JetBlue Airways

342 ratings (327 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
164
4 stars
53
3 stars
18
2 stars
22
1 star
69
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    Highest Rated Consumer Review by the Community

  • JetBlue Airlines, A Flying Dilemma?

    Jan 20, 2005 by popsrocks is a Lead on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Great Prices!
    Cons: Are they good for the airline business?

    Summary: The first time I ever flew on JetBlue was an eye opener. The flight was comfortable enough, the service was excellent and my baggage wasn't lost, BUT I WAS STARVING when I finally got off the plane. A small bag of bagel chips doesn't hold this big guy ... read more

  • don't book with their "partner" airlines

    Feb 6, 2014 by
    Not yet rated.
    Pros: booking domestic flights is easy/good value
    domestic flights have more legroom than other airlines
    Cons: website misleads customers
    customer service is lacking

    Summary: JetBlue advertises its "partnership" with a whole bunch of airlines that fly international (Aer Lingus, China Air, British Airways, etc).  You book on the website, you get a JetBlue confirmation number, they explicitly point out the differing ... read more

  • Jet Blue cancellations and their customer service

    Jan 26, 2014 by
    Not yet rated.
    Pros: None at all.  I'm sure our daughter will also rethink Jet Blue!
    Cons: See above. It's all there. Just HORRIBLE customer service, to say the least.

    Summary: Last Aug., my husband and I thought it would be fun to book a Disney cruise with one of our daughters and her two little ones who are five and one year old. Wouldn't that be fun for them and us two grandparents in our 70s. To make traveling easier for ... read more

  • Jet away with Even More Space!

    Dec 2, 2013 by
    Rated a Very Helpful Review
    Pros: Reasonable price, excellent staff.
    Cons: Flying NYC-LA and back is kind of a pain - but that's not JetBlue's fault!

    Summary: I've flown JetBlue in the past - the family and I went to Disney World back in 2008. It was good then.I just flew to LA from NYC (Terminal 5, their flagship location) and had a great trip. The key, for this tall guy, was to pay for the "Even More ... read more

  • Quality at a Great Price!!!!!

    Jul 30, 2013 by
    Rated a Very Helpful Review
    Pros: Affordable, clean, reliable, lots of nonstops
    Cons: don't fly to all USA cities

    Summary: I have flown Jet Blue Airways on more than one occasion and I am very satisfied with the overall performance of this airline.  To begin, Jet Blue Airways offers an excellent array of in-flight entertainment.  Jet Blue has television monitors ... read more

  • Severely Inept Customer Service

    Jul 16, 2012 by
    Not yet rated.
    Pros: One really nice employee
    Cons: 5 rude and inconsiderate employees

    Summary: So, my boyfriend and I live in California and we planned a cruise to the Caribbean. We used JetBlue to get there. Our first flight was cancelled then our second flight was delayed 3 hours due to mechanical failures which made us miss our connecting ... read more

  • Don't use this airline if you have a connecting flight

    Jun 4, 2012 by
    Rated a Helpful Review
    Pros: Some  employees  are  nice.  Space between  seats.
    Cons: Unreliable,  not  honest  with  customers:  bogus  explanations  for  considerable  flight delays.

    Summary: We  lost  our  connecting flight  due to  their  2  hour delay.  No  compensation  because we  were  travelling on separate tickets.I  booked  a  flight from PHX  to ... read more

  • First time flying Jetblue and I will give them first dibs at my next flight

    Feb 12, 2012 by
    Not yet rated.
    Pros: -Nice staff
    -Legroom
    -Complimentary snacks/drinks
    -DirectTv
    -No delays-shaved an hour off the flight
    Cons: -None.

    Summary: I flew non-stop, noon flight from Orlando, Fl. to Austin, Tx. I have never flown on or heard anything about Jetblue (this flight was purchased for me through an organization), so I didn't know what to expect.The first checked bag is free. The ... read more

  • Very unpleasant experience! Never again...

    Jan 18, 2012 by
    Not yet rated.
    Pros: Seating options like "extra leg room"

    Selection of free/unlimited snacks

    timliness
    Cons: Terrible customer service, rude & unkind employees
    No adequate response from complaint department/public relations

    Summary: My sister and I traveled round trip from Seattle to New York in September 2011 via Jet Blue. This was our first experience with Jet Blue. It will also be our last. Our return trip was scheduled for the morning of the 18th. We missed our flight literally ... read more

  • Don't be fooled by their seat assignments. BUSINESS CUSTOMERS BEWARE

    Sep 22, 2011 by
    Not yet rated.
    Pros: MORE LEG ROOM ON AVERAGE
    Cons: UNRELIABLE SEAT ASSIGNMENTS BUSINESS CUSTOMERS BEWARE.
    EXTREMELY UNRELIABLE, INFLEXIBLE AND FEE DRIVEN BUSINESS.

