Delta Air Lines

830 ratings (798 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Delta, Delta, Delta, can I help ya, help ya, help ya...

    Jul 31, 2004 by gaelkm is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Everything with Delta was terrific....
    Cons: ...except there was no meal at dinnertime.

    Summary: Just what you need, right? Another review about an airline! And what about that title...well, I just couldn't resist...please bear with me. I flew with Delta Airlines on my recent trip to the Midwest. I have usually been satisfied with ... read more

  • The Good, The Bad, and the Ugly

    Jul 31, 2013 by
    Rated a Very Helpful Review
    Pros: competitive prices
    Cons: service at JFK is VERY BAD!!!!

    Summary: I have flown Delta Airlines who knows how many times over the past 20 years and I have had very good and very bad experiences with this airline.  Most of the time when I fly Delta, I do so from Stewart/Newburgh Airport.  The service that I have ... read more

  • Threatened to leave the aircraft if not giving up my seats

    Nov 24, 2012 by
    Not yet rated.
    Pros: Treated like Delta was making me a favor to let me fly
    Cons: Same.  

    Summary: I am a big Delta frequent flyer though my number above and my wife's 9454708885.  We are very loyal to Delta and try to book our flights in advance.  For the first time we used awarded tickets and I did not resitate to upgrade our seats to ... read more

  • should have known better

    Nov 16, 2012 by
    Not yet rated.
    Pros: they are really quick and efficient in taking your money via credit card.
    Cons: Like a bank profit is generated from fees and customer service is nonexistent

    Summary: ugh I knew better and still allowed Delta to do it to me again! Had to book a last minute flight from California to Managua Nicaragua (mom fell down and hurt herself big time). Thought I'd be able to get out of here in 5 days, but she's in pretty bad ... read more

  • Delta Flight Amsterdam to Mumbai review

    Oct 26, 2012 by
    Not yet rated.
    Pros: I am sorry I do not have any pros 
    Cons: many--
    Please see review body

    Summary: I flew Delta from Chicago-Amsterdam-Mumbai. Chicago-Amsterdam was operated by KLM and had superb service. The flight in spotlight here is AMS-MUM. So here it begins: Plane itself was old and dirtyEngine noise was as loud as possible, if you are in ... read more

  • Delta's criminal behavior.

    Jul 26, 2012 by
    Not yet rated.
    Pros: Parents be weare!!!
    Cons: I have proof for every single word.

    Summary: Delta's criminal behavior. My 15 years old daughter (minor flying by her self) in potential danger. I bought non stop flight tickets for my daughter, paid more, to make sure she will have no extra trouble. Her trip was stressful enough: Dallas to NY JFK; ... read more

  • Horrible Customer Service

    Jul 22, 2012 by
    Not yet rated.
    Pros: None.
    Cons: Worst customer service I have received in my life.

    Summary: I made Delta flight reservations 4 months in advance to visit friends for a long weekend over the summer. The night before I was notified by e-mail that my flight had been cancelled. I was given a phone number to call and rebook. The Delta representative ... read more

  • Delta cost me $2000 and almost ruined honeymoon

    Jul 17, 2012 by
    Not yet rated.
    Pros: They had ice for the in flight soda.
    Cons: Service, customer care, timely employees, consideration, professionalism.

    Summary: I was married on Saturday, was flying to St Lucia Monday morning. Flight was from Dallas-Atlanta-St. Lucia. The crew/staff/flight attendants were late to our first flight causing us to be 20 minutes late and miss our connection. Delta knew we were in the ... read more

  • Delta Air Lines, ugh

    Jul 17, 2012 by
    Rated a Very Helpful Review
    Pros: on time flights, decent prices
    Cons: Atlanta airport with baggage claim was horrendous, not enough leg room

    Summary: Last month my husband and I went to Cancun. We flew Southwest round trip to Atlanta and then Delta Airlines round trip between Atlanta and Cancun. We had a less than ideal experience.While Atlanta has a crazy huge airport we had little ... read more


    Apr 4, 2012 by
    Rated a Helpful Review
    Pros: I truly have no reason why you would ever choose delta
    Cons: Customer Service, Fees, and policy,

    Summary: COST FOR TWO CHECKED BAGS- SOUTHWEST: $0 DELTA: $60 CHANGE FEE- SOUTHWEST: $0 DELTA: $150 CARRY ON PET- SOUTHWEST: $75 DELTA: $125 Literally every fee is 40% or more than southwest across the board. It truly sucks to know that when you call customer ... read more

  • Delta Airlines is Making a Comeback with me

    Mar 7, 2012 by
    Rated a Very Helpful Review
    Pros: No major horror stories for me, relatively friendly employees, relatively eco-friendly, and decent on-time statistics.
    Cons: They still have issues and flight delays, third bag fee, frequent flier miles cancelation.

