American Airlines

Pros: They Know Why You Fly!
Cons: They Aren't Sure Why They Do!

Silly old me. I thought full fare airlines like American Airlines were supposed to provide a level of service greater than their low fare/low service counterparts! Admittedly, I am generally resigned to the fact that the good old days of aviation are ...

Pros: Well organized, courteous and helpful staff
Cons: An occasional delay.

As we all know by now delays are becoming an ever increasing problem with flying and airlines. We as consumers can't do much to prevent them, so we need to stay back and let them take their course. The airlines know that delays are inevitable and they...

Pros: AA Pilot held it together under obviously stressful conditions.
Cons: No room compensation, poor food svc, downgraded jet, no compensation and lost luggage

I understand weather delays. But what happened yesterday on our Las Vegas - Dayton flight was such a comedy of errors that I determined AA will never receive another dime of my travel money. After circling in the air as long as we could waiting for ...

Pros: Great aircraft Friendly flight/cabin crews
Cons: None I can think of

I had to fly out a few days before Thanksgiving (2004) from Detroit to New York City's LaGuardia airport. After searching for one-way ticket prices online, I found that both Northwest and American (operating as American Eagle) offered nonstop flights ...

Pros: Professional service, enjoyable flights, many destinations, easy booking, world's largest airline
Cons: None - Fly with confidence!

American Airlines, the world's largest airline, is indeed one of the best in America and the world. American Airlines has great service, especially on its international flights. Many of its international longhaul flights are operated with new Boeing ...

Pros: No one bothered me. We actually left on time. Uneventful flight.
Cons: Lousy food.

For the first time in about 12 years, I had a cross-country flight. I left from Islip, NY to San Jose, CA in order to take the National Athletic Trainer's Association exam. I was flying by myself, so I was a little nervous, especially after the horror...

Pros: Excellent Food, Quality Service, Good Leg Room, Would Fly Again
Cons: Not as good as First Class of yore, but some vestiges of quality remain.

Many years ago, before deregulation, while flying between Hawai'i and the Mainland, I was bumped a few times to First Class. I remember the large seats, the china, silverware, crystal, excellent food, attentive service, and abundant amenities, like ...

Pros: Great airline overall. Lots of legroom on most flights.
Cons: None

I've read what others have written about this airline, but this airline does it for me. I must admit I have a soft spot in my heart for this company. I think my love affair started three years ago, when I was bumped twice in a row to business class by ...

Pros: Internet sales are good.
Cons: Terrible customer service, no compassion for children or people in general, rude

I booked a flight from Kansas City to Albuquerque, four months in advance for a wedding in February 18th, a total of five people traveling (2 adts, 3 children (10, 15, 15). One week before the wedding, the 10 year old little girl was needed to ...

Pros: -Great customer service -Nice planes -Good snacks -Whole can of soda
Cons: -Sometimes rude employees and no surveys to fill out to complain about this

About 2 years ago, our family had planned a family trip to where our family lived in Southern Mexico. The flights were about $750.00 per person, so we were expecting something nice. We arrived at the airport bright and early 2 hours early to do the ...

Pros: NONE
Cons: RUDE STAFF, disgusting meals, dirty plane, overall horrible flying experience.

I recently returned from a trip to Cancun, Mexico on American Airlines. My husband and I had a connecting flight through Miami to New York City. From the moment we arrived at the airport in Cancun we knew it was going to be a long trip home. We arrived ...

Pros: Legroom, Headrest, nice people, food ahead of time, double drinks
Cons: not always the cheapest

American Airlines is by far one of my favorites to fly.

As a Travel Agent and a regular passenger of several different airlines I am constantly comparing them, trying to find the best one. My latest flight was on American Airlines and in my...

Pros: professional staff, all about getting the job done
Cons: security check points

Let's just jump right in and examine the snack on the flight, shall we? "Granola Berry Crunch" - sounds innocent enough. The bag describes it as "A premium blend of Vanilla Granola, Sliced Almonds, Dark Raisins and Strawberry Flavored Cranberries." Ok,...

Pros: Leg Room, Movies & TV shows on a long flight
Cons: Scary when the crew must familiarize itself with the aircraft right before flight.

Oh, where to begin. My first flight in a very long time was on American Airlines from El Paso to Dallas, TX. For such a short flight this was a nerve wracking experience. We should have known what to expect when we purchased our tickets. The associate ...

Pros: Nothing.
Cons: Everything.

I flew from Los Angeles to Chicago and back again on American Airlines and I will never do it again.

It is about a 4 hour trip and I flew over the lunch period. I had never been on an American airline before and I was puzzled by all the...