Northwest Airlines

Pros: Not much I can think of.
Cons: Lousy horrendous anti-customer attitude of airline management and staff.

Unfortunately, after a hiatus of a few years caused by moving away from a Northwest hub, I had to fly Northwest again. The legs were PDX-MSP-DTW with the return leg DTW-PDX. I figured with the major legacy airlines trying to stay afloat financially, ...

Pros: Efficient service, low prices, only choice in certain areas.
Cons: Service, seats on some aircraft.

Flying out of Laurel-Hattiesburg, MS there is only one commercial carrier and in this case it is obviously NorthWest. They fly 2 flights a day going to Memphis to connect to other cities and airports. However, unless you book your ticket about a month ...

Pros: Surprisingly, great food, wonderful attendants and punctuality.
Cons: Most planes' interiors are a bit frayed around the edges.

After all the nightmare tales of surely ticket agents and flight attendants, sparse and/or inedible food and antique planes ready for the museum, I was ready for the worse. But all I found was the best.

I was able to earn frequent-flyer miles...

Pros: Departed and arrived ontim, clean airplanes, nice and professional employees
Cons: Older aircraft

I was REALLY impressed by Northwest Airlines on a recent trip. I flew from Chicago (ORD) to Minneapolis (MSP) then connected to Seattle (SEA).

The checkin at Chicago was pretty hectic. The lines were long, but I found the agent very friendly...

Pros: Usually Nice staff, always early arrivals, excellent terminal in Detroit, good food!?.
Cons: Seats, almost no entertainment, older planes

My last flight was from Orlando Fl (MCO) to Bangkok, Thailand (BKK), then to San Francisco, CA (SFO) ...

Pros: good selection of flight times, well-staffed check-in counter, flights pulled out of the gate on-time
Cons: no entertainment on cross-country flights (even when the planes are equipped), cramped seating, customer service

The first half of my recent round-trip from Phoenix to Montreal started off uneventfully enough. My departure date was December 23, which was right in the middle of the Christmas travel rush. There was a long line at the check-in counter, but it was...

Pros: None
Cons: Customer service is non-existent. Agents misrepresent ticket vouchers.

On March 20, my two children and I agreed to get off an overbooked flight in Traverse City, MI. The agent and his supervisor were very aggressive about encouraging us to take a different flight because the plane was overbooked by three passengers and ...

Pros: A Long time at Logan = First class seats to Alaska.
Cons: A very Long time at Logan.

To make a long story short, one very groggy couple got up at 6:00 a.m. to arrive at Boston's Logan Airport in time for their 11:00 a.m. flight out to Alaska. They had a 2 hour drive from New Haven, and checked in at around 9:00 a.m. Everything was going...

Pros: reasonable price for flights, excellent service by all
Cons: none

I am not a frequent flyer and in fact had not flown for over 10 years till this past year. Since I was so out of touch w/ the norms and etiquette of flying in the 90's much less the new millenium...I figured alot had changed. But ya know....flying is...

Pros: Dirt Cheap
Cons: No Service

For my birthday, my wife flew me to Bangkok, Thailand. The package included air via Northwest. Other than the fact I earned OnePass miles, there is not much good I can say about Northwest.

Our flights were on old aircraft that were not well...

Pros: Got me to and from China for a school trip in one piece.
Cons: Being verbally and physically attacked by flight attendants demanding the return of their shoes.

Fellow travelers:

Please, if you ever have to fly to Asia, look into a carrier other than Northwest.

My story begins in March of 2001. I was attending a high school trip to China which I had been anticipating for a year and a half,...

Pros: Reliable, Very Helpful Service Reps
Cons: Their hub airport, Minneapolis, is huge & easy to get lost in.

I realize Northwest has had publicity problems recently due to that crazy pilot leaving his passengers waiting while he went to get food. But I'm sure we've all heard of/known people who lost it a bit in many different professions. I myself have never...

Pros: nothing really small seats, no food, difficult connections
Cons: Avoid Memphis they will try to get extra money from you

This is the email trail of the NorthWest Airlines nightmare I've just had hope you never have to fac ...

Pros: it gets you there, ok seats
Cons: bad service, bad food, old planes

Note: this review is about Northwest's International World Business class, not their economy class.

I recently flew on Northwest Airlines' World Business Class from New York to Tokyo. Overall the experience was dissapointing, and I will not...

Pros: the plane didn't crash
Cons: rude gate agents, oversold flights, late flight

Once upon a time, in a galaxy far, far away, there was an airline called Northwest Orient. This was a great airline, with proud and professional crews and agents.

Fast forward to today: Northwest Orient, through a series of mergers and...