    Summary: We recently flew from Dallas,Texas, to Asheville, North Carolina and back. We made a stop over in Atlanta. The flight was mostly problem free. The seating on all four planes was roomier and more comfortable than on most flights I’ve taken (economy ... read more

  • Horrible

    Jul 19, 2011 by
    Not yet rated.
    Pros: I love the cookies!
    Cons: Horrible customer service

    Summary: I usually have no real issues when flying with Delta, but recent experience was and is still nothing but frustrating. I was scheduled to fly out Thursday July 14, but the flight was canceled, yet Delta curbside baggage check-in still took my luggage and ... read more

  • Delta Connection- Very Satisfied

    Jul 15, 2011 by
    Rated a Helpful Review
    Pros: Great staff
    Cons: None

    Summary: Delta Connection is Delta Airlines "fleet" of planes that service shorter distance flights. I have been very pleased with all of my experiences with them to date. The Delta terminal at the airport I usually fly out of (JFK) was recently redone and is ... read more

  • Delta 176 Atlanta to Dublin - A Terrible Experience

    Jun 21, 2011 by
    Rated a Helpful Review
    Pros: Nothing.
    Cons: Broken-down seats, aloof flight attendants, nuts on salads.

    Summary: Flew Delta 176 from ATL to DUB on 31 May 2011. I can't believe we paid so much for these horrible seats and the atrocious service. The seats reclined instead of lying flat. I knew this when I booked but thought the reclining seat would be much better ... read more


    May 11, 2011 by
    Rated a Helpful Review
    Pros: They tell you what you want to hear
    Cons: No such Guarantee-

    Summary: Flew on Delta from Manchester, UK to New York City. I bought a watch from Delta's Duty Free and in the catalog it states  "Our Guarantee- If you find an identical product advertised in the USA for less within 30 days of your purchase, send the ... read more

  • Harrowing Experience

    Mar 11, 2011 by
    Not yet rated.
    Pros: I fail to see any pros
    Cons: NO SYSTEMS!!!

    Summary: My flight yesterday from Raleigh to LGA was at 5.55 PM; the in-bound flight was delayed by more than 2 hrs and it was raining heavily in Raleigh; At 4.40 pm there was no way the flight can leave on time; when I checked the flight status at 4.40 in the ... read more

  • Delta Airlines: Super-friendly service makes up excellently for a few hassles

    Mar 10, 2011 by
    Rated a Very Helpful Review
    Pros: Friendly staff in ATL, resolved my baggage issue fast
    Cons: Baggage fee for one bag? Come on.  That is a bit uncool.

    Summary: One of the nicest things about the Internet - perhaps the nicest, in my view - is that you can strike up friendships or even become romantically involved with others who live hundreds, even thousands of miles away.Most of us - ... read more


    Feb 24, 2011 by
    Not yet rated.
    Pros: None -- none whatsoever
    Cons: have no compassion for animals & treat them like they are luggage, literally.

    Summary: On 1/22/11 we were having our newest family member, a kitten we named Snickers shipped to us from Utah. We paid for her to be in a climate controlled cargo & even paid an extra $70 for an expedited service called Delta Dash which should have meant ... read more

  • Told that delay was because plane needed to be changed and then not doing that

    Feb 22, 2011 by
    Not yet rated.
    Pros: We made it home within 24 hours of starting.
    Cons: Being charged too much money for too little service.

    Summary: Was at gate in Atlanta waiting on my flight and the flight prior to that landed at my gate about 7:45 and my flight was at 10:05.  At about 9:30 or so the gate person stated that they were going to have to pull the plane at the gate away for ... read more

  • Delta Airline customer service at Frankfurt, Germany. NOT GOOD!!

    Feb 17, 2011 by
    Rated a Very Helpful Review
    Pros: many destinations
    Cons: bad customer service, services are cheap

    Summary: We had my in laws over from JFK to Frankfurt using Delta around mid Dec. to end of Dec.   We did all the arrangement and they finally came to Frankfurt, Germany.   On the plane my mother in law had a snack that was provided by the ... read more

  • Our family vacation ruined by Delta

    Jan 26, 2011 by
    Rated a Very Helpful Review
    Pros: nothing so far...
    Cons: no hotel arragement 
    no connecting flight when delta delayed..
    no polite customer service..

    Summary: We travelled on Delta Flight dated Dec 3 from Atlanta to Trivandrum (India) via Dubai with 2 Infants. The Flight got delayed and as a result of that we missed the connection flight (Emirates Airlines) as soon as we landed in Dubai. The Local Delta ... read more

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