Frontier Airlines

148 ratings (145 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Frontier Airlines: Nothing Special in the Air...

    Apr 7, 2009 by mrkstvns is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Good prices, comfortable seats
    Cons: Nickel and dime attitude, mediocre performance, much more...

    Summary: I got the chance to fly Frontier Airlines a couple times this year, taking my daughter on two ski trips to Colorado. We flew Frontier because they had direct, non-stop flights into Denver (their hub airport) and because they undercut the fares being ... read more

  • Nickel-Dime you to death

    Jan 25, 2014 by
    Not yet rated.
    Pros: None really. You can save money on another airline
    Cons: They even charge for WATER on the filght!!

    Summary: I STRONGLY recommend that you only use Frontier Air as a last resort for your travel. They have recently changed the way they do business and their new business plan is to hit you for a fee at every chance. Honestly I felt as though I had gone into a bad ... read more

  • Worst flying experience EVER!

    Oct 8, 2013 by
    Rated a Very Helpful Review
    Pros: got luggage fast after landing
    Cons: way too much for the con section

    Summary: FRONTIER AIRLINES My fiancé and I flew to California, LAX, two weekends ago and it was one of the worse flying experiences I’ve ever had. I fly maybe a couple of times every year, so I know some things they can and cannot handle. I am trying ... read more


    Oct 7, 2013 by
    Not yet rated.
    Pros: none
    Cons: I need more than 15 words.

    Summary: Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver.  Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because ... read more

  • the worst airline I have ever experienced

    Sep 5, 2013 by
    Not yet rated.
    Pros: none really
    Cons: bad service, nasty treatment, just bad all along the way

    Summary: I have flown hundreds of times all over the world. Some experiences have been good, others were bad, but flying with Frontier Airlines was the very worst ever! The The check in counter was incredibly understaffed, and the few people working there were so ... read more

  • Worst airline, incompetent and untruthful

    Jan 4, 2013 by
    Not yet rated.
    Pros: none
    Cons: terrible customer service, running a scam

    Summary: I flew Frontier for the first time last week. Even though my reservation specifically stated that the charges for 2 checked bags were included, when I got to the airport Frontier made me pay an extra fee for my bag. In the last week I have spent over 2 ... read more

  • The worst airline ever.

    Jul 14, 2012 by
    Rated a Helpful Review
    Pros: there are none, the price is not worth the abuse.
    Cons: horrible check in, disrespectful staff, late, dangerous, need i state more?

    Summary: this is the worst airline I have ever experienced. It could fill a book the lousy experiences I had in one 24 hour period with this airline. It started with my flight from Arizona to NY with a stop in Denver got there at 10 am. On the way to Denver there ... read more

  • worst experience for first time use

    Apr 1, 2012 by
    Not yet rated.
    Pros: They have reasonble priceses for their flights  
    Cons: Way understaffed no communication

    Summary: Frontier was such a bad way to send a Juvenile from Milwaukee to Sea-Tac the reservation was easy to make the problem lied when they stated you have to pay another $ 100.00 dollars before the Juvenile can board the plane and the only way to pay that cost ... read more

  • Goodbye Frontier

    Mar 27, 2012 by
    Not yet rated.
    Pros: An in-flight, warm cookie.
    Cons: Too many to list with a 15 word count max

    Summary: I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were then told to de-plane due to a mechanical problem ... read more

  • Bad Experience!!!

    Mar 3, 2012 by
    Not yet rated.
    Pros: Direct TV
    Cons: Poor customer service

    Summary: Frontier is the worst airline that I've ever flown! The customer service was awful. I bought 2 tickets for my daughter and I to fly from Akron, Ohio to Provo, UT to surprise my brothers. The flight was delayed in Akron due to mechanical ... read more

  • If You Support Our Troops, Do Not Fly Frontier Airlines

    Nov 22, 2011 by
    Not yet rated.
    Pros: prices
    Cons: very poor customer service, delays, long lines, refusal to accommodate passangers, rude staff

    Summary: They are the worst when dealing with customer service. My husband has been away from over a month training for his upcoming deployment to Afghanistan. The ARMY is constantly change so we had to make changes to his ticket. In this tight economy, it was ... read more

  • Don't fly Frontier!!!

