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Not Yet Rated by the Epinions community
Jan 4, 2013
Pros: none
Cons: terrible customer service, running a scam
Summary: I flew Frontier for the first time last week. Even though my reservation specifically stated that the charges for 2 checked bags were included, when I got to the airport Frontier made me pay an extra fee for my bag. In the last week I have spent over 2 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 14, 2012
Pros: there are none, the price is not worth the abuse.
Cons: horrible check in, disrespectful staff, late, dangerous, need i state more?
Summary: this is the worst airline I have ever experienced. It could fill a book the lousy experiences I had in one 24 hour period with this airline. It started with my flight from Arizona to NY with a stop in Denver got there at 10 am. On the way to Denver there ... read more
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Not Yet Rated by the Epinions community
Apr 1, 2012
Pros: They have reasonble priceses for their flights
Cons: Way understaffed no communication
Summary: Frontier was such a bad way to send a Juvenile from Milwaukee to Sea-Tac the reservation was easy to make the problem lied when they stated you have to pay another $ 100.00 dollars before the Juvenile can board the plane and the only way to pay that cost ... read more
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Not Yet Rated by the Epinions community
Mar 27, 2012
Pros: An in-flight, warm cookie.
Cons: Too many to list with a 15 word count max
Summary: I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were then told to de-plane due to a mechanical problem ... read more
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Not Yet Rated by the Epinions community
Mar 3, 2012
Pros: Direct TV
Cons: Poor customer service
Summary: Frontier is the worst airline that I've ever flown! The customer service was awful. I bought 2 tickets for my daughter and I to fly from Akron, Ohio to Provo, UT to surprise my brothers. The flight was delayed in Akron due to mechanical ... read more
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Not Yet Rated by the Epinions community
Nov 22, 2011
Pros: prices
Cons: very poor customer service, delays, long lines, refusal to accommodate passangers, rude staff
Summary: They are the worst when dealing with customer service. My husband has been away from over a month training for his upcoming deployment to Afghanistan. The ARMY is constantly change so we had to make changes to his ticket. In this tight economy, it was ... read more
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Not Yet Rated by the Epinions community
Oct 18, 2011
Pros: NONE!
Cons: SEE above.
Summary: I booked a last minute flight for my husband to fly back home to see his critically ill grandfather. Frontier had the most economical fare at the time so that's who we went with. Our experience with Frontier was all downhill from there. ... read more
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Not Yet Rated by the Epinions community
Oct 7, 2011
Pros: Free cookie.
Cons: Everything.
Summary: I flew Frontier last night from Austin to Salt Lake City and it was pure confusion, lack of apology, late takeoffs, poor gate communication, and a one hour bag delay at midnight.It started in Austin, when the gate agents stopped boarding the ... read more
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Rated a Helpful Review by the Epinions community
Sep 20, 2011
Pros: Senior crew was polite but unaware of car seat policies
Cons: Incompetent, Antagonistic
Summary: Summary - When we added our 8-month-old daughter to our itinerary the reservation desk put her on the wrong flight. When we actually flew they initially refused to let us use our FAA approved car seat. Details - We originally booked a ... read more
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Rated a Helpful Review by the Epinions community
Aug 31, 2011
Pros: Cookies?
Cons: Horribly policies, Terriblly demeaning agent attitude
Summary: I created a blog about this here: http://frontierairlines.wordpr
ess.com I
recently had the displeasure of flying Frontier Airlines. It truly is a whole new animal, if that animal is the smiling wolf about to eat Little Red Riding ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 7, 2011
Pros: Comfortable seats; Chocolate chip cookies in- flight; Low fares
Cons: Extra fees for most everything
Summary: Vacation travel is very important to me and since most of my travel excursions are long- distance in nature, I usually take to the friendly skies as my favored mode of transportation. I usually end up on Continental or Delta, but a recent family vacation ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 10, 2011
Pros: The only flights available for those days/city pair.
Cons: Where do I start...
Summary: Awful experience flying from Cancun to Milwaukee. Understaffed check-in counter at Cancun airport during spring break time - one of the busiest times of the year. Took over an hour (!) just to get through that line and check in. When we finally got ... read more
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Not Yet Rated by the Epinions community
Mar 15, 2011
Pros: None
Cons: Liars, terrible customer service. Arrogant, condescending, as....
Summary: Only one star because that's the lowest possible. Flew New Orleans to Denver to San Francisco. At Denver, these idiots cancelled our reservations due to our connecting flight being late. Then the flight arrived in sufficient time ... read more
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Not Yet Rated by the Epinions community
Jan 6, 2011
Pros: I guess it is nice there is not a first class.
Cons: Poor customer service. Terrible voucher system.
Summary: Frontier Airlines has the WORST customer service EVER. And never accept a voucher. You can't use them, therefore, they are useless. I travel often and usually book whatever flight is the cheapest, so I have been on many different airlines and this ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 29, 2010
Pros: affordable, on time flights, great website, detailed expense list with ticket
Cons: baggage fees, no meals included, limited flight options
Summary: Frontier Airlines is a company that we have used several times to fly, with the most recent trip consisting of travel from Washington State to Ohio and back. There are a few attributes that have brought us back to Frontier Airlines more than once, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 28, 2010
Pros: night before check in, polite staff, cheap, clean
Cons: overcrowded, changing planes = nightmare
Summary: Let me start off by saying that I've been flying since I've been in the womb. This summer (summer of 2010) I flew from California to Philadelphia. This was my first experience on Frontier airlines and I chose this airline because it was the cheapest I ... read more
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Not Yet Rated by the Epinions community
Aug 2, 2010
Pros: cheap airfare
Cons: poor customer service
Summary: Our church sent 14 volunteers to Montana on a mission trip via Frontier Airlines. The originating flight was uneventful, on-time, no issues. The return flight was on Friday, July 30 from Billings, connecting through Denver (1hr 45min layover), then to ... read more
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Rated a Helpful Review by the Epinions community
Jul 1, 2010
Pros: New fleet, on time performance, friendly representatives
Cons: Inconsistent product, bad customer service
Summary: It seems that most airline reviews here are written based on one experience. Things happen-flights get delayed, storms occur, airports get backed up, flight attendants have bad days-so I don't think it's fair to judge an airline based on one, or ... read more
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Not Yet Rated by the Epinions community
Oct 17, 2009
Pros: Cheap fares but Southwest now beats them every time.
Cons: Bad customer service. Bad website for Early Returns members.
Summary: Frontier's website and their customer service is appalling. I just tried to book tickets for over an hour on their website. I couldn't book the tix because my frequent flyer number wasn't recognized. Turns out after speaking to a customer rep, that the ... read more
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Not Yet Rated by the Epinions community
Sep 30, 2009
Pros: -Good flight. TV available on flight
Cons: -VOUCHER PROGRAM IS PURPOSEFULLY RIDICULOUSLY COMPLICATED AND IT WASTES YOUR TIME. PERSONNEL IS RUDE.
Summary: This is the first review I have ever written--usually because I have never experienced anything that has ever warranted me writing one. After Frontier Airlines overbooked my flight TWICE, I accepted a voucher of $100 to take the next flight. ... read more
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