Southwest Airlines

1060 ratings (910 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
355
4 stars
284
3 stars
85
2 stars
86
1 star
100
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  • My experiance on South West

    Jan 23, 2005 by
    Rated a Helpful Review
    Pros: Price, customer service, comfort
    Cons: no meals

    Summary: I have traveled with South West on severely occasions. South West is my favorite airline for several reasons. The first and probably most important is price. South West is always competative with all the other airline, if not less expensive as the ... read more

  • More Bumping Than a Bumper Car Ride

    Jan 18, 2005 by
    Rated a Very Helpful Review
    Pros: Cheap Prices, However You Can Shop Online and Beat Their Fares
    Cons: Snotty Service, Slow Flights, Frequent Bumping, Inflexible Tickets and Planes Are Rarely On Time

    Summary: Southwest is the airline equivalent to the discount self serve gas station at the edge of town. You save a few cents, but you give up service and convenience. When you add the cost of the extra miles and the extra time, do you really save? Southwest ... read more

  • The Art of Flying Southwest

    Jan 7, 2005 by
    Rated a Very Helpful Review
    Pros: Financially stable, great business model, friendly employees, many nonstops, racking up free flights
    Cons: Southwest's way of doing things takes getting used to.

    Summary: My first flight on Southwest was not a good experience. It was our honeymoon and we were going to BWI to spend it in DC. As we normally do, we got to the airport with little time to spare only to find a full flight. We didn't know about the policy ... read more

  • Review of Southwest Airlines

    Dec 30, 2004 by
    Rated a Very Helpful Review
    Pros: Presumably cheaper fares?
    Cons: No assigned seating leading to a cattle call at check in.

    Summary: The following review of Southwest Airlines is based primarily on my experience flying the past five years for pleasure travel, with very rare occasions flying it for business travel. I’ve flown Southwest mainly to Kansas City from BWI Airport in ... read more

  • Worst major airline: The Greyhound of Air Travel

    Dec 20, 2004 by
    Rated a Helpful Review
    Pros: drink selection, one-way trips are often better deals
    Cons: Frequent flier program a joke, crowded and claustrophobic flights

    Summary: Southwest is the only profitable major airline, but I hope it is not the future of budget air travel. I like to arrive at the airport as late as practical, use the automated check in machine, and only bring carry-on bags. This means I arrive at the gate ... read more

  • Inexpensive, Safe and Recommended

    Nov 26, 2004 by
    Rated a Very Helpful Review
    Pros: Cheap, Safe, Boarding with no assigned seats
    Cons: Lugging bags up flights of stairs!

    Summary: Had to go to San Jose California from Los Angeles and Southwest was the cheapest and had a good selection of flights (practically every hour). I am a smallish sized woman - 5'3 but with an expanding girth as I reach my 40's. Yikes! So, airplane ... read more

  • LUV this Airline!

    Oct 9, 2004 by
    Rated a Very Helpful Review
    Pros: Friendly service, on time, safe, cheap!
    Cons: None!

    Summary: This is my first review here! I am going to write an overview of many flights on Southwest in my review, not just one. Buying Tickets: I have only ever bought my tickets online, it is very easy. You go to the Southwest website, a few clicks on cities ... read more

  • Southwest: Good prices, good terms and dependable

    Aug 6, 2004 by
    Rated a Very Helpful Review
    Pros: Generous and Flexible Frequent Flyer Program, Great Cancellation Policy, Price and Dependability.
    Cons: Good prices sometimes hard to find; they don't go everywhere; seats are not the best.

    Summary: Ive been flying Southwest Airlines since 1988 and have been a member of their frequent flyer program since 1989. Southwest has two big advantages over other airlines: Cancellation policy and; Frequent flyer program. If your plans change and you ... read more

  • No Longer Flying SouthWest

    Jul 1, 2004 by
    Rated a Helpful Review
    Pros: Their Salt Lake terminal was ok
    Cons: Their employees in the Phoenix airport border on criminal.

    Summary: I have been a loyal Southwest Customer for 15 years. I was even enrolled in their frequent savers program. Until I flew to their Phoenix terminal. I was attending a Radio Controlled Helicopter Fun Fly in Phoenix and wanted to bring my new model ... read more

  • Put On Your Nitrogen Masks...

    Jun 6, 2004 by
    Rated a Very Helpful Review
    Pros: Decent Airfare.
    Cons: Delayed Departures.