    Oct 18, 2011 by
    Not yet rated.
    Pros: NONE!
    Cons: SEE above.

    Summary: I booked a last minute flight for my husband to fly back home to see his critically ill grandfather.  Frontier had the most economical fare at the time so that's who we went with.  Our experience with Frontier was all downhill from there.  ... read more

  • Worst customer service

    Oct 7, 2011 by
    Not yet rated.
    Pros: Free cookie.
    Cons: Everything.

    Summary: I flew Frontier last night from Austin to Salt Lake City and it was pure confusion, lack of apology, late takeoffs, poor gate communication, and a one hour bag delay at midnight.It started in Austin, when the gate agents stopped boarding the ... read more

  • Unsafe, incompetent, untrained

    Sep 20, 2011 by
    Rated a Very Helpful Review
    Pros: Senior crew was polite but unaware of car seat policies
    Cons: Incompetent, Antagonistic

    Summary: Summary - When we added our 8-month-old daughter to our itinerary the reservation desk put her on the wrong flight.  When we actually flew they initially refused to let us use our FAA approved car seat. Details - We originally booked a ... read more

  • A whole different animal?? yea, a wolf

    Aug 31, 2011 by
    Rated a Very Helpful Review
    Pros: Cookies?
    Cons: Horribly policies, Terriblly demeaning agent attitude

    Summary: I created a blog about this here: http://frontierairlines.wordpr I recently had the displeasure of flying Frontier Airlines.  It truly is a whole new animal, if that animal is the smiling wolf about to eat Little Red Riding ... read more

  • Frontier Airlines: First Impressions Make all the Difference

    Aug 7, 2011 by
    Rated a Very Helpful Review
    Pros: Comfortable seats; Chocolate chip cookies in- flight; Low fares
    Cons: Extra fees for most everything 

    Summary: Vacation travel is very important to me and since most of my travel excursions are long- distance in nature, I usually take to the friendly skies as my favored mode of transportation. I usually end up on Continental or Delta, but a recent family vacation ... read more

  • Bad-bad-bad experience

    Apr 10, 2011 by
    Rated a Helpful Review
    Pros: The only flights available for those days/city pair.
    Cons: Where do I start...

    Summary: Awful experience flying from Cancun to Milwaukee.  Understaffed check-in counter at Cancun airport during spring break time - one of the busiest times of the year. Took over an hour (!) just to get through that line and check in. When we finally got ... read more

  • denial of boarding

    Mar 15, 2011 by
    Not yet rated.
    Pros: None
    Cons: Liars, terrible customer service. Arrogant, condescending, as....

    Summary: Only one star because that's the lowest possible.  Flew New Orleans to Denver to San Francisco.  At Denver, these idiots cancelled our reservations due to our connecting flight being late.  Then the flight arrived in sufficient time ... read more

  • Keep your cookies Frontier. How about a little common sense?

    Jan 6, 2011 by
    Not yet rated.
    Pros: I guess it is nice there is not a first class.
    Cons: Poor customer service. Terrible voucher system.

    Summary: Frontier Airlines has the WORST customer service EVER. And never accept a voucher. You can't use them, therefore, they are useless. I travel often and usually book whatever flight is the cheapest, so I have been on many different airlines and this ... read more

  • Frontier Airlines -- Affordable Travel Across the Country

    Sep 29, 2010 by
    Rated a Very Helpful Review
    Pros: affordable, on time flights, great website, detailed expense list with ticket
    Cons: baggage fees, no meals included, limited flight options

    Summary: Frontier Airlines is a company that we have used several times to fly, with the most recent trip consisting of travel from Washington State to Ohio and back.  There are a few attributes that have brought us back to Frontier Airlines more than once, ... read more

  • An "alright" experience

    Aug 28, 2010 by
    Rated a Helpful Review
    Pros: night before check in, polite staff, cheap, clean
    Cons: overcrowded, changing planes = nightmare

    Summary: Let me start off by saying that I've been flying since I've been in the womb. This summer (summer of 2010) I flew from California to Philadelphia. This was my first experience on Frontier airlines and I chose this airline because it was the cheapest I ... read more

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