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Rated a Somewhat Helpful Review by the Epinions community
Dec 5, 2000
Pros: great service
Cons: nothing at this time
Summary: I recently flew American Airlines over the Thanksgiving holiday and found it to be a very pleasant experience. The flight out was on time and the service was great. Upon returning after Thanksgiving, when everything is very hectic at O'Hare airport, we ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 4, 2000
Pros: good service, safe, dependable
Cons: A bit pricey compared to others
Summary: I try to fly American Airlines whenever I can despite them being a bit more pricer than its competitors. Why you ask? Cause they have a proven track record of being a safe and dependable airline. They adhere to high safety standards as seen on my last ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 3, 2000
Pros: Great Airfleet, Prices, Ticket Availability, Ticket Purchasing, Service
Cons: Nil
Summary: Lately, I have been flying American Airlines more often than United Airlines, because of many different reasons. Mainly the easiness of purchasing tickets off the internet, and their prices. After 3 flights that I have been on from Chicago to San ... read more
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Rated a Helpful Review by the Epinions community
Dec 3, 2000
Pros: staff
Cons: no lunch
Summary: We just arrived home yesterday morning from Panama City Beach, FL. I had earned comp tickets, only paying $22 per ticket for my husband and myself, using American Airlines. We flew from Milwaukee, WI to Dallas/Ft. Worth, TX and again from there to ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 2, 2000
Pros: emphasis on safety, comfortable seats
Cons: their choice of movies!!! at least on my flight!
Summary: During my recent California excursion...er...business trip, I flew American Airlines on all four legs of the trip. Here is my overview of the service , safety, and on-board movie (yawn) during the flights.
Our initial flight was from Logan ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 29, 2000
Pros: Leg room, meals when you feel like it
Cons: no hot food
Summary: My least favorite part of flying was always getting squashed into a corner by the people around you and then having the person in front of me put their seat back. I never understood how anyone who was claustrophobic could stand it.
I flew ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 28, 2000
Pros: Good prices and on time every time
Cons: Still isn't free!
Summary: I have travelled almost exclusively on Continental and Southwest Airlines out of the Houston hubs, but for Thanksgiving 2000 I travelled American -- and boy was I glad I did. American offered not only the best fares, but the best service I've had in ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 26, 2000
Pros: Great Flights
Cons: Prices can be steep
Summary: American Airlines is one of my top choices of airlines that are out there. They have reasonable fares on almost all of their flights, and they are on time almost every time! I've flown on American Airlines only once, and my flight experience was ... read more
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Rated a Helpful Review by the Epinions community
Nov 25, 2000
Pros: Their Advantage program
Cons: representatives attitudes
Summary: I've always travelled on American from Nassau to Miami in the past few years, but more recently it seems as though the service is slipping because they feel that they have that market "in the bag" so customer service isn't important. More and ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 24, 2000
Pros: Cheap Fares
Cons: Incompetent Pilots
Summary: My first trip with American Airlines was my last trip. Disregarding the horrible service, the captain of the flight didn't even know where we were supposed to be heading. We were suppose to be heading for Iowa City, Iowa, but we ended up half way ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 23, 2000
Pros: good equipment and service
Cons: snacks are too sparse
Summary: The newest big thing in the air is the triple seven 777!
I recently flew coast to coast on this fantastic aircraft.
American Airlines has recently added these to their fleet and it
was a treat! The service was great and the seating ... read more
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Rated a Helpful Review by the Epinions community
Nov 21, 2000
Pros: nothing
Cons: lack of concern
Summary: December 25, 1999
I did no have the best experience with American Airlines. We left Billings MT to Dallas to catch a flight that would take us to our Mexico destination for a cruise holiday.
When we checked in at the international ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 21, 2000
Pros: Good Price, Good Service, Clean and Generally On time, Great pilots.
Cons: Leg room still a problem on some flights, no computer hook ups on 757, and still no room where its needed, width wise, on those long trips.
Summary: I love to fly and always have. In fact, I even used to be a big fan of American.
Most of my past experience (at least 3 times annually) is within the continental US. American has seemed to always be the most reasonably priced. But in the last ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 20, 2000
Pros: Excellent attention to important details
Cons: None
Summary: Last week we were the people you dread being sat next to on an aircraft. We took our almost 1 year old from Boston to the UK to meet my side of the family for the first time. Were we out of our minds doing that length of journey with a baby? Very ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 16, 2000
Pros: roomy , accommodating, and on time
Cons: seats should already next too each other
Summary: Although it was my first trip on an airplane, it was a good experience. The people were very friendly and very thorough . They were also very on time and did not play around much .
The trip home was good also . The ticket person worked very ... read more
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Rated a Helpful Review by the Epinions community
Nov 15, 2000
Pros: great meals
Cons: Either have a great flight or an awful one. Not any middle ground.
Summary: I’ve been flying with American Airline pretty frequently since Access Air went bankrupt. My overall experiences with American Airlines have either been really great or really crummy. There isn’t too much middle ground here. During a good flight, I ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 13, 2000
Pros: It was free. Ginger Ale's always good.
Cons: Too many things went wrong and the attendants were nearly outright rude or at least completely apathetic. Terrible airplane food.
Summary: I'm always a little wary when I read opinions on one-time services and now that I'm writing one, I have to stay a bit wary not to make this a rant.
I understand that sometimes, things don't work out and there's nothing anyone can do about ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 12, 2000
Pros: They get you there -- eventually
Cons: Gate agents are sometimes clueless
Summary: I have flown dozens of flights on American (all domestic), and while there have been a few glitches -- well OK, a bunch of them -- I have generally been able to get things worked out. Their service could be a bit better, in particular their gate and ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 9, 2000
Pros: reservation agents
Cons: customer service, baggage handling, honesty
Summary: To start on a positive note, American Airlines reservation staff—both over the phone and at their downtown San Francisco office—are friendly and efficient. .
The moral of my story is already in the title. After telling the story, I will ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 9, 2000
Pros: Tend to be cheapest national carrier, good service on ground and in flight.
Cons: None in my experience, except maybe somewhat dirty planes and the one delay I had...
Summary: Okay, this trip took place a few years back, in 1997 to be exact. But the memory is still very fresh in my mind. I have flown them numerous times before and later, after this trip, but since the flight hours were the longest I feel it’s best to write my ... read more
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