Northwest Airlines

Pros: Reliable, consistent, destinations and routes
Cons: Lousy in-flight entertainment, old planes, mediocre service

In the last few years, I have visited Japan a few times, and I have chosen Northwest Airlines every time. There are some things I like and don't like about them.

Destinations and Routes
This is one of the main reasons we choose...

Pros: worldperks
Cons: service, complaint resolution, comfort,

I have considerable experience flying northwest, making 4+ trips totaling 16+ segments a year. I also can compare them to other airlines and strongly can say they are the worst carrier I regularly fly. My concerns are lack of response to service...

Pros: Ease of booking, great customer service
Cons: A little rough on luggage at times

I Love Northwest Airlines! I have always been treated wonderfully on the phone and in the terminals. I must say though the best thing about them currently is their online reservations system. I have never experienced any down or even slow times. I...

Pros: Outstanding check in service. Flights solid. Great fleet of planes
Cons: Undeserved bad rep, Less flight service than most domestic airlines

Northwest airlines - nine years a go when I first came to Detroit, I would have agreed with the 'Northworst' designation...

No longer...

I fly every week out of Detroit - sometimes multiple times. About three years ago Northwest...

Pros: Great Service.
Cons: None

I recently took a trip out of Detroit to California. It was a great flight. I have flown many different airlines, and I would say Northwest is the best out of Delta, American Airlines, and Southwest. The flight was great. Getting the seats I...

Pros: Good timing and good service
Cons: tend to be higher in price than other airlines

I have flown four or five round trips internationally on Northwest , and really had a pleasant experience. Any international flight is going to be long, and most of the time miserable, but Northwest did a pretty good job at making me feel comfortable....

Pros: Cheap ticket, lots of food, if you like soaps
Cons: Old planes, cabincrew yelling,

Some years ago I flew NW from Amsterdam via Boston, Minneapolis to Seattle. Being the partner of KLM I expected the same level of service.
The planes I flew were old DC-10 's, an very old B737 wich cabin had a very bad air, and an old, old B727,
...

Pros: Is widely recognized as a terrible airline
Cons: Never on time, the most unfriendly and unhelpful employees you can imagine

I've heard Northwest Airlines described as many things. In my opinion none of them do this airline justice unless they begin with a four letter word.

Now I must confess that any and all problems I have with Northwest are, in reality, my own...

Pros: I'm still alive
Cons: Horrible customer service, inadequate corporate responses to complaints, understaffed at peak hours

Detroit Metro Airport is one of the three Northwest hub airports, meaning, for those of us who have no choice but to fly in and out of lovely DTW, our primary option is Northwest. In order to avoid tremendously high fares or long layovers, Northwest is...

Pros: none
Cons: their entire way of doing business

Living in the Detroit area, with most of our relatives in Texas, we chose to fly on Northwest because Detroit is their base. Well, Detroit Metro Airport is a HUGE place, and Northwest has an ENORMOUS facility there--something which we found out after...

Pros: Wide coverage of U.S.
Cons: Chronic overbooking

As I am based in the Detroit area, I fly Northwest many times. Compared to Delta, American or America West -- which I've also flown in the past year -- Northwest does the job well.
I'd say Northwest is an "acquired taste." It's not a fun...

Pros: inexpensive, various choices in flights, discount for infant seat
Cons: some delays as with all airlines, no in flight meals

Northwest Airlines

My family of four flew on Northwest Airlines for our summer cross country trip. We flew round trip from San Francisco to Rhode Island.

Price
I would have to say that we chose this airline for the price and...

Pros: ???
Cons: Rude personell,incompetence of employees

I was travelling from Frankfurt,Germany towards Tampa,Florida.On my flight I had to change planes in Detroit,Michigan,one of their home airports.When the plane landed around 5 p.m. we had a 40 minute delay,because of thunderstorms.They announced that all...

Pros: only connecting flight to Flint, MI
Cons: horrible service

My customer experience with Northwest was horrible. I fly almost twice every month but will never fly via Northwest airlines. I recently made reservations for my 83 year old uncle to go from Baltimore to Michigan for a funeral. I specified a wheelchair...

Pros: Decent fares if you hunt; Great World Vacations Packages
Cons: How do they get away with treating paying customers the way the sometimes do?!

I have flown with N'West several times over the last few years and have no substantive complaints. I have never been late, never had luggage lost, and have never fallen victim to any of the "acts of god" which wreak havoc on all airlines,...