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by dstock , Dec 16 '09
Pros: None
Cons: Always Late
Cancelled Flights
Broken Airplanes
Pay for own hotel stay
American airlines recently ruined our vacation and didn't try to help a Dad travling with a one and two year old, with no dipaers, forumla or medicine.To recap, these are the issues. December 14th, 2009: Flight 2718 (DSM to ...
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by samiambar , Aug 29 '09
Pros: Nice terminal at JFK. Comfortable seats. Good web site. Nice crews.
Cons: Steep mileage requirement for a stopover under an Award.
I just flew from New York JFK to London on American. The flights were on a comfortable 777 in economy class.Agents on the phone were polite, efficient and patient. The web site was very easy to navigate. I was able to see which ...
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by hvpiii , Aug 25 '09
Pros: Food was decent, but smushed at times. The flight attendants were pleasant.
Cons: AAdvantage HORRIBLE
Phone customer service lousy
CC only on plane a hassle!
Cramped stuffy planes
The AAdvantage program is an ABSOLUTE JOKE. The only people that it benefits is AA and their Platinum members that can afford all the menial crap.After earning a little more than 21K on our 2nd honeymoon, sitting on their cramped & stuffy ...
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by rlsawyer , Jul 12 '09
Pros: none
Cons: see above
We have had a horrible experience with American Airlines and have tried to get them to assist us and make right what their employees did but they simply refuse so I am hoping others will read this and decide using another airline is in their best ...
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by raemelyn , Jul 01 '09
Pros: There are other airlines that I can use.
Cons: Customer service treated a veteran horribly without any consideration of his heath and well being.
I purchased a round trip ticket and had to change my departure time. I was unable to find an accommodating flight on AA so I purchased one on another airline. When I was dropped off to return home, I was told at the ticket counter that my ...
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by trvllvr_nyc , Jun 30 '09
Pros: See summary at the end of my review above
Cons: See summary at the end of my review above
I flew American Airlines round trip from LGA to SFO earlier this month. It was a terrible experience. Well, let me explain... on my return flight to LGA, someone decided to "shop" in my bags. Whoever opened my bags helped themselves ...
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by philphactor14 , Jun 24 '09
Pros: Friendly service, beverages, great baggage handing, customer service
Cons: No snacks were served on my flight, delay
I recently flew American Airlines on a flight from Colorado Springs, Colorado to Wichita, Kansas. Checking InChecking in was a great experience. I always get my first impression from the way I am greeted ...
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by orlando2002 , Jun 01 '09
Pros: NONE
Cons: ALL
On 5/27/09 I called American Airlines to change the return date for my parents Gdue to a medical condition. When I called, I explained my father has Alzheimer’s and I requested a disability service for my parents, so when they arrived to Miami, ...
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by hsw11886 , May 28 '09
Pros: Good basic transportation, many non stop flights (from DFW)
Cons: Not many frills
Since January of 2009, I have flown multiple segments with American Airlines. These flights ranged from regional to medium range hops within the United States. Pre-flight I booked all my flights via aa.com. The website, although ...
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by texas-swede  in Hotels & Travel, , May 13 '09
Pros: Connections, many non-stop flights.
Cons: Flight delays, cancellations, rude employees.
[Updated version]Airline service is abysmal and it is getting worse and worse. Any hotel or restaurant that treats its customers like a typical airline do would be a one star establishment. However, when you judge and compare airlines you need to ...
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by mmcphee  - Top 50, May 12 '09
Pros: Better service than other airlines
Cons: Flying is still too much like work
I remember the days when flying was fun. You sat in big comfortable seats with more leg room than a car. You had your choice of full hot meals with real silverware. Not anymore. Flying has become a chore, and one I have tried to avoid more and more in ...
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by srubinson , May 12 '09
Pros: I find very little about American to be positive as compared to other carriers.
Cons: American's approach to customer service and safety is bottom of the barrel.
I implore those parents who have children with any special needs to avoid American Airlines at all cost.My family was returning home to Miami on July 27, 2008, after my daughter underwent neurosugery at Children's Hospital Boston. ...
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by shechicago , Mar 08 '09
Pros: none
Cons: Flight Cancellation
Stolen Luggage
Not liable for anything
Inconsistant policys
Blatent Liars
They don't care.
My sister's vacation was planned for a month ago. Her 8 month old got sick and had to be taken to the hospital the day before her American Airlines flight was scheduled to depart. She canceled that flight and re-booked for the following month. They ...
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by readhttp , Feb 22 '09
Pros: On time worthy, price point for travel, schedule and locations
Cons: Planes are aging, seats worn out
As a frequent traveler who primarily only flies with American Airlines I have had my ups and downs which is exactly what I expect from this airline and its associates. Let me first qualify my frequent traveler status, which may make you ...
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by russellm , Feb 15 '09
Pros: none at all
Cons: poor service, rude hosties, rubbish food, disinterested staff, huge check in queues
I have just received a letter from BJ Russell dated the 19th of January, which relates to the unfortunate flight 54, Chicago to Manchester, England I took with you on the 18th. Let me tell you what happened. Our journey started in Orlando, we ...
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