly America West QUITE often, and the only delays I've ever...

Pros: the flight eventually landed
Cons: very bad service

I have flown many airlines due to my husband's military status and I will tell you honestly , I never want to fly America West again. I was taking a trip with my husband and child for emergency leave and theonly airline that had flights open from...

Pros: East to interline your luggage
Cons: Doubt you'll see it on time

Hi All....

Well we just returned from a wonderful trip in Maui only to find that
two of the three bags we had checked are missing in action AGAIN !!!

It all started on line in Maui when we were checking in....one hour
...

Pros: Occasional nice employees
Cons: Shoddy customer service, especially towards disabled.

I have had the unfortunate experience of flying America West Airlines frequently (I would estimate 12 times in the past 5 years). First, you should know that I am Deaf, so some of my experiences were definitely affected by this. However, I have never...

Pros: Cheap
Cons: Everything Else

I have been flying for 15 years and have frequent flyer miles on almost every domestic carrier. The first time I flew America West was last March, a flight from San Diego to New York City for work. They lost my luggage. They also seem to have lost a lot...

Pros: Allow small pets
Cons: Delays, mis-information and attitude from 'customer service'

After graduating college and changing coasts, I thought it would be a good idea for the family to stay put until I could 'check out the area' for schools, etc.

Today was the day for my wife to make the trip out to see for herself and look for...

Pros: We actually made it home alive!
Cons: Frequent delays, mechanical problems that are not addressed, rude service

My one encounter with America West airlines will be my last. Last summer my husband and I were returning to Denver from Las Vegas after getting married and having a great time there. We had arrived on another airline and were leaving on a late evening...