American Airlines

Pros: Self service check in, luggage delivery is fast
Cons: Drunk and rude employees

I normally travel on AirTran, but I purchased a round trip non-stop ticket on American Airlines from Dallas to Las Vegas. It was flight 1505 on February 4, 2007. The self service check in computers are really nice! I was impressed by how many there ...

Pros: Clean planes, lots of overhead storage room, professional employees.
Cons: Extremely limited cabin service.

Normally I am held hostage by a certain major carrier which dominates the Philadelphia market. This trip, my corporate travel department booked me in coach class on American for mid-week travel between Philadelphia and Chicago (O'Hare) for a really ...

Pros: fantastic upgraded 777's, great customer service
Cons: Chicago hub makes for uncertainty in winter travel

Freedom is not exactly a word that comes to mind when thinking of air travel. "Fasten your seat belt." "All we have left is the middle seat." "No, you may not smoke on the flight." The flight experience in general is...

Pros: Many flights BOS-MIA, nice Boston gate area, self check-ins easy, we actually arrived
Cons: Old planes, small snacks, understaffed security (BOS), too many commercials

This August, my family and I took a trip to Miami (MIA) from Boston's Logan Airport (BOS). The trip was good, but I can't say so for the flight. While the flight was not terrible, it definitely wasn't great. We left our house about 20 miles east that ...

Pros: It didn't crash despite the frayed tires
Cons: No milk, Not for traveling babies, cramped, lousy food

The time I used American Airlines, I had a 19 month old baby boy. Due to his allergies, he gulped down approximately seven gallons of whole milk a week (now I have to con him to drink the stuff). My "Mommy's Sixth Sense" told me to bring my...

Pros: Great Service, very Senior Oriented
Cons: None

Let me preface this review of American Airlines by explaining that last January my nephew/Godson (Epinions-SKaplan) age 24 moved from Connecticut to Denver, CO with his girlfriend (Epinions-DMaciel). This was the first time he has been away from the...

Pros: competitive prices, good service
Cons: airline food

I flew on American Airlines a few months back from Los Angeles to Newark. Since it was the holiday season, tickets were extremely expensive, but after doing quite a bit of research online, I was able to find a coach fare of $348 round trip, which was...

Pros: Generally reliable; there are worse US based carriers
Cons: Service is forgettable compared to Latin American carriers

I recently had to travel to the beautiful city of Trujillo, on Peru's scenic northern coast. To get there, I had to take a combination of flights on American Airlines and their OneWorld alliance partner, Chile-based LAN. I wouldn't normally include ...

Pros: Hub in San Juan, comfortable seats, easy booking on AA.com.
Cons: One flight delay, canceled return, some surly people.

Back in October 2004, I flew from Mayagüez, Puerto Rico to San Francisco and back on American Airlines and American Eagle. Before settling on American, I had looked at flights with jetBlue and Continental from Borinquen Airport (BQN) in Aguadilla, PR and ...

Pros: Leg room galore in coach!
Cons: Served peanuts and didn’t have a substitute for those with allergies.

What’s the most important feature in an airline? In my opinion, it would be safety. Everything else is gravy. When you are putting your life in a single person’s hands (okay, two, if you count the co-pilot), all I care about is that he/she gets me up in...

Pros: Efficient staff, low fares, never lost baggage with AA, good security
Cons: Uncertain arrival times, frequent delays, horribly confusing terminals

On Oct. 21st, 2002, I flew from Springfield, MO to San Francisco, CA with a layover in Dallas-Fort Worth, TX on American Airlines to catch an international flight to Hong Kong. On the domestic flight, I rode coach/economy....

Pros: Flight Staff
First Time in First Class
Excellent Meals
Cons: MD-80 Pinto Blowabout
Showboating Pilots
Airplane Switcheroo

I have been flying from ORD to LAS for over 10 years, and have tried many different ways of flying -- multi-hops, direct flights, different airports, package deals... and the best way I have found so far is to use Orbitz and book far in advance on ...

Pros: Decent food. Flights mostly on time.
Cons: Well...the safety. And the leg-room.

To be perfectly fair, the most recent time that I flew American Airlines was in August, and everything went smoothly. I was not particularly comfortable, but the flight came in on time and in one piece. On one leg of the flight, the seats were SO close...

Pros: Large global network that can get you pretty much anywhere.
Cons: Delayed/cancelled flights, lousy staff, poor food service, eccentric flight attendants, and Lord knows what else...

I just got home after a VERY long, tiring, and frustrating day of air travel, no thanks to American Airlines... My trip was supposed to involve only two stop-overs, but quickly turned into a nightmare. My day started when I checked in at ...

Pros: Good route network
Cons: Old planes, not friendly, sometimes disorganized, awful terminals

I fly 50 to 60 segments a year (35 to 40 on AA), mostly international, with trips always originating in Miami (an AA hub). Compared to most non-U.S. carriers, American is well behind the pack. LAN Chile, Swiss, Singapore, JAL, Cathay Pacific, even BA ...