Northwest Airlines

Pros: friendly staff, comfortable seating, plenty of space, good lighting, got to destination on time
Cons: bad food

My boyfriend and I have flown on NWA about half a dozen times in the last 2 years and neither of us have ever had an unpleasant experience except for the food choices.

The seating is comfortable. The staff is always friendly. We've only had...

Pros: LOW RATES, NICE CREW MEMBERS
Cons: IF IN THE MIDDLE ISLES IT IS VERY UNCOMFORTABLE

I first flew with Northwest to Florida about 5 years ago. I was seated in the middle row of seats. It was very warm on the plane and I felt very sick on the way to my destination. On the way back I was seated in a window seat which was much more...

Pros: Opportunities for inexpensive flights; E-tickets
Cons: Overbooking flights

My somewhat limited experiences with Northwest Airlines have all been positive, and I'm amazed at the negativity I've read in other reviews. I've managed to find flights that were inexpensive and scheduled during convenient times. My luggage has never...

Pros: Great service, good prices, easy connections
Cons: some older aircraft, nothing really else

I have flown on Northwest numerous times, especially last year. Everytime I flew out of their Minneapolis hub I experienced great service. They were very helpful and friendly. A couple of times they put me on a non stop flight instead of the...

Pros: On-time, Friendly
Cons: Not any i have experienced

I read many member opinions concerning Northwest airlines and they have left me quite displeased. Most of these "horrible" occurences people talk about are one time things that rarely happen. When choosing an airline to fly there are things to...

Pros: None
Cons: Customer service is awful

I live in Minneapolis and seldom have a choice on who I fly since Northworst controls this market. I have been delayed numerous times, flights cancelled and had poor service on an almost weekly basis. The day the voluntary programs for customer service...

Pros: I eventually get to my destination in less then 10 hours (Domestic flight)
Cons: Just about everything!

Let me start out by telling you my most recent story (Trust me, I've had many of them). I booked a flight from Minneapolis to St. Louis 2 months prior to travel for $230. I arrived at the airport a full 2 hours and 30 minutes prior to departure. The ...

Pros: NONE
Cons: Flight delays, cancellations, lack of personnel, EMPLOYEES STEAL

I recently flew from Orange County Airport to Baltimore with a layover in Detroit. Actually, that's not true, because NWA never actually got me to Baltimore, they best they could do was Reagen National Airport. So, I checked my luggage and inside was ...

Pros: Friendly service, On time for every flight.
Cons: Expensive snacks, Some connections may be rushed

This is my review of my trip from Central Wisconsin to Gainesville Florida. I left on a Sunday and came back on Friday. While searching for a flight, my two main concerns were the ability to fly into Gainesville, and price. After searching Northwest ...

Pros: NOTHING
Cons: Poor service, too many delays, lied to us

We recently took Northwest Airlines from NYC to Los Angeles with one stop-over in Memphis. We were delayed an hour in the airport "due to weather" which was understandable, as it was pouring out. However, they let us onto the aircraft and made us sit ...

Pros: None.
Cons: Last minute schedule changes, won't endorse tickets to other airlines, appalling customer service.

I worked at Northwest Airlines for 18 years, and quit in 2003, leaving for a better job. When I became a paying passenger, I was quite frankly appalled at how horribly they treat their customers. For instance: They called yesterday to advise that my ...

Pros: Not a single one.
Cons: Everything but especially the management of NWA.

Discontent at this airline is very evident. Employee moral is as low as you'd find at any corporation. Whether we encountered gate agents or flight attendants once aboard, you could see their discontent or rage as they all displayed a zero tolerance ...

Pros: Now none
Cons: Rude, inconsistent, no accountability, dishonest

Below is a transcript from a dispute I have just had with NWA regarding my loss of 2 return tickets. I hope that this information can help others make a decision to go with another airline because Northwest Airlines has continually proven to be more and ...

Pros: Ontime, Good ground and flight crews, good aircraft
Cons: Flights very full

I was very surprised when I joined this forum to see Northwest Airlines ranked so low!

I have flown with Northwest several times over the past year and have found them to be a very reliable, professional, and customer friendly airline.
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Pros: discount fairs
Cons: everything- service either insulting/non-existent. delays. can't choose decent seats in advance w/out fee.

I've flown with NWA about 3 roundtrips over the past year because I bought several bookings at once. I did not imagine this would be the airline I would vow never to fly again. Over these trips I've experienced lost luggage, the most consistently worst ...