Southwest Airlines

1060 ratings (910 Epinions reviews)
Epinions Product Rating: Very Good
5 stars
355
4 stars
284
3 stars
85
2 stars
86
1 star
100
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    Highest Rated Consumer Review by the Community

  • Put On Your Nitrogen Masks...

    Jun 6, 2004 by
    Rated a Very Helpful Review
    Pros: Decent Airfare.
    Cons: Delayed Departures.

    Summary: On my recent trip to Las Vegas, we choose to fly Southwest because of the low airfare. Compared to the prices I was getting for other airlines, both directly and through “discount” internet sites, we saved over $230. The flight ... read more

  • Southwest misleading the people

    Dec 23, 2013 by
    Rated a Helpful Review
    Pros: none
    Cons: don;t trust there telephone agents, get their names

    Summary: We booked a flight on SW, then we re-booked for a cheaper flight, we then called SW and was told by the agent that we would get the difference back in a matter of weeks, well when we called a day before we were to depart we were told that there would be ... read more

  • Customer Service nightmare

    Sep 4, 2013 by
    Not yet rated.
    Pros: Cheap
    Cons: No attempt of tracking their staff's error to prevent future problems

    