Highest Rated Review by the Community
-
Rated a Very Helpful Review by the Epinions community Jan 20, 2005
Pros: Great Prices!
Cons: Are they good for the airline business?
Summary: The first time I ever flew on JetBlue was an eye opener. The flight was comfortable enough, the service was excellent and my baggage wasn't lost, BUT I WAS STARVING when I finally got off the plane. A small bag of bagel chips doesn't hold this big guy ... read more
-
-
Not Yet Rated by the Epinions community
Jul 16, 2012
Pros: One really nice employee
Cons: 5 rude and inconsiderate employees
Summary: So, my boyfriend and I live in California and we planned a cruise to the Caribbean. We used JetBlue to get there. Our first flight was cancelled then our second flight was delayed 3 hours due to mechanical failures which made us miss our connecting ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jun 4, 2012
Pros: Some employees are nice. Space between seats.
Cons: Unreliable, not honest with customers: bogus explanations for considerable flight delays.
Summary: We lost our connecting flight due to their 2 hour delay. No compensation because we were travelling on separate tickets.I booked a flight from PHX to ... read more
-
-
Not Yet Rated by the Epinions community
Feb 12, 2012
Pros: -Nice staff
-Legroom
-Complimentary snacks/drinks
-DirectTv
-No delays-shaved an hour off the flight
Cons: -None.
Summary: I flew non-stop, noon flight from Orlando, Fl. to Austin, Tx. I have never flown on or heard anything about Jetblue (this flight was purchased for me through an organization), so I didn't know what to expect.The first checked bag is free. The ... read more
-
-
Not Yet Rated by the Epinions community
Jan 18, 2012
Pros: Seating options like "extra leg room"
Selection of free/unlimited snacks
timliness
Cons: Terrible customer service, rude & unkind employees
No adequate response from complaint department/public relations
Summary: My sister and I traveled round trip from Seattle to New York in September 2011 via Jet Blue. This was our first experience with Jet Blue. It will also be our last. Our return trip was scheduled for the morning of the 18th. We missed our flight literally ... read more
-
-
Not Yet Rated by the Epinions community
Sep 22, 2011
Pros: MORE LEG ROOM ON AVERAGE
Cons: UNRELIABLE SEAT ASSIGNMENTS BUSINESS CUSTOMERS BEWARE.
EXTREMELY UNRELIABLE, INFLEXIBLE AND FEE DRIVEN BUSINESS.
Summary: BUSINESS CUSTOMERS BEWARE - I booked a flight from NY to Vegas and picked an isle seat when making my reservation. On check-in at the airport I printed my boarding pass (didn't check the seat assignment assumed that I still had my isle seat). Jet Blue is ... read more
-
-
Not Yet Rated by the Epinions community
Aug 29, 2011
Pros: Free direct TV on every flight if you bring your own earbuds. "Upgrades" are cheap
Cons: Delay, delay, delay...either at departure or after arrival.
Summary: I used to love this airline. The flights attendants were friendly and fun. There is free DirectTV. The planes were brand-spanking new and they gave out blue potato chips. They had great schedules since they only flew to ... read more
-
-
Rated a Helpful Review by the Epinions community
Aug 28, 2011
Pros: Outstanding customer service, reasonable fares
Cons: Limited route map but growing exponentially
Summary: Let me say first that if word leaks out to my usual airline, Delta, that I flew JetBlue of Boston last week, I will deny it. I have been a loyal Delta Airlines customer for 29-years and have the frequent miles to prove it. Over ... read more
-
-
Not Yet Rated by the Epinions community
Jul 31, 2011
Pros: Close to my home
Airport is easy to get through.
Like the entertainment system
Cons: the customer service is suffering
miss a flight, and there are no choices
Summary: I live in Long Beach. So JetBlue is a natural choice. The airport is close to my home (15 minute taxi ride) and getting in and out of LBG is easy. But this last flight I had was HORRIBLE. Leg one, LBG to IAD. Plane was ... read more
-
-
Not Yet Rated by the Epinions community
Jun 15, 2011
Pros: I don't care
Cons: At this point, everything.
Summary: I can't begin to express how dissatisfied I am with my first experience with Jet Blue. I reserved a flight for my 13yr old son from LAX to JFK. Was unaware of an unaccompanied minor charge. My son leaves LAX to JFK with no problem. On his way ... read more
-
-
Not Yet Rated by the Epinions community
Jun 6, 2011
Pros: NA
Cons: Will screw you for your $$$
Summary: I have lost $300 to Jet Blue. What did I get back? No flights--They were canceled against my will. I wanted a full refund, they would only refund cost of flights minus $100 in fees. I said no, but they did it anyway (probably to book my empty seat ... read more
-
-
Not Yet Rated by the Epinions community
May 19, 2011
Pros: Smooth flight
On time
Cons: Lost my luggage and refused componsation
employees I communicated with were rude and hostile
Summary: I recently had a flight from JFK New York to SFO San Francisco. I was travelling home from college and had an important job interview scheduled the next day. When I arrived at SFO I was told that my luggage was put on another plane and ... read more
-
-
Rated a Helpful Review by the Epinions community
Mar 31, 2011
Pros: Price, Comfort, In-Flight Entertainment, Etc.
Cons: Nada.
Summary: I am delighted to have been a JetBlue customer. It's a bit like going back in time. For a while, I thought comfortable coach flying was dead. Then, I discovered JetBlue.First, the price of the tickets is supremely ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Nov 10, 2010
Pros: Courteous staff, TV's in every seat.
Cons: Small seats, not much legroom like every airline.
Summary: I've taken Jetblue out of Long beach airport several times. I prefer long beach airport to LAX because of its small size and ease of use even though LAX is closer to me. They are usually on time. On other airlines I've boarded the plane just to sit there ... read more
-
-
Rated a Helpful Review by the Epinions community
Nov 8, 2010
Pros: Many
Cons: None.
Summary: In the development of jetBlue, the executive team obviously sat down and discussed all the things about the majors that didn't work, and made sure to avoid all the pitfalls that arise from an airline run by bean counters. And they succeeded in every ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Oct 14, 2010
Pros: comfortable seats, reasonable rates and pleasant attendants
Cons: less number of service routes
Summary: During my endless business trips in the air, I gathered some information about Jet Blue airlines randomly. They don’t charge for the first luggage bag, they offer decent rates with nice legroom, has flat screen TV with movies, after the 18th ... read more
-
-
Rated a Helpful Review by the Epinions community
Sep 21, 2010
Pros: Comfortable seats
Entertainment
Cons: Doesn't service every airport
Summary: I’ve flown with other airlines but Jet Blue always leaves the others in the dust. Their employees are nice and welcoming from the greeter at the checkout counter to the baggage handlers. The flight attendants are patient. I have a five ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Aug 22, 2010
Pros: Leg room, price, built in TVs.
Cons: No meal, but it was a short flight.
Summary: I had never flown on Jet Blue before and a good price on non stop flights from Boston to Tampa was a good reason to try them. I don't know why, but this year when I wanted to take my son and girlfriend down to Florida to visit my parents, a direct ... read more
-
-
Rated a Helpful Review by the Epinions community
Jun 22, 2010
Pros: Easy booking, checkin, Night Sleeper Service, Attentive Staff
Cons: Does not fly to more destinations.
Summary: I needed to be in Boston for the day for business purposes. I found that San Jose has a flight that leaves at 10:40 PM and arrives at 6:50 AM the next day. Its easy to check in at San Jose with their new terminal A/B. JetBlue uses terminal ... read more
-
-
Rated a Helpful Review by the Epinions community
May 18, 2010
Pros: On time, efficient check in, nice roomy seats!
Cons: Couldn't check in online.
Summary: Flew Jetblue over this last weekend and had a very pleasant flying experience with them. First, the price was the cheapest around. About $125 each from Long Beach to Sacramento is a great deal. Second, check in was quick and efficient. ... read more
-
-
Not Yet Rated by the Epinions community
Apr 12, 2010
Pros: quality crew, clean, good safety record, better fares, non-stop service, individual TV's.
Cons: They don't serve enough cities.
Summary: JetBlue offers non-stop service between Sacramento (SMF) and New York City (JFK) and the price has been more than reasonable, the flight crew has been excellent... I hear from private jet pilots that JetBlue is known among them to hire experienced pilots ... read more
-
|
|
