American Airlines

Pros: Great Customer Service, Clean Planes, Excellent Food, Nice Flight Attendants
Cons: NONE

American Airlines is one of the world's most important, most largest and most greatest airlines in the world.In my opinion I think American Airlines is one of the greatest airlines in the world for it's world class service in coach class.That is why...

Pros: we never have crashed
Cons: too many people flying these days

I think that AA handles baggage as well as can be reasonably expected. I always plan to bring an extra empty suitcase with me when I travel expecting to bring back presents. This allows me a little extra insurance that the gifts will arrive intact. I...

Pros: Great service, frequent flyer miles hardly ever expire
Cons: Coach food isn't overly delicious

I have flown on virtually every airline out there in both First Class and Coach, but in the end I've decided that American is the ONLY airline. I'm not saying they're perfect - they've lost my bags (and called me every day until they came knocking on my...

Pros: roomy seats,great flight attendants
Cons: not enough bathrooms

In my lifetime,i have had the opportunity to fly on many different airlines from British Air to Delta.But ,i have to admit,the most enjoyable time i have had on a airplane would have to be with American airlines.They had the best food which when i went...

Pros: Great Flight
Cons: Delayed Because of Weather

On my recent return flight from Dallas on American Airlines I was pleasantly surprised to find that the Captain of that flight 2017 from DFW to KCI ( I am very sorry now that I didn't get his name so that I could write a letter of thanks to the...

Pros: good food, reliable
Cons: crowded, overbooked

Ever since I was a little girl I have been flying on American Airlines, so I honestly don’t have anything to compare the service/seat size/price etc… to. I will however tell you what I like and dislike. How’s that?

Recently they began...

Pros: more leg room
Cons: keeping the seats out

So, American Airlines is taking out some seats to make more leg room for the remaining seats. Good for you, American Airlines!!!
But, some years ago, maybe ten or so, TWA did exactly the same thing.
They had a big ad campaign and...

Pros: i have no problems with the actual flying experience
Cons: service, people who are not fit for their jobs

Recently, I had a rather disgusting experience with the people at American Airlines that I would like to let everyone know about before they make their next flight reservation. On April 19, I left the Buffalo Niagara International Airport on a voyage to...

Pros: AA tries to control excessive take-ons
Cons: Rigid rules should be established

I travel extensively internationally in my business. Although there
are other more traveled "road warriors" my travels approximate
50 -60 k miles per year with an occasional year approaching 100 k miles.
Believe me when...

Pros: convenient flights; good frequent flier program
Cons: poor service, meals

I've flown American many times out of DFW. They are no better and no worse than any other airline I've been on.

American is a much better airline to business travellers than leisure travellers. Their fares out of hubs such as DFW and ORD are...

Pros: None
Cons: Bad Experiences

I have been treated very poorly by the people at American Airlines and have vowed never to fly with them again. After they messed up my ticket at the airport, they barely allowed me to get on the flight and my bags did not arrive with me. They had the...

Pros: You will eventually get to your destination.
Cons: Costly, rude staff, ruder customer service, incompetent ticketing agencies etc...

I have not had one good experience with AA at all except to say that the plane landed eventually. My last experience caused me never to fly again until I have to.

Here are my list of complaints...
- AA employees are constantly rude...

Pros: excellent service
Cons: still an airline

I did not look forward to traveling home for Christmas this year. The weather was 3-5 inches with a layer of ice on top in addition to all the other airline delays I had heard so much about. Last year, I was stuck in JFK for several hours so I expected...

Pros: Pilots', Stewardess' and Passengers Were Great
Cons: First Class Seats are Too Expensive

My husband, two-year-old daughter (first time flying for her) and in-laws recently flew out of Philadelphia International Airport to Miami using American Airlines. Destination was Palm Beach (we drove the rest of the way, though).

The...

Pros: friendly staff, competent crew
Cons: food service...or lack thereof

We usually fly another airline, but we found a great deal on American. And we were more than pleased with our experience! First off....the check-in clerk asked, first thing, how many kids under 12 we had with us. Then she worked her butt off trying to...