Northwest Airlines

Pros: At least their partner KLM is a good airline
Cons: Abusive ticket agents, deceptive business practices, bad security for baggage

I have traveled on this airlines several times and usually they are o.k. They have pretty extensive service in the Southeastern US, where I do much of my traveling. There flight crews tend to be very professional, their ticket counter and gate agents are ...

Pros: Improvements over past 10 years as an airline; Detroit terminal is spectacular
Cons: Less and less service on board like the rest of the U.S. major airlines

I recently flew Northwest to Chicago from La Guardia in NY. It required a stop in their hub in Minneapolis on the way there, and a stop in Detroit on the way back. Although the flights were longer than a direct non stop - I must be fair in my assessment...

Pros: New planes, Great legroom, Great fares
Cons: Understaffed counters

We have close family spread out all over the country. We try to keep in close contact with everyone, whether it be by phone, mail, or flying to visit each other. Some of our family is in Madison, WI. We try to visit every summer.

This past...

Pros: treated as a friend, my cat was too love these people
Cons: none

A good airline will get you there on the time and leave on time. They will have clean restrooms and good food. The attendants will live up to their name by being attentive. The entertainment will be both qualitatively and quantitatively sufficient....

Pros: Good web fares, nifty online reservation tools
Cons: Customer service lacking. Mismanaged policies that discourage repeat customers.

This review is primarily about my recent, negative experience with Northwest's Travel Waiver Policy for customers flying to areas affected by Hurricane Katrina. However, I will also comment on my most recent flight with Northwest (which, incidentally, ...

Pros: Reliable, lots of flights, new planes, great technology
Cons: Detroit is not the most fun place to connect, Minneapolis gets a lot of snow

I have been flying Northwest for a long time. A close friend of mine told me about this website and I was amazed to see how low the NW ranking was. I have never had any major problems with Northwest and when I hear others on this site call it Northworst...

Pros: The people I dealt with all tried very hard to help.
Cons: Their systems really do not work well.

This is the only such review I have ever written (and I travel frequently), but I feel compelled to warn people. In just ONE return trip on Northwest Airlines: 1) I had to modify our tickets b/c of an illness with a doctor's excuse. This cost an ...

Pros: Hub Airports, Service, Mileage Program, Route System, Clean Aircraft, On-Time
Cons: Older Aircraft, Food, Seating

Lets face it, for anyone who has flown Northwest up until about 3 years ago we all know that it was as bad as it gets. Everything about the airline was pathetic and degrading to the industry. Now however things are better, far better. Being from Detroit...

Pros: Lots of leg room in World Business Class, friendly crew members, website
Cons: DC10s to Europe, outdated business class seats, food service just like coach

I LOVE to travel and do it often. I try to make a trip to Europe every few months or so - not to mention all of my domestic trips. I usually fly business class on British Airways, Virgin Atlantic or Continental to London. However since I am a Gold ...

Pros: Strong Asian market, great in-flight service, DTW's new airport easier
Cons: Old fleet, uncomfortable safety record, so-so domestic market

I really used to not enjoy Northwest experiences, but boy have they come a long way!

Detroit's new terminal is so much butter than before. Its very easy to get around as long as you're tranferring to a Northwest flight (most other airlines at...

Pros: Friendly Service, Safe Airplane, We got there in one piece
Cons: Air Conditioning broke, Lost and found Service

Last summer (of 2001), my church and I were taking a mission trip to Anchorage, Alaska. Our first flight was out of Charlotte, NC connecting to Minneapolis, MN then arriving at Anchorage Airport. However it was not looking good for us... the...

Pros: easy to earn points, easy to cash in points, first class upgrades and priority check-in
Cons: points not transferable between family members

Two years ago our family moved from California to Minnesota. Northwest was the only with direct flights back "home" since Minneapolis is the airlines hub. I never heard a lot of good things about Northwest so I wasn't sure how well this new...

Pros: On-time, Friendly Staff
Cons: Bad snacks, older planes

Traveled 1/1/03 from Baton Rouge to Chicago.

Outbound: Baton Rouge to Memphis
First leg was run by Mesaba Aviation (NW Airlink) on a Avro RJ-85. This was my first experience on one of these small, 4 engine planes. Strangely enough, the...

Pros: low fare flights to/from India to USA
Cons: rather rude or racist

We were travelling from Amsterdam (Schipol) to Detroit on NWA. The flight ran out of food and we were given leftovers. That was not all. The staff on board was extremely rude and racist. When I went over to them to ask how long before we landed, they...

Pros: Has diaper changing area in bathroom, allows gatechecking of strollers
Cons: Delays, loses bags, no longer serves kids meals

I have been flying Northwest Airlines for almost a decade now. I've not really had any problems with them until the last two years. I've heard from others that they too have been experiencing similar problems with them in the past two years as well....