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Rated a Somewhat Helpful Review by the Epinions community
Feb 10, 2008
Pros: A little cheaper than most airlines
Cons: Not worth the minimal savings, terrible service, always late.
Summary: I don't like to write negative reviews but feel the need for this company. Southwest has lost my family's baggage the last 3 times we flown with them. This last time was the icing on the cake though as we checked in 40 minutes before the flight and our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 25, 2008
Pros: Wonderful Flight Attendant
Cons: None
Summary: I recently flew San Jose to San Diego. I was lucky to get a seat in the emergency exit row although I noticed the flight attendance was standing in the row. I asked her politely and she moved aside so I could get in the seat. The flight was very full ... read more
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Rated a Helpful Review by the Epinions community
Jan 5, 2008
Pros: Cheap, cheap, cheap
Cons: Rude employees, ill-informed employees
Summary: I now frequently fly from Birmingham, Ala. to San Jose, Calif. Southwest is the cheapest way to get there round trip. I know it is a no-frills carrier and I don't mind the new boarding procedure. Last month, however, I had a trip like none I have ever ... read more
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Rated a Very Helpful Review by the Epinions community
Dec 24, 2007
Pros: Great Flight Attendants, cheap rates, friendly staff
Cons: Boarding system (for some people), no luxury, don't fly to all airports
Summary: I started flying Southwest when I started going to college. From Chicago to Columbus not many airlines could match a round trip price of $80. But that was 5 years ago, and I think this airline still does a good job. Southwest has good deals ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 13, 2007
Pros: Easy to use booking on-line, friendly service, good prices.
Cons: Seat yourself boarding can be kind of haphazarded.
Summary: If you've never flown Southwest before, you need to do some research before you do. I enjoyed my experience with them, but my family thought that it was too disorganized. We flew SWA from Cleveland to Vegas this past summer, and it was a first time ... read more
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Rated a Helpful Review by the Epinions community
Dec 6, 2007
Pros: Inexpensive, friendly, prompt or even early flights
Cons: No seat assignments, not enough destinations.
Summary: I live in Pittsburgh. My parents live in Wisconsin. Because of this situation, we tend to travel quite a bit to see eachother. I drove with our four kids to Wisconsin this past summer. It wasn't the most pleasant drive.. so I am thinking we'll go back ... read more
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Rated a Helpful Review by the Epinions community
Dec 2, 2007
Pros: Value, Easy Check-in, Online Services, Ding Download Available, friendly service
Cons: Vintage Aircraft, no TV screens, narrow seats
Summary: Southwest has been one of my favorite airlines for years. Any time I can get a decent flight, that's the airline to fly. If they fly to my city of destination, I am flying Southwest Airlines. Their service in simple and unsophisticated, easy door to door ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Nov 18, 2007
Pros: None
Cons: Draconian policies that take money from deployed troops and provide no services in return
Summary: I thank the employees of Southwest for their support. This does not extend to the Company. At the end of June or early July, I planned leave for early December and purchased tickets at the rate being charged at that time. Subsequently, I was mobilized ... read more
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Rated a Helpful Review by the Epinions community
Oct 24, 2007
Pros: Great price & great staff
Cons: No onboard entertainment/kids cost the same as adults
Summary: My family flys an average of 4-6 times per year. Typically from Orlando to somewhere on the West Coast of the United States. The first thing I do is check Southwest Airlines website for pricing. Unlike most other airlines it is nearly impossible to ... read more
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Rated a Helpful Review by the Epinions community
Oct 19, 2007
Pros: None that I have seen
Cons: Poor cabin service, dangerous fueling procedures
Summary: I just returned from a flight on Southwest from Las Vegas to Philadelphia. This flight was a non stop and scheduled to take 5 hours. Keep that number in mind. I did not get a "Bargin" fare as it was a last minute flight. This being my first Southwest ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 21, 2007
Pros: price, positive customer attitude, fun
Cons: none
Summary: I've been traveling for business and pleasure for more than 20 years to many places on many airlines. Given the current hassles associated with domestic airline travel, I have to say Southwest is the best. Yeah, everyone hates the Chicago stockyard ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 13, 2007
Pros: Low fairs, friendly staff, flights were on time.
Cons: They usually overbook a flight, may hold you prisoner until the plane is full
Summary: Recently, I needed to go to New Hampshire for business. My options to get there were to drive for over 8 hours or to fly. I chose the second option. Now it came down to what airline can accommodate what I want. I wanted to get to New Hampshire and ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 8, 2007
Pros: Prices are low, personnel is pleasant and for a short trip it fits the bill.
Cons: An archaic boarding system doesn't help the stress level. Aisles are narrow, seats are hard.
Summary: If I didn't have to fly, I wouldn't. If there was a dependable train running from northern to southern California that consistently arrived less than two hours late, I would take it. There isn't and so I fly, Bloody Mary in hand. My route takes me ... read more
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Rated a Very Helpful Review by the Epinions community
May 2, 2007
Pros: Great fares, convenient schedules, excellent personnel
Cons: No baggage transfer agreements with other airlines.
Summary: I fly twice a week and have done so for more than 5 years. In that time I have come to realize that if I cannot fly with Southwest Airlines, I would prefer not to fly, at all. Although a trip aboard a Southwest flight may at times appear ... read more
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Rated a Helpful Review by the Epinions community
Apr 15, 2007
Pros: Great prices, new seats, low low low LOW fares, and a real commitment to service
Cons: Slightly small planes, no seatback TVs like jetBlue or Song.
Summary: Southwest is probably one of the great airlines operating today. Their planes are comfortable and new-ish, and their customer service is breathtaking. Part One: Check-in. We didn't need to check in, but there were no lines at the counters at TF ... read more
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Rated a Helpful Review by the Epinions community
Apr 2, 2007
Pros: Great service
Cons: Limited destinations
Summary: Southwest Airlines is one of the best airlines. So there are no frills. Does that really matter? Most travelers want a safe flight that gets them where they are going with their luggage. And if possible be on time. Southwest does that. We ... read more
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Rated a Helpful Review by the Epinions community
Mar 20, 2007
Pros: great low rates, wonderful experiences, high feeling of safety.
Cons: Doesn't include the luxuries that other airlines have but at such low rates, don't complain.
Summary: I used to be an avid flyer with Delta Airlines until I had a bad experience on a flight from Georgia to Kentucky. After the negative flying experience with Delta, I was a little frightened about flying again in general, none the less on my next personal ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 18, 2007
Pros: No assigned seating (this also could be a con), low prices, friendly staff
Cons: Cannot stand by, not great frequent flier program
Summary: Southwest is a great airline for those simply looking for a cheap way to go on vacation. For frequent fliers, they may not be the best option. Onto the details: SEATING: I've found Southwest's seats to be comfortable. Leg room is adequate. If you ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 15, 2007
Pros: Inexpensive. Friendly and courteous employees. May have best safety record in industry.
Cons: The little kid in front of me who keeps opening and closing the window shade.
Summary: I guess I'm one of the lucky few to have an old childhood friend working as a mechanic for Southwest in Las Vegas. Having grown up in Boulder City, Nevada, I fly to Las Vegas about twice each year on Southwest. In the summer, I will spend a month or more ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 5, 2007
Pros: Low price, simple website, comfortable seats, lively flight attendants
Cons: Check-in and boarding process excludes the old, infirm, technologically unsavvy, and polite
Summary: I have flown Southwest many times in the last ten years and have seen their operations at Baltimore, Providence, Chicago Midway, Kansas City, Tucson, Las Vegas, Phoenix, Burbank, New Orleans, Nashville, and Birmingham. I admire their spunk and their ... read more
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