Southwest Airlines

1060 ratings (910 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
355
4 stars
284
3 stars
85
2 stars
86
1 star
100
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  • Cheap Airfare

    Feb 26, 2008 by
    Rated a Helpful Review
    Pros: Cheap Cheap CHEAP!!!
    Cons: Not a lot of room.

    Summary: I've been using Southwest for five years and I love it for a few reasons. First of all being the price. I don't know any other airline where if you go online fourteen days in advance you get airfare for fifty dollars. Also if you become a part of ... read more

  • How we got the best deal!

    Feb 11, 2008 by
    Rated a Very Helpful Review
    Pros: new boarding procedure! prices! Staff!
    Cons: credit issuing policy needs to be revised

    Summary: We have been flying southwest for many years. We have learned from our mistakes and have now mastered their system. First you have to check all the other airlines that are flying the same route to make sure you are getting the best deal! Then you ... read more

  • Worst Airline Ever!!!

    Feb 10, 2008 by
    Rated a Helpful Review
    Pros: A little cheaper than most airlines
    Cons: Not worth the minimal savings, terrible service, always late.

    Summary: I don't like to write negative reviews but feel the need for this company. Southwest has lost my family's baggage the last 3 times we flown with them. This last time was the icing on the cake though as we checked in 40 minutes before the flight and our ... read more

  • Wow Moment on Southwest

    Jan 25, 2008 by
    Rated a Helpful Review
    Pros: Wonderful Flight Attendant
    Cons: None

    Summary: I recently flew San Jose to San Diego. I was lucky to get a seat in the emergency exit row although I noticed the flight attendance was standing in the row. I asked her politely and she moved aside so I could get in the seat. The flight was very full ... read more

  • Pilot ran into something on runway

    Jan 5, 2008 by
    Rated a Very Helpful Review
    Pros: Cheap, cheap, cheap
    Cons: Rude employees, ill-informed employees

    Summary: I now frequently fly from Birmingham, Ala. to San Jose, Calif. Southwest is the cheapest way to get there round trip. I know it is a no-frills carrier and I don't mind the new boarding procedure. Last month, however, I had a trip like none I have ever ... read more

  • No luxury, but you get efficiency and cheap ticket prices

    Dec 24, 2007 by
    Rated a Very Helpful Review
    Pros: Great Flight Attendants, cheap rates, friendly staff
    Cons: Boarding system (for some people), no luxury, don't fly to all airports

    Summary: I started flying Southwest when I started going to college. From Chicago to Columbus not many airlines could match a round trip price of $80. But that was 5 years ago, and I think this airline still does a good job. Southwest has good deals ... read more

  • A great trip for a great price

    Dec 13, 2007 by
    Rated a Helpful Review
    Pros: Easy to use booking on-line, friendly service, good prices.
    Cons: Seat yourself boarding can be kind of haphazarded.

    Summary: If you've never flown Southwest before, you need to do some research before you do. I enjoyed my experience with them, but my family thought that it was too disorganized. We flew SWA from Cleveland to Vegas this past summer, and it was a first time ... read more

  • Southwest- Family Friendly

    Dec 6, 2007 by
    Rated a Very Helpful Review
    Pros: Inexpensive, friendly, prompt or even early flights
    Cons: No seat assignments, not enough destinations.

    Summary: I live in Pittsburgh. My parents live in Wisconsin. Because of this situation, we tend to travel quite a bit to see eachother. I drove with our four kids to Wisconsin this past summer. It wasn't the most pleasant drive.. so I am thinking we'll go back ... read more

  • You are now free to fly around the courtry SWA

    Dec 2, 2007 by
    Rated a Very Helpful Review
    Pros: Value, Easy Check-in, Online Services, Ding Download Available, friendly service
    Cons: Vintage Aircraft, no TV screens, narrow seats

    Summary: Southwest has been one of my favorite airlines for years. Any time I can get a decent flight, that's the airline to fly. If they fly to my city of destination, I am flying Southwest Airlines. Their service in simple and unsophisticated, easy door to door ... read more

  • Stop using Troops as props

    Nov 18, 2007 by
    Rated a Helpful Review
    Pros: None
    Cons: Draconian policies that take money from deployed troops and provide no services in return

    Summary: I thank the employees of Southwest for their support. This does not extend to the Company. At the end of June or early July, I planned leave for early December and purchased tickets at the rate being charged at that time. Subsequently, I was mobilized ... read more

  • Best Customer Service and Great Prices!

