Highest Rated Review by the Community
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Sep 30 '08
Pros: No baggage check fee, no aisle seat fee, no fuel surcharge, no fee, no fee...
Cons: No assigned seats.
Summary: Lots of people sure do seem to love flying Southwest Airlines. They love the promise of low airfare. They love the promise of less hassle and complexity in flying. They love the friendly, smiling attitude that seems to permeate the company.Yet ...
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Nov 18 '11
Pros: Decent service. Decent on-time record. Boeing 737s everywhere.
Cons: No frills. No assigned seating.
Summary: I don't travel enough to have a "favorite" airline. And, since Charleston, SC (CHS) only offers a few carrier choices anyway, I ended up choosing Southwest for my recent trip to Las Vegas (LAS). PROS: The website was simple and easy to ...
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Nov 02 '11
Pros: Fantastic service and affordable prices.
Cons: I can't think of a bad thing to say.
Summary: To start off southwest offers the easiest and fastest service of an airline. The workers are probably the friendliest people I've seen on an airline. The also have fun with their job, so that makes the whole flight a joy. I asked for a drink when I was ...
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Oct 07 '11
Pros: Ease of booking!Cheapest way to fly on short notice! NO baggage fees!!!!
Cons: Limited refreshments. Not crazy about the "no assigned seating" policy.
Summary: When my mother-in-law passed away we needed to fly from CA to OH on short notice. Needless to say the flights were going to be very expensive (even those who offer "bereavement fares"). I discovered that "bereavement fares" are not really cheaper and a ...
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Oct 07 '11
Pros: Great customer service, you can find cheap flights!
Cons: First come first serve seating! Terrible!
Summary: Southwest airlines definitely has their ups and downs. Lets start with the ups... they are cheaper than some airlines. Whenever I fly to the West Coast I always end up flying Southwest. You get 2 bags to fly free... when most airlines will charge ...
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Jun 13 '11
Pros: none, worst flight I've ever been on
Cons: Carla the flight attendant and the supervisor in charge...horrible people to humiliate someone that way.
Summary: On the way back from Vegas to San Diego on flight #1799 June 12th, Carla the flight attendant had a problem with my girlfriend's cover-up or wrap she was wearing....we had rushed to make our flight straight from the Mirage pool. She brought a ...
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Jun 01 '11
Pros: extremely helpful and understanding staff, policies flexible to accomodate special needs travel
Cons: crew at check in were a bit confused about policy
Summary: As a parent of a child with a disability, we find the level of customer service is often put to the test as we try to find ways to make things others take for granted possible for our family. Air travel is one of those things that can go smoothly ...
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May 25 '11
Pros: Cheap, Fun, Get to choose your own seats, Free checked bags.
Cons: No first class, Don't go out of the country.
Summary: From the moment you arrive at the Southwest kiosk of your airport, you are sure to have a good experience. Although lines may be long, as with all airlines, the employees are very helpful and will do whatever they can for you. Even when customers are ...
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Mar 18 '11
Pros: No baggage fees
No pillow fees
No seat fees
no extra fees
Cons: Flights don't go to every city
Need to print boaring pass 24hrs in advance
Summary: The best reason why I like to Fly with Southwest Airlines is that of course there is no fee to take your bags and you can even have 2 bags unless they weigh more then 50lbs! Yes! My choise of airlines is Southwest Airlines always whenever possible. So ...
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Mar 10 '11
Pros: Convenient non-stop flights to non-hub cities, no change fees.
Cons: Money grabbing by not allowing Wanna Get Away fares within 7 days of departure.
Summary: This weekend I wanted to fly from Las Vegas to San Jose to see a hockey game on Saturday and come back Sunday. Since at the time, I was booking with short notice (6 days), Southwest only had two fares available, full fare ($436 tax R/T) or Business ...
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Feb 17 '11
Pros: great prices, easy check in, pleasant flights, excellent rewards
Cons: none noted
Summary: We have flown Southwest Airlines dozens of times over the past few years. We recently relocated from Columbus Ohio to Chicago IL. My husband commuted for over a year so we were flying back and forth all the time. We have been settled in our new home now ...
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Feb 01 '11
Pros: Southwest is affordable and they have a lenient and flexible cancellation policy.
Cons: Southwest does not preassign seats,families are less likely to be able to sit together.
Summary: Unlike most airlines, Southwest does not assign seats when you buy a ticket. With Southwest, when you buy your tickets you don’t know where you are going to sit. Passengers who board the plane first can sit where they wish. While traveling ...
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Jan 04 '11
Pros: ., I WENT TO HOSPITAL TO THE EMERGENCY 4 TIMES, I REPORT TO SOUTHWEST
Cons: WARNING FOR EVERYONE I WAS BIT BY AN SPIDER AT THE TOILET
Summary: HELLO EVERYBODY: this is a WARNING FOR EVERYONE. ON AUGUST TH 2010 I WAS COMING FROM TEXAS TO ONTARIO CA AND CHANGE PLAIN IN PHOENIX. I WAS BIT IN MY BUTT BY AN SPIDER AT THE TOILET OF THE PLAIN COMING FROM TEXAS I REPORTED IN PHOENIX TO THE DESK ON ...
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Jan 01 '11
Pros: No luggage fee. Early check-in option. Got decent seat on plane. Quick check-in.
Cons: No seat assignments. Bathroom not clean. Flight Attendant/Passenger dispute. Late.
Summary: Southwest Airlines has never done things quite like all the other airlines. They don’t have seat assignments, there is no First Class, all their planes are 737s, and they add a touch of humor to the flying experience. But can they get you to where ...
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Sep 15 '10
Pros: Frequent flights, inexpensive (what more you need?)
Cons: Seats are not assigned and limited destination coverage
Summary: Being a frequent traveler, I don’t have the habit of sticking to one airline all the time. I always switch between airlines trying to find the best price. Since almost all the journeys would be planned in the last moment, I usually never bothered ...
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Sep 14 '10
Pros: Southwest is generally on time.
Cons: They have a stealthy realtionship with a tour operator online. Watch out!
Summary: This is a WARNING: I've had good experiences in the past with Southwest Airlines, but I just recently made travel plans .... please read ahead... If you book your flight through Southwest Airlines' website, do NOT use their "Southwest ...
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