American Airlines

Pros: roomier seats, friendly staff, excellent frequent flier program
Cons: a bit inconsistent

American really rises above the mediocrity characteristic of the other major US airlines. I have flown on American more than ten times this year, and each experience has been hassle-free.

American is unique in offering substantially more...

Pros: Famous people travel this airline
Cons: they play kid movies

Having had 2 celebrity sightings in 10 years on this airline, why wouldnt I recommend it? Last week I was seated less than 100 feet away from my all time favorite actor- John Cusack. Yep thats right, you know him from Say Anything and Grosse Point Blank....

Pros: More leg room in coach, great if you have advantage platinum
Cons: Flight attendants with REALLY bad attitudes, unfriendly check-in and lounge staff; really old planes

I have done about 5-6 round trips on American and 1 trans-Atlantic and I have to say a few things about the airline.

Domestic: I have to give American credit for the extra leg room in coach - they have definitely done a great job there....

Pros: Best out there
Cons: That's not saying all that much

I recetally took at trip from Alabama to California and I was dreading the flight. I hate flying, I hate the long waits, I hate having NO personal space, and I hate the food. I was expecting the worst on this trip because it was right after...

Pros: Generally got there on time with my baggage
Cons: Inattention to detail

American Airlines
Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612

Dear American Airlines:

I flew your airline to and from Europe around the 2000-2001 holiday season. I normally fly on other...

Pros: None
Cons: Too many to list.

Never fly American Airlines. Our recent flight from Miami to NY (LaGuardia) was a disaster. Out 5:30 flight boarded 10 minutes late, and we were then told that the door to the plane was malfunctioning, so we all got off and waited for a new 757. They got...

Pros: IT IS A GOOD AIRLINE
Cons: HAVING TO REGISTER TO USE THE WEBSITE

Hello! I have flown American a couple of times in the last 3 years and have received great service on those flights. I do have a big problem with their website because you have to register to do anything (look up flights, check fares, etc....). Now I...

Pros: great customer service
Cons: None

Our first trip as a family. I was scared and didn't know what to expect. This was going to be my sons first time on an airplane and he was not even 1 1/2 yet.

My wonderful experience with this airline took place in October of this past year....

Pros: Solid consistent service; DVD players;
Cons: Seating and catering not as good as competition (but getting overhaul)

American Airlines – International First Class

Routes: JFK-LHR, EWR-LHR, JFK-ORY (Paris)

The Ground Service:

There is a separate First Class check-in at all major airports both in the U.S. and...

Pros: Customer service at headquarters was helpful
Cons: Customer service at actual airport was less than helpful

I've had my ups and downs with American Airlines. The first time I flew with them was a Maryland to California trip, and I was disappointed to find that the 6 hour flight I was on didn't include a movie or lunch, even though we were flying all through...

Pros: You usually get to your destination
Cons: It usually wasn't worth it

I am posting this review in the American Airlines section, because there is no American Eagle section. (They are owned by the same people.)

The American Eagle is aptly named, not because it is a great airline with majestic planes that remind...

Pros: Very comfortable travel experience
Cons: none I noticed... maybe quicker boarding

On a recent trip on which my family and I flew from Dallas/Ft. Worth Int'l Airport to Tokyo, Japan I experienced the best service I've ever seen on an airline before.

American covered everything from the top to the bottom. My family and I had...

Pros: Accommodations, Affordable, Concerned for Safety
Cons: Airline Food

Approximately 3 years ago, I received word that my mother had gone into a diabetic coma and didn't have long to live. I live in Oklahoma and she lives in Ohio. Not having the financial independence to purchase my own tickets, my sister graciously...

Pros: reason to stay thin
Cons: third class treatment

Airline travel is crowded and uncomfortable which is why I always try to request a bulkhead seat. These seats, I am told by American Airlines, cannot be reserved beforehand; they are distributed at check in. Strangely though, no matter how early I arrive...

Pros: flights are on time
Cons: your things are at risk for being destroyed

I wonder if the employee's at American would like to stand and watch as gifts they bought for their children were thrown around like they were nothing? That's what happened last week when my room-mate and I took her daughter to the airport to catch her...