Northwest Airlines

Pros: Treated special
Cons: connecting flights

I have "had" to take Northwest, as where I live it is the only airline that flys out of the Michigan city where I live. Go, to Fla. "there and back for the past twenty two years! The 'Detroit airport gets me more agitated than my...

Pros: None
Cons: Uninformed, disinterested agents, and NO customer service

Yesterday evening, my husband and two colleagues, were traveling to Pittsburgh for a conference, via Northwest. They had a lay-over in Detroit, and were told by the Northwest agents at the gate that the plane was delayed for two hours, due to weather. My...

Pros: Great fares for last minute travel.
Cons: flight cancellations, constant labor disputes

I will start by saying that I fly this airline often. Why? Is it because of the service? Not exactly. Cheap tickets? Well, sometimes. Low rate of cancellations? Now that is a joke.

There are four main reasons that I fly this airline. First...

Pros: Convienent hub locale
Cons: Anything that can go wrong will.

I am a frequent flyer in the truest sense of the word. Each year, I fly at least 5 or 6 round trip flights, both within and outside the United States, and I have been in this habit since I was two years old. Being a frugal college student, I fly whatever...

Pros: It didn't crash
Cons: Terrible customer service

It is truly amazing that Northwest Airlines has managed to stay in business since 1926. When considering how long they have maintained a profitable air transportation service, it appears as though their decent into the airline hall of shame had to...

Pros: None
Cons: Very poor customer service, poor luggage tracking systems, and being lied to repeatedly by NW employees

Two summers ago, I booked flights on Northwest for a friends wedding that I was in. My fiancee and I booked flights from Hartford, CT to Columbus, OH for the wedding in June and were expecting a pleasant time. However, when we arrived at the airport,...

Pros: none
Cons: rude!!

I have flown on Northwest a number of times on their Honolulu - San Francisco - Honolulu route. Everytime it is an experience I would like to forget. In fact at the present I am sittign here with a coupon good for flight travel on them because of a...

Pros: Geographically Convenient
Cons: Terrible Service

I travel a lot. For reasons of geography the vast majority of my flights begin and end in Detroit Michigan, and are therefore operated by Northwest Airlines. In the past year alone, I logged more than 100,000 miles and traveled with many different...

Pros: -
Cons: health risk

I apologize that this will not be an in-depth review, but I saw a disturbing expose on my local Fox news broadcast, and thought it was worth reporting on.
First of all, I do not know why the station chose to investigate Northwest Airlines, and they...

Pros: This is the only airline with a direct flight between the 2 cities at issue.
Cons: You get no assistance from customer service, ticket agents or supervisors.

Northwest Airlines sold us a confirmed ticket for our minor daughter to travel unaccompanied over Christmas to visit family. They failed to tell us they would not allow her to return home because they have a policy that unaccompanied minors under age 18...

Pros: Prices
Cons: Conditions & Service

Five foot four, one hundred twenty five lbs, too big for the Northwest coach seat that I paid $463.00 for. My heart went out to those larger that belted themselves into the pint sized areas, only to be told to remain seated for five and a half hours...

Pros: good flight
Cons: don't know what they are doing

I have only flown with Northwest once and that is all I plan to. It was a two leg flight the first was from Miami to Detroit and the second from Detroit to Kansas City. There were about 30 in our group coming off a cruise. The flight its self was...

Pros: easy booking
Cons: holiday expense

I never was much of a frequent flyer until this year. In the past, I only made a few vacation trips by air, but that changed when my steady relationship turned long distance this year. In the past 6 months, I have flown 3 times on Northwest, cancelled...

Pros: None
Cons: Everything!

I have had the extreme displeasure of flying Northwest or Northworst as I prefer to call it, about 4 times. Please do not ask why I flew more than once, when I was completely dissatisfied after my first flight, I am a glutton for punishment (and a...

Pros: outstanding customer service
Cons: limited destinations

Not long ago, I had a major problem with a British Air frequent flyer ticket -- it didn't show up in the mail and I didn't realize I had to have the actual ticket in hand before I got to the airport. Since the ticket was for a flight from Philadelphia to...