    Oct 24, 2007 by
    Rated a Very Helpful Review
    Pros: Great price & great staff
    Cons: No onboard entertainment/kids cost the same as adults

    Summary: My family flys an average of 4-6 times per year. Typically from Orlando to somewhere on the West Coast of the United States. The first thing I do is check Southwest Airlines website for pricing. Unlike most other airlines it is nearly impossible to ... read more

  • Bring your own gas can

    Oct 19, 2007 by
    Rated a Very Helpful Review
    Pros: None that I have seen
    Cons: Poor cabin service, dangerous fueling procedures

    Summary: I just returned from a flight on Southwest from Las Vegas to Philadelphia. This flight was a non stop and scheduled to take 5 hours. Keep that number in mind. I did not get a "Bargin" fare as it was a last minute flight. This being my first Southwest ... read more

  • Gotta Hand It To Them...

    Jul 21, 2007 by
    Rated a Helpful Review
    Pros: price, positive customer attitude, fun
    Cons: none

    Summary: I've been traveling for business and pleasure for more than 20 years to many places on many airlines. Given the current hassles associated with domestic airline travel, I have to say Southwest is the best. Yeah, everyone hates the Chicago stockyard ... read more

  • A Very Good Discount Airline That I Will Use Again and Again

    Jun 13, 2007 by
    Rated a Very Helpful Review
    Pros: Low fairs, friendly staff, flights were on time.
    Cons: They usually overbook a flight, may hold you prisoner until the plane is full

    Summary: Recently, I needed to go to New Hampshire for business. My options to get there were to drive for over 8 hours or to fly. I chose the second option. Now it came down to what airline can accommodate what I want. I wanted to get to New Hampshire and ... read more

  • It's basic, but it works -- for the most part

    Jun 8, 2007 by
    Rated a Very Helpful Review
    Pros: Prices are low, personnel is pleasant and for a short trip it fits the bill.
    Cons: An archaic boarding system doesn't help the stress level. Aisles are narrow, seats are hard.

    Summary: If I didn't have to fly, I wouldn't. If there was a dependable train running from northern to southern California that consistently arrived less than two hours late, I would take it. There isn't and so I fly, Bloody Mary in hand. My route takes me ... read more

  • A Successful Formulaic Approach to Air Travel.

    May 2, 2007 by
    Rated a Very Helpful Review
    Pros: Great fares, convenient schedules, excellent personnel
    Cons: No baggage transfer agreements with other airlines.

    Summary: I fly twice a week and have done so for more than 5 years. In that time I have come to realize that if I cannot fly with Southwest Airlines, I would prefer not to fly, at all. Although a trip aboard a Southwest flight may at times appear ... read more

  • Yeah, Buddy Airlines

    Apr 15, 2007 by
    Rated a Very Helpful Review
    Pros: Great prices, new seats, low low low LOW fares, and a real commitment to service
    Cons: Slightly small planes, no seatback TVs like jetBlue or Song.

    Summary: Southwest is probably one of the great airlines operating today. Their planes are comfortable and new-ish, and their customer service is breathtaking. Part One: Check-in. We didn't need to check in, but there were no lines at the counters at TF ... read more

  • Good flight that does not cost an arm & a leg

    Apr 2, 2007 by
    Rated a Very Helpful Review
    Pros: Great service
    Cons: Limited destinations

    Summary: Southwest Airlines is one of the best airlines. So there are no frills. Does that really matter? Most travelers want a safe flight that gets them where they are going with their luggage. And if possible be on time. Southwest does that. We ... read more

  • Southwest will take you there!

    Mar 20, 2007 by
    Rated a Very Helpful Review
    Pros: great low rates, wonderful experiences, high feeling of safety.
    Cons: Doesn't include the luxuries that other airlines have but at such low rates, don't complain.

    Summary: I used to be an avid flyer with Delta Airlines until I had a bad experience on a flight from Georgia to Kentucky. After the negative flying experience with Delta, I was a little frightened about flying again in general, none the less on my next personal ... read more

  • For most, Southwest is GREAT

    Mar 18, 2007 by
    Rated a Very Helpful Review
    Pros: No assigned seating (this also could be a con), low prices, friendly staff
    Cons: Cannot stand by, not great frequent flier program

    Summary: Southwest is a great airline for those simply looking for a cheap way to go on vacation. For frequent fliers, they may not be the best option. Onto the details: SEATING: I've found Southwest's seats to be comfortable. Leg room is adequate. If you ... read more

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