    Summary: BUSINESS CUSTOMERS BEWARE - I booked a flight from NY to Vegas and picked an isle seat when making my reservation. On check-in at the airport I printed my boarding pass (didn't check the seat assignment assumed that I still had my isle seat). Jet Blue is ... read more

  • Et tu, JetBlue?

    Aug 29, 2011 by
    Not yet rated.
    Pros: Free direct TV on every flight if you bring your own earbuds.  "Upgrades" are cheap
    Cons: Delay, delay, delay...either at departure or after arrival.  

    Summary: I used to love this airline.  The flights attendants were friendly and fun.  There is free DirectTV.  The planes were brand-spanking new and they gave out blue potato chips.  They had great schedules since they only flew to ... read more

  • JetBlue - Accomodating

    Aug 28, 2011 by
    Rated a Very Helpful Review
    Pros: Outstanding customer service, reasonable fares
    Cons: Limited route map but growing exponentially

    Summary:    Let me say first that if word leaks out to my usual airline, Delta, that I flew JetBlue of Boston last week, I will deny it. I have been a loyal Delta Airlines customer for 29-years and have the frequent miles to prove it. Over ... read more

  • Is JetBlue expanding too quickly to maintain customer service?

    Jul 31, 2011 by
    Not yet rated.
    Pros: Close to my home
    Airport is easy to get through.
    Like the entertainment system
    Cons: the customer service is suffering
    miss a flight, and there are no choices

    Summary: I live in Long Beach.  So JetBlue is a natural choice.  The airport is close to my home (15 minute taxi ride) and getting in and out of LBG is easy.  But this last flight I had was HORRIBLE.  Leg one, LBG to IAD.  Plane was ... read more

  • Thugs, Crooks & Insemsitive

    Jun 15, 2011 by
    Not yet rated.
    Pros: I don't care
    Cons: At this point, everything.

    Summary: I can't begin to express how dissatisfied I am with my first experience with Jet Blue. I reserved a flight for my 13yr old son from LAX to JFK. Was unaware of an unaccompanied minor charge. My son leaves LAX to JFK with no problem. On his way ... read more

  • CREAM says JetBlue

    Jun 6, 2011 by
    Not yet rated.
    Pros: NA
    Cons: Will screw you for your $$$

    Summary: I have lost $300 to Jet Blue. What did I get back? No flights--They were canceled against my will. I wanted a full refund, they would only refund cost of flights minus $100 in fees. I said no, but they did it anyway (probably to book my empty seat ... read more

  • Lost Luggage

    May 19, 2011 by
    Not yet rated.
    Pros: Smooth flight
    On time
    Cons: Lost my luggage and refused componsation
    employees I communicated with were rude and hostile

    Summary: I recently had a flight from JFK New York to SFO San Francisco. I was travelling home from college and had an important job interview scheduled the next day. When I arrived at SFO I was told that my luggage was put on another plane and ... read more

  • They've never failed me yet.

    Mar 31, 2011 by
    Rated a Very Helpful Review
    Pros: Price, Comfort, In-Flight Entertainment, Etc.
    Cons: Nada.

    Summary: I am delighted to have been a JetBlue customer.  It's a bit like going back in time.  For a while, I thought comfortable coach flying was dead.  Then, I discovered JetBlue.First, the price of the tickets is supremely ... read more

  • Jet blue is decent

    Nov 10, 2010 by
    Rated a Helpful Review
    Pros: Courteous staff, TV's in every seat.
    Cons: Small seats, not much legroom like every airline.

    Summary: I've taken Jetblue out of Long beach airport several times. I prefer long beach airport to LAX because of its small size and ease of use even though LAX is closer to me. They are usually on time. On other airlines I've boarded the plane just to sit there ... read more

  • Finally - a SMART airline

    Nov 8, 2010 by
    Rated a Very Helpful Review
    Pros: Many
    Cons: None.

    Summary: In the development of jetBlue, the executive team obviously sat down and discussed all the things about the majors that didn't work, and made sure to avoid all the pitfalls that arise from an airline run by bean counters. And they succeeded in every ... read more

  • Jetblue Offers A Pleasant And Hassle Free Travel Experience

    Oct 14, 2010 by
    Rated a Very Helpful Review
    Pros: comfortable seats, reasonable rates and pleasant attendants
    Cons: less number of service routes

    Summary: During my endless business trips in the air, I gathered some information about Jet Blue airlines randomly. They don’t charge for the first luggage bag, they offer decent rates with nice legroom, has flat screen TV with movies, after the 18th ... read more

  • A Good Ride

    Sep 21, 2010 by
    Rated a Very Helpful Review
    Pros: Comfortable seats
    Entertainment
    Cons: Doesn't service every airport

    Summary: I’ve flown with other airlines but Jet Blue always leaves the others in the dust. Their employees are nice and welcoming from the greeter at the checkout counter to the baggage handlers.  The flight attendants are patient.  I have a five ... read more

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