America West

Pros: none
Cons: cancelled flights

America West offers lower prices for direct flights from coast to coast but the flights can be unreliable. You can save a lot of money but be prepared for delayed and cancelled flights. Do not take America West if you need to get to your destination by a...

Pros: None
Cons: Bad service

Ever since the airline began having serious financial problems in the late eighties, they've gotten progressively worse.

Why?

As a columnist in the Phoenix area (the home of AWA), I can give you a little background on this...

Pros: None
Cons: TOO MANY TO LIST

America West
* STAR
I would have to agree with the majority on this one.
I flew to Seattle last summer.
One of the worst flights of my life.
I fly frequently, use Continental exclusively.
My flight was non-stop TO Seattle,...

Pros: If you like bad service!
Cons: Poor service, Untrained & Unprofessional help.

If you truly are looking for a travelers night mare then pick this airline. I do not recommend America West for the traveler that needs to get somewhere quick and only have a few days to spend. They delay the majority of the flights continuously and they...

Pros: Price
Cons: Delays, cancellations & late flights

I've been on America West twice in the last 18 months, both times were bad experiences. The last flight I took with AW, I was supposed to arrive at my destination by 11:15 p.m., didn't get there until 3:00p.m. the next day. Flights were canceled,...

Pros: Are there any?
Cons: Cancelled flights, late, rude

Avoid flying with America West if you can! I have had the displeasure of flying with them once, and have had several friends, relatives, and colleagues fly with them. Not a one good experience have they had!!

Most of their problems stem from...

Pros: Cheap fares
Cons: Poor customer service, frequent delays and cancelled flights.

Like everyone else, I was looking for a "bargain" flight to Cabo San Lucas from LA. Well, I found one, or thought I did, with America West. Believe it or not we had to fly from LAX to Phoenix then to Cabo. As the hub for America West is in...

Pros: tv's
Cons: everything but tv's

Seriously is their a chance to get any worse I said after I found out my long wait to Utah was delayed. I had a flight at 12:30 and at 9:45 they told us the flight was cancelled. What, they tell us 2 minutes before we go. How cheep is that? Lucky...

Pros: They have very good flight crews. I was so upset that they put me in first class to Chicago.
Cons: They are continuously late and disorganized. My husband had to sit in coach. When we travel together we want to stay seated next to each other. I would not recommend this airlines if you have to get somewhere in a hurry.

In November I was anticipating a vacation to Las Vegas as a late birthday present from my husband, looking forward to the wonderful entertainment, food and accommodations that I would have when arriving in SIN CITY. With much anticipation we arrived at...

Pros: Didn't crash
Cons: When in the air, I wished we would crash.

Flashback: December 22nd. I want to go HOME. But I am standing in the Phoenix airport, fully decked out in my University of Arizona-wear. This is not good. In the home of Arizona State, I am not a popular man. There are literally 200 people in...

Pros: price
Cons: service, equipment, meals, everything else

I have flown with this pathetic excuse for an airline on two occasions now, and I will NEVER do it again. Both times were round trip to Mexico, the first from Chicago-Puerto Vallarta, the second from Palm Springs, CA- Acapulco. The first time I thought...

Pros: The attendants seemed professional
Cons: Not even a set of flight "wings" for our 3 year old

We flew as a family, four adults and two small children. It was supposed to be nonstop! Both ways, coming and going, we had mysterious plane changes - mysterious because they did not even claim to have any specific problems - they just told us they...

Pros: On time
Cons: Tight seating, couldn't sit with friend

I flew America West round trip on a one stop flight. There was nothing either terrible or spectacular about them upon check in. The agents told me that although I had a confirmed e-ticket reservation, I'd have to wait to be called before receiving my...

Pros: n/a
Cons: n/a

AAAhhhhh! "CUSTOMER SERVICE" from every America West Employee I've dealt with has been a complete joke! I was on vacation for 5 days, America West lost my luggage and all I had was the clothes on my back. Trying to get compensated for their...

Pros: occasional good fares
Cons: punctuality, flights often cancelled, airbus

America West has been plagued with problems over the last few years, but one thing remains constant: chances are slim to none that a given flight will arrive on time. Unfortunately, arriving late is almost a best case scenario with America West; on...