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Not Yet Rated by the Epinions community
Feb 10, 2013
Pros: None
Cons: The purchase did NOT result in me being credited with miles.
Summary: I made a purchase from Home Depot that should have given me American Airline miles. I was logged onto the AAdvantage eShopping website and I clicked on the Home Depot link to get to their website to make the purcahse. I did not get credited ... read more
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Not Yet Rated by the Epinions community
Jan 9, 2013
Pros: NONE!
Cons: Terrible service, terrible treatment of customers, terrible prices.
Summary: I am a PhD student who has been flying around the country for the month of January. I had a round trip ticket to Florida, but could not make the first leg of my trip because I had a new scheduled interview in another state. Once with a different airline, ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 7, 2012
Pros: inexpensive
Cons: cheap
Summary: Two bucks for a bottle of water? Really? 25 Dollars to check your bag? Only two flight attendants for a full airplane? How times have changed, and they keep changing. Reading some older reviews right here on epinions, a bit farther down, ... read more
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Rated a Helpful Review by the Epinions community
Oct 23, 2012
Pros: Ground crew tried very hard in a bad situation.
Cons: American showed me nothing but poor management & when emailed after the fact were apathetic.
Summary: In June 2011 we took American Airlines to Lima. The trip to Lima was not extraordinary but the attempt to get back to the US by American Airlines was no less than a nightmare. After multiple emails to every department associated ... read more
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Not Yet Rated by the Epinions community
Oct 3, 2012
Pros: Service reps generally nice.
Cons: No refund
Dated, poorly organized and unreliable computer system
Summary: Signed on to buy tickets for a Sac-Bos flight. System would not let me select upgraded seats. I'm tall so good seats a must. Called the 800 number. Rep told me the seats I wanted weren't available (even tho I could see on my screen). The date is a ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 13, 2012
Pros: Good prices and service on the flights
Cons: Cramped seats (just like every where)
Summary: Until a few months ago, my brother and his family lived in Dallas. That meant flying to see them, especially after my niece was born. And the carrier I almost always chose was American Airlines. Frankly, the fact that I would ... read more
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Not Yet Rated by the Epinions community
Jun 9, 2012
Pros: None.
Cons: Non-functioning bathroom, poor attendant service and lousy food.
Summary: We flew American Airlines Flight # 993 from Miami to Guayaquil, Ecuador, on May 12, 2012. Upon boarding, we found that one bathroom in economy was not working. One would think that this would mean that the second bathroom would be more ... read more
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Not Yet Rated by the Epinions community
Jan 30, 2012
Pros: Nice stewardesses & baggage handlers.
Cons: Communication, Plane, Policies, No apology, customer service
Summary: Here is our story. Please read it, and then fly on Delta or United: We were first stranded at the gate (while on the plane) for nearly 3 hours while the crew decided whether or not the plane was safe to fly. The stewards did what they ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 26, 2011
Pros: Comfortable flights. Many destinations. Full cans of soda. Nobody was p!ssed off.
Cons: Check in wasn't very efficient. Schedule changes.
Summary: My husband Bill and I just celebrated our ninth anniversary by taking a cruise from Antigua to Barbados. Naturally, taking such a trip involved flying to and from the Caribbean. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 15, 2011
Pros: None
Cons: Bad food, little legroom, bad terminals, many more
Summary: I will start off by saying that I am a frequent traveler and American Airlines is probably my least favorite airline. American Airlines has had a terrible terminal at every airport I've gone to. They have also replaced all of the coffee shops and food ... read more
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Not Yet Rated by the Epinions community
May 11, 2011
Pros: When close to a hub, access throughout the United States is good.
Cons: Most times flights are delayed. Incompetent international customer service. Non-existent customer relations.
Summary: On May 6, 2011, Flight 1736, San Juan, Puerto Rico to Miami, Florida. What is normally an uneventful trip, I had the first class flight attendent that did not like me. There was no reason for this. I never spoke to her or meet her before I sat in my ... read more
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Not Yet Rated by the Epinions community
Apr 10, 2011
Pros: Flight crew was nice but seemed harried during the actual flying time.
Cons: Overnight flight delay; misinformed and incompetent airline agents.
Summary: American Flight #72 from Honolulu to O'Hare, Thursday, April 7, 2011, scheduled for 4 p.m. departure. Did not leave until Friday, April 8 at 9 a.m., made an unscheduled stop at LAX to change aircraft, and arrived in Chicago at about 1 a.m. Saturday. Our ... read more
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Not Yet Rated by the Epinions community
Mar 13, 2011
Pros: Can't think of any
Cons: AA won't get you the best rates. Try another airline or site.
Summary: My wife and I are going from Denver to Philadelphia for several days at the end of May for my college reunion and then to London, returning to Denver from Nice, France. I made reservations separately from Denver to Philadelphia on ... read more
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Not Yet Rated by the Epinions community
Mar 10, 2011
Pros: There are none with this comany. They have planes that fly.
Cons: I will never fly AMERICAN AGAIN.I would rather go somewhere that merits my money.
Summary: Basically, it started off with a custmer service issue with baggage. I told I could be refunded the amount. I let it go. Later when booking another flight, I had several issues with the reservation dept. I called and waited only be hung up on. I ... read more
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Not Yet Rated by the Epinions community
Jan 13, 2011
Pros: Nothing.
Cons: Treating passengers like livestock.
Summary: "You should be prepared" was the advice I received from an exceptionally honest AA employee (who introduced himself as one Larry Johnson) on the occassion of inquiring what happened to the passengers of a flight from SLC to Chicago. My 80 years old ... read more
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Rated a Helpful Review by the Epinions community
Jan 3, 2011
Pros: In this case, there were none.
Cons: Forced to buy services I didn't need, terrible response to my objection.
Summary: Because of needed changes in my schedule, I was flying one-way and booking on the day of the flights. Three and a half hours before the scheduled departure of the flight I wanted, I tried to log into AA.com to make a reservation and ... read more
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Not Yet Rated by the Epinions community
Dec 29, 2010
Pros: they go to Venezuela
Cons: everything else, wheelchair segrigation, nasty attitudes.
Summary: I had a 4 hour lay-over in Miami on Sept. 3, 2010 between overnight American Airlines flight AA6852 from Seattle which arrived about 7:15am and flight AA935 to Caracas scheduled to depart at 11:05am (Plenty of time, I thought, for one ... read more
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Rated a Helpful Review by the Epinions community
Dec 27, 2010
Pros: Customer service representatives are consistent.
Cons: Representative refused to file a claim.Baseless reasons given for doing nothing.Phone calls unreturned.
Summary: After a flight on Nov. 23, my suitcase was so damaged I didn't recognize it on the conveyor. When it was the only suitcase remaining, an American Airlines rep told me all the bags from my flight had been unloaded. I checked the baggage claim number and ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 15, 2010
Pros: Efficient, Pricing, Competitive, Room, New Equipment
Cons: Online Issues, Phone Based Customer Service
Summary: The key to any airline, is that it gets you to and from your destination safely. American Airlines did that recently, and as a nervous flier, I'd like to thank them for that. My family's trip from BWI to SJU (Baltimore Washington International to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 6, 2010
Pros: I was pretty satisfied with in-flight service and crew.
Cons: Counter personnel were busy talking among themselves and extremely rude.
Summary: This week I flew round-trip on AA flights. Overall experience was going well until the last part of my journey. I flew from DFW Terminal A (where I parked my car) but landed at DFW Terminal D, and moved out without realizing I was on a wrong ... read more
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