    Summary: On my recent trip to Las Vegas, we choose to fly Southwest because of the low airfare. Compared to the prices I was getting for other airlines, both directly and through “discount” internet sites, we saved over $230. The flight ... read more

  • First time Southwest flyer

    May 31, 2004 by
    Rated a Helpful Review
    Pros: Nice flight attendants, highly efficient operations, great prices
    Cons: No assigned seating

    Summary: I have flown numerous times in my life, but i have never flown southwest before. This is because they don't fly anywhere within driving distance from NYC. But this time i had to fly to austin on short notice. The carriers in the area had ticket prices ... read more

  • First to Worst

    May 28, 2004 by
    Rated a Helpful Review
    Pros: They're still cheap.
    Cons: They've become a victim of their success.

    Summary: Until this week Southwest was my preferred carrier. It used to be that you got what they advertised and everyone was treated equally. Not any longer. Traveling from Nashville to Oakland on business there was a scheduled stop in Phoenix (the ... read more

  • It's like riding a bus in downtown Los Angeles

    May 20, 2004 by
    Rated a Very Helpful Review
    Pros: Great frequent flyer program
    Cons: Rude passengers and flight attendants, always delayed, like riding a bus, chaotic boarding process.

    Summary: As a frequent air traveler (at least 1-2 times a month), I must say I am writing this review based on my past experiences with Southwest Airlines in the past 4 years, traveling to/from mostly intra-California destinations. Punctuality Southwest ... read more

  • Nothing fancy, but it works

    May 10, 2004 by
    Rated a Very Helpful Review
    Pros: considerate employees, clean jets, decent fares
    Cons: no inflight entertainment, no assigned seating on some flights

    Summary: As a dedicated traveler with United Airlines, I found myself in a situation where I needed to leave town at short notice and United wasn't an option. I had to make an emergency trip from Kansas City to Phoenix on a personal matter, and the Saturday I ... read more

  • Cheaper is not always better

    May 3, 2004 by
    Rated a Helpful Review
    Pros: None!
    Cons: Their service is poor, their planes are old, and all their employees are poorly trained.

    Summary: My sister and I were on our way to a church event in Chicago when our Southwest flight was "delayed." We called a couple times to check the flights progress, but every time we called it was a different time. Finally we talked to a representative and she ... read more

  • Fly Southwest. and Heed the Cattle Call

    Apr 30, 2004 by
    Rated a Very Helpful Review
    Pros: non-stop service to many cities, sometimes inexpensive airfares
    Cons: "first come first serve seating" a la being herded like sheep

    Summary: My first flight with Southwest was three years ago and I was quite disappointed with the flight, service and people. Three years later I took my second and last flight with Southwest and learned that nothing had changed. Perhaps, it was the non-stop ... read more

  • Ok if you like riding in cattle cars

    Apr 9, 2004 by
    Rated a Very Helpful Review
    Pros: Friendly staff, many direct flights
    Cons: No seat assignments, long waiting times, poor food service

    Summary: I have flown Southwest several times this year, because of their nonstop service to my destinations. Throughout my life I've flown on nearly every major airline and have had bad experiences with all of them. I would have to say my Southwest ... read more

  • Southwest Airlines

    Apr 1, 2004 by
    Rated a Very Helpful Review
    Pros: price of the ticket coupled with the quality staff
    Cons: seat size was my largest concern

    Summary: On a recent trip out to Phoenix, Arizona quite obviously a means of airfare was needed for my voyage. When looking at some of the "major carriers" the thing that went hand in hand with their brand name recognition was also higher fares. Although I had ... read more

  • Southwest helps when others won't

    Feb 18, 2004 by
    Rated a Helpful Review
    Pros: They're jovial. They're professional. They don't charge excessive prices. They'll help you if they can.
    Cons: Some people prefer to have assigned seats.

    Summary: I just finished writing a scathing review of Delta and wanted to compliment the airline that was willing to help me out and did not try to exploit my circumstances, and that would be Southwest. When my two year old son became very ill and could not make ... read more

  • Southwest: The People Make The Difference

    Jan 24, 2004 by
    Rated a Very Helpful Review
    Pros: Great people, nice planes, low fares
    Cons: Can not control Mother Nature :)

    Summary: Last July, my school's 8th grade took it's annual trip to Washington, DC. The school chose to use Southwest Airlines' service from Providence (PVD) to Baltimore-Washington (BWI). This flight, albeit short, was great! For check-in, the people at ... read more

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