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Rated a Helpful Review by the Epinions community
Jan 7, 2004
Pros: More room throughout coach
Cons: Less room throughout coach in the future!
Summary: As a Platinum Advantage member of American Airlines, I have done quite a bit of traveling on AA and its smaller airline, American Eagle. Normally, the flights are decent enough, considering the cutbacks and security hassles. But my flight on January 7th ... read more
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Rated a Helpful Review by the Epinions community
Jan 3, 2004
Pros: Extra leg room
Cons: Bad food and inflight entertainment. Extra leg room is not on all planes.
Summary: Does American fly anywhere else besides Miami and Dallas on from Newark,NJ? Just checking out some flights from JFK, which is supposed to be one of the busiest airports and most popular in the US, what I got from reseaching seems pathetic. I looked up ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 30, 2003
Pros: competitive prices, moderately more leg room (although not as much as they advertise)
Cons: ridiculous baggage problems, small planes, customer service that is friendly but not very helpful
Summary: I stopped flying American for 15 years because of terrible customer service when my family flew to Mexico for a week. The short version is that American lost our luggage, didn't answer their phones when we called from our destination and when they showed ... read more
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Rated a Helpful Review by the Epinions community
Dec 26, 2003
Pros: Competitive Prices
Cons: Less than superior service
Summary: My wife and I recently flew to Mexico City from Dallas on American Airlines (Flight 433). We regularly fly to Mexico and always choose the lowest fare. We found a great deal on Expedia.com for American Airlines. There were multiple ... read more
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Rated a Helpful Review by the Epinions community
Nov 17, 2003
Pros: Leg Room, Movies & TV shows on a long flight
Cons: Scary when the crew must familiarize itself with the aircraft right before flight.
Summary: Oh, where to begin. My first flight in a very long time was on American Airlines from El Paso to Dallas, TX. For such a short flight this was a nerve wracking experience. We should have known what to expect when we purchased our tickets. The associate ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 10, 2003
Pros: The bucket of liquid which flight attendants spilled mid-flight did not spill on me.
Cons: Obscenely poor service.
Summary: American Airlines is horrendous, and their customer service personnel can perhaps best be described as inhuman. My entire family flew out to Dallas on various American Airlines flights for a family wedding. Although all of our flights were awful in di ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 24, 2003
Pros: We eventually DID get home!
Cons: Poor communication, poor customer service
Summary: We are normally loyal to Delta Airlines (and with good reason), but on our trip to Jamaica in March of this year (2003) we got a good deal on airfare on American. Our flight to Jamaica (OKC to DFW to Miami to Montego Bay) was long but uneventful. We e ... read more
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Rated a Helpful Review by the Epinions community
Oct 14, 2003
Pros: I'm still alive
Cons: Screwball scheduling, hotel screw ups, rude employees!!!
Summary: My wife and I recently had the displeasure of traveling on American Airlines on our Honeymoon to Jamaica. This was absolutely my worst travel experience ever. Our outbound flight was scheduled to leave New Orleans at 6:45 am, and was delayed 45 minute ... read more
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Rated a Helpful Review by the Epinions community
Sep 22, 2003
Pros: AA has an exceptional PR department
Cons: Everything
Summary: I live in an AA hub city and am, therefore, forced to fly it, especially as I travel often to Latin America and AA is sometimes the only choice. I'm not one to write reviews, although I could write many about the rude treatment I've received from AA ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 10, 2003
Pros: Great Crew, Good Food, Aircraft (777), seating.
Cons: Park Avenue Check (T3 LHR) is a joke!
Cannot choose who you sit next to!
Summary: General I have flown AA Business Class on many occasions, so this was not my first trip. Check-In I was actually looking forward to the PARK AVENUE check-in at LHR. Knowing what a pain the terminal can be in general, and being driven to the Airpor ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 3, 2003
Pros: Extensive Route system, more legroom, online reward booking
Cons: Long check-in lines, outdated planes, poor customer service.
Summary: A few years ago I would have told you that American was one of the best airlines, with a great route ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 1, 2003
Pros: Good legroom and a Frequent Flyer Program thats usuable.
Cons: Start serving meals for purchase inflight!
Summary: I've flown AA for years and years and they are truly one of the best. Their frequent flyer program ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 26, 2003
Pros: No crashes
Cons: Obliterated luggage, moronic customer service
Summary: The seating is very tight, but that is to be expected in coach. The employees were nice people at fi ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 25, 2003
Pros: Leg room, staff is generally friendly & competent, good website.
Cons: Ticket prices can be high. Poor meal service.
Summary: Background Personal: I am a 30-something woman living in Chicago. I do most of my traveling by ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 25, 2003
Pros: The flight from London Heathrow to Chicago O'Hare was good - seat, food acceptable
Cons: Booking-in at O'Hare was a nightmare - the staff were rude, and extremely unhelpful.
Summary: Two weeks ago I flew with my husband and step-daughter from London Heathrow to Chicago O'Hare - all ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 6, 2003
Pros: Spacious seating, easy check-in, punctual operations
Cons: Lack of food service, space being decreased on some aircraft
Summary: As a one-time frequent flyer on American Airlines, I recently took a trip with them from Washington, ... read more
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Rated a Helpful Review by the Epinions community
Jul 3, 2003
Pros: It's not the only Airline available
Cons: Unacceptable service
Summary: I recently flew the four leg R/T from Denver to Lima on AA and was very disappointed with their serv ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 27, 2003
Pros: Frequent flyer awards, network (routing), American Eagle commuter service
Cons: Disappearing meal service, hub congestion, occasional odd scheduling of flights
Summary: American Airlines can be the best or the worst choice in air travel. I have learned over time that ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 21, 2003
Pros: Excellent service, convenient with non-stop flights.
Cons: Found none on first trip
Summary: I had three trips I needed to take this summer and would be flying to my destinations, so I took a t ... read more
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Rated a Helpful Review by the Epinions community
Jun 17, 2003
Pros: Large choice overseas and domestic routes
Cons: Lousy customer service
Rude checkin attendents
Lousy food
Summary: The 2 times I have flown American Airlines I have experienced rude check in attendants, and just pla ... read more
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