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Rated a Very Helpful Review by the Epinions community
Oct 20, 2012
Pros: Comfortable planes, Very Friendly and informative staff, Speedy Check in.
Cons: Sick Flight Attendant.
Summary: I recently flew Southwest for my first time two weeks ago for a trip to see my girlfriend in Chicago. I booked a round trip ticket from Louisville International Airport to Chicago Midway. I was a little nervous because it was my first time on this ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 2, 2011
Pros: Fantastic service and affordable prices.
Cons: I can't think of a bad thing to say.
Summary: To start off southwest offers the easiest and fastest service of an airline. The workers are probably the friendliest people I've seen on an airline. The also have fun with their job, so that makes the whole flight a joy. I asked for a drink when I was ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 7, 2011
Pros: Ease of booking!Cheapest way to fly on short notice! NO baggage fees!!!!
Cons: Limited refreshments. Not crazy about the "no assigned seating" policy.
Summary: When my mother-in-law passed away we needed to fly from CA to OH on short notice. Needless to say the flights were going to be very expensive (even those who offer "bereavement fares"). I discovered that "bereavement fares" are not really cheaper and a ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 1, 2011
Pros: extremely helpful and understanding staff, policies flexible to accomodate special needs travel
Cons: crew at check in were a bit confused about policy
Summary: As a parent of a child with a disability, we find the level of customer service is often put to the test as we try to find ways to make things others take for granted possible for our family. Air travel is one of those things that can go smoothly ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 25, 2011
Pros: Cheap, Fun, Get to choose your own seats, Free checked bags.
Cons: No first class, Don't go out of the country.
Summary: From the moment you arrive at the Southwest kiosk of your airport, you are sure to have a good experience. Although lines may be long, as with all airlines, the employees are very helpful and will do whatever they can for you. Even when customers are ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 18, 2011
Pros: No baggage fees
No pillow fees
No seat fees
no extra fees
Cons: Flights don't go to every city
Need to print boaring pass 24hrs in advance
Summary: The best reason why I like to Fly with Southwest Airlines is that of course there is no fee to take your bags and you can even have 2 bags unless they weigh more then 50lbs! Yes! My choise of airlines is Southwest Airlines always whenever possible. So ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 17, 2011
Pros: great prices, easy check in, pleasant flights, excellent rewards
Cons: none noted
Summary: We have flown Southwest Airlines dozens of times over the past few years. We recently relocated from Columbus Ohio to Chicago IL. My husband commuted for over a year so we were flying back and forth all the time. We have been settled in our new home now ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 15, 2010
Pros: No baggage fees, great coffee, friendly employees.
Cons: Some destinations not served, no code shares to other airlines.
Summary: Flying Southwest Airlines is something I've wanted to do for a while, but their lack of service to the smaller, local airport I like to fly out of and their lack of code shares with other airlines prevented me from having a proper occasion to fly with ... read more
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Rated a Helpful Review by the Epinions community
May 8, 2010
Pros: Cheap, Fast, Kind Service, Free bags and snacks!
Cons: No assigned seating
Summary: Southwest Airlines is GREAT if only because you don't have to pay for your first two checked bags! How incredible is that? My boyfriend and I have a long distance relationship and we fly out once a month to see each other for a week or so and so it's ... read more
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Rated a Very Helpful Review by the Epinions community
Nov 28, 2009
Pros: Low fares, little nickel-and-diming, friendly service
Cons: No assigned seating, less popular airports to some destinations
Summary: A retiree worked in the commercial airline industry for over forty years. During the last twenty or so he worked in a capacity that kept him in close contact with the avionics technical personnel in the industry worldwide. Among those airlines was ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 3, 2009
Pros: Great fares, friendly staff, good seats, easy check-in and boarding.
Cons: Needs better rewards program, no food available.
Summary: Two weeks ago, I got on a Southwest plane bound from one Orange County to another (in other words, Orlando to Santa Ana, Calif.) I was not looking forward to the trip. You see, I flew Southwest once several years ago and found it memorably ... read more
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Rated a Very Helpful Review by the Epinions community
May 20, 2009
Pros: Fast, friendly, reliable
Cons: none
Summary: My outbound leg was broken up into several segments: Dallas Love Field (DAL) to Las Vegas (LAS), with an intermediate stop in El Paso (ELP), and then finally connecting in Vegas to San Diego (SAN). I arrived at DAL about 45 minutes before departure and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 5, 2009
Pros: This is the most flexible use of travel funds of any airline.
Cons: 4 hour layover in Las Vegas between Denver and Tucson was annoying. More direct flights!
Summary: I am currently on an emergency trip I needed to make to my daughter's, where her service dog is desperately ill. I had only a couple of hours notice, but was able to use a Rapid Reward to book the outbound flight the afternoon she called me. I had no ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 15, 2008
Pros: customer service is great they answer their phones
generally on time with few mechanical problems
Cons: cattle car reputation, but treats their customers far better than united or useless air
Summary: <a>I just moved my daughter into Florida State University in Tallahassee. In planning our trip, I assumed I was going to have to drive her down from DC. When I discovered that the car rental (for a van) would be in excess of ... read more
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Rated a Helpful Review by the Epinions community
Aug 30, 2008
Pros: Cheap fares, great service, kid friendly
Cons: non assigned seats may upset some fliers.
Summary: Last year, we moved from Charlottesville, VA to Phoenix, AZ. I decided that I was NOT going to drive cross country with 2 children. No. Way. Possible. 4 days one way in my truck with 2 kids, their game systems, DVD players and snacks, listening to the ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 14, 2008
Pros: Polite, knowledgeable employees. Kids can fly alone without much difficulty.
Cons: Can't always fly *exactly* where you want to go sometimes.
Summary: My 11 year old daughter had to fly home from spending the summer with her dad and step-mom, and we thought she might be old enough to take the trip on her own. I checked some other airlines, but Southwest seemed to be the best for unaccompanied minors. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 6, 2008
Pros: if you are a no-nonsense person who likes to save a few bucks, go southwest
Cons: online check-in (24 hours in advance) to have a choice where you sit
Summary: southwest airlines is for people who just want to get there. it's for those who don't need the magazines, don't need the television, and don't need the food because they can go a few hours without eating, unlike 2/3's of america, which is obese. i ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 21, 2008
Pros: Low fares
Cons: None to note.
Summary: At first we were a little leery on flying Southwest because the flight was so cheap. We always drive to where we are going, but the low fare beat the cost of driving and overnight lodging. There also seemed to be some horror stories floating out there ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 7, 2008
Pros: Frequent flights, flexible and fast service, funny crew members
Cons: Limited departure or destination cities, have to purchase in advance to get good prices
Summary: I used to switch between airlines trying to find the best price. I didn't care about service and what airline company it is. As long as it takes me to the place I wanted to, and that was all I wanted. Taking Southwest for the first time from Phoenix to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 19, 2008
Pros: great rates, airports, online booking system, perks for frequent fliers,customer service and benefits
Cons: If you don't know the system you may get a middle seat.
Summary: I fly almost every week and it's been so refreshing to see my favorite low-cost carrier, Southwest, is just about the ONLY airline continuing quality service during this economic crunch. Every day another airline cuts service or adds a charge to their ... read more
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