American Airlines

Pros: Dependability,Service,Mileage Program
Cons: None

Generally, I travel at least once a month from Honolulu to the mainland...and at least every 6 weeks internationally. In my judgment, the best carrier around is American Airlines!!

Often, people will complain of one carrier or another because...

Pros: Employee Knowledge and Attitude
Cons: None

American Airlines deserves it's consistently high ratings by a number of U.S. and foreign travel publications each year...as it truly is a great airline.

No doubt, every company involved with transportation runs into operational problems...but...

Pros: AA tries to solve problems
Cons: ground people need some more training

American Airlines has been a carrier that overall has been good. We have only had one terrible experience with them. We were in line in Bakersfield, CA one Christmas, over an hour before the flight. They had only one attendant working the counter....

Pros: None
Cons: Bad Food, Bad Staff

American Airlines has not been good to me. It was a bad flight on a bad plane and I never plan to fly on it again. I think that this airline was not the worst I have ever been on, but it was still pretty bad. The food was bad and the flight attendants...

Pros: Standard service
Cons: Alienates users of online bill presentment services

American Airlines will not send tickets to a different address than the billing address. This is a major problem for the growing number of users of online bill presentment services such as Paytrust.

These services will redirect bills such as...

Pros: Nothing.
Cons: Everything that can go wrong probably will. At least it did in my case.

I just completed a round trip flight from DTW-DFW-SHV on American Airlines, and can sum it up in two words: NEVER AGAIN. It's been twelve years since my last flight, so I guess I can't really complain too much, but there was one thing that I kept asking ...

Pros: See summary at the end of my review above
Cons: See summary at the end of my review above

 

I flew American Airlines round trip from LGA to SFO earlier this month. It was a terrible experience. Well, let me explain... on my return flight to LGA, someone decided to "shop" in my bags. Whoever opened my bags helped themselves ...

Pros: Extra leg room!
Cons: Bad service, over charged me, where's my refund?

The reason I chose to fly on American Airlines was because of a great rate for a death in the family. My grandmother passed away on January 30, 2003 and I had to get to Pittsburgh from Los Angeles and I had to get there quick. American quoted me a price...

Pros: We got to our destination and back again in one piece.
Cons: Uncomfortable plane, rude and unattentive staff, delayed flight.

I took American Airlines when I went to Hawaii in January of 04. I was pretty dissatisfied with the whole experience. The flight from Newark to Chicago wasn't too bad, but the Flight Attendants were not very attentive, and I even saw one get mean with ...

Pros: Nice terminal at JFK. Comfortable seats. Good web site. Nice crews.
Cons: Steep mileage requirement for a stopover under an Award. 

I just flew from New York JFK to London on American. The flights were on a comfortable 777 in economy class.Agents on the phone were polite, efficient  and patient.  The web site was very easy to navigate. I was able  to see which ...

Pros: More legroom in coach ...LESS NOW!! Cheap, on time.
Cons: Some older planes.

Just an update to my review below. Looks like they took the extra legroom out of their 757 and A300's. Too bad, what a let down. I fly all the time and take American whenever I can. I have tried out pretty much every airline there is in the US, and ...

Pros: I suppose we did make it to the destination without crashing.
Cons: Appalling, hostile, uncaring service.

I've flown AA several times over the last couple of years since my wife's parents moved to Dallas and AA are offering the only direct flight from Boston. So I've joined the ranks of people who fly AA because there's no choice. Before having our first ...

Pros: Easy to buy tickets and choose seats online
Cons: Poor customer service, unfriendly flight attendants, damaged luggage, luggage soaking wet, misinformation regarding carseats

My husband and I took our two young children on their first plane flight -- New Orleans to Albuquerque with a stop in Dallas. What a nightmare. We will no longer fly -- we will drive. American Airlines was horrible from start to finish. They have poor ...

Pros: Competitive Prices
Cons: Less than superior service

My wife and I recently flew to Mexico City from Dallas on American Airlines (Flight 433). We regularly fly to Mexico and always choose the lowest fare. We found a great deal on Expedia.com for American Airlines. There were multiple ...

Pros: Cheap prices (not worth it)
Cons: Liars, rude, just do a web search for complaints.

I guess if by American you mean rude and lying, they live up to their name. Upon returning from a vacation in the Dominican Republic our flight was delayed for 2 hours leaving the island for maintainance issues, which I have no problem waiting for. ...