Highest Rated Review by the Community
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Apr 26 '06
Pros: Booking online is fast and easy; good selection of transatlantic flights.
Cons: Like most airlines, Continental's coach class seats are uncomfortable.
Summary: Continental has a very user-friendly website and booking my reward ticket took only a few minutes. At the time of booking, there were no economy seats available for Houston/Paris on December 14, 2005, but I was able to book an economy seat ...
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Nov 28 '11
Pros: arrived at destitnation
our luggage showed up
Cons:
Do not tell you the truth about where your luggage and your refund are!
Summary: Continental Airlines lacks of professionalism! They are the worst airline I have dealt with as they lost our luggage for three days! They still owe us our refund! They are by far the Worst Airline I have ever had to deal with! In August, we ...
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Aug 13 '11
Pros: Merging with United so may be more opportunities for the Airbus.
Cons: Human Sardines!
Summary: The reconfigured Continental 737 is the worst aircraft I have ever been on. With more than a million miles under my belt I thought I'd seen it all, but Continental has even "smaller" seats sprinkled throughout the cabin to get more people on the plane. ...
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Jun 25 '11
Pros: One pleasant agent. Reasonable fare.
Cons: Very uncomfortable seats.
Summary: As I mentioned in my review of US Airways, my husband Bill and I just took a fabulous trip to Maine in honor of my birthday. We flew up to Portland on US Airways and back to Raleigh/Durham on Continental. I had never flown either airline ...
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Jun 05 '11
Pros: Continental flies to many destinations around the world and can schedule flights weeks in advance.
Cons: Flight attendants are quite rude and economy seats are quite uncomfortable
Summary: Ever since Jeff Smisek took the helm of Continental airlines, the customer service and the overall service has declined significantly. The flight attendants have recently been quite snippy and even rude. Continental used to be my favorite airline to fly ...
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Apr 22 '11
Pros: Fare was best available
Time of flights was convenient
Staff were pleasant
Cons: Leg room on -8Q400 window seat
Leg room on 757
Seat width on 757
Summary: I traveled from Tampa Montreal via Newark and back this week (April 2011) I travel quite a bit as part of my work approx 1 week travel per month and I use many different airlines so I have a basis for comparison.I am 5'10 and ...
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Apr 02 '11
Pros: - Hard to think of one for this particular situation
Cons: - Customer service that is not empowered to do the right thing
Summary: Let me start by saying I travel often for both personal and business and have never written a review or felt the need to complain until now. If you dont want to read the full review here are the summary points:- We ...
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Mar 20 '11
Pros: Price.
Proposed schedule
Cons: Rude poor communication!
Bumped compensation $300 maximum and
No meals or hotel coverage.
Summary: I couldn't believe it! All those stories about how airline service has gone down and one finally happened to me. My family had booked seats for a vacation and our first leg was from Little Rock to Houston today flight 2991. We waited ...
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Sep 27 '10
Pros: On time flights. Good service. Option to upgrade to roomier seat.
Cons: 2nd bag fee. Some seats uncomfortable. Will soon merge and disappear.
Summary: I just recently had the opportunity to fly on Continental Airlines for the first time and overall had a good experience. But if you are interested in flying on this airline you better hurry, as sometime in 2011 Continental will merge with United ...
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Jul 23 '10
Pros: Efficient airline with comfortable seats. Crew polite. Good frequent flyer program.
Cons: Lousy mediocre food (main meals) with small portions. Snacks generally OK though.Fee for 2nd suitcase.
Summary: I flew from Newark to London in economy class on a Continental (CO) Boeing 757 narrow-body.Picture link is below:http://s449.photobucket.
com/albums/qq211/semsem1234/Ai
r
Canada/Continental Newark to London/Check in at Newark was a ...
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Apr 22 '10
Pros: Inflight crew was great.
Cons: Customer service in Newark doesnt exist.
Summary: I am just going to post a copy of my letter to the company about my poor treatment with customer service in Newark. Inflight crew were great but ground crew... not so much. I wish I could say my complaint is exaggerated but sadly, its ...
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Mar 22 '10
Pros: Friendly staff, easy online scheduling and flight tracking, reliable departure times
Cons: Passengers and airports in the end but they are nothing the airline can fully control.
Summary: ¡Vive de largo la sección del recorrido en Epinions.com! Continental Airlines has been my choice for domestic air travel since 2001. While planning my vacation to ...
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Nov 05 '09
Pros: Arrived at destination.
Cons: The worst customer service. Late flight.
Summary: My worst flight experience. I typically would not go out of my way to write a bad review for something, but I was truly appalled by the service I have received on this flight. I was flying back home from my dental school interview in Florida - so I was ...
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Aug 25 '09
Pros: Good service, good pricing, variety of destinations, food served!
Cons: Seat Size, No Entertainment, Uncomfortable
Summary: Continental Airlines is like getting a double cheeseburger for a dollar. It's a great deal if you're looking to get from point 'A' to point 'B' at a low price. However, like the double cheeseburger, it's not going to be overall the best option for ...
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Aug 22 '09
Pros: All services on Continental are exactly as they are on all on other major carriers.
Cons: Horrible flight crew, terrible customer service.
Summary: I took a Continental Flight from London to Houston on August 16 with my husband and two children ages 2 and 4. About half an hour into the flight, a stewardess came for dinner service, and because they were already out of all other options told me that I ...
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Mar 11 '09
Pros: getting off the plane
Cons: flight attendants lack of attention, food (disgusting, no vegetarian, choices), expensive
Summary: The last time I was on an airplane was 11 years ago when I went to go visit my grandma and grandpa in Florida. So, when we went on my Punta Cana vacation/graduation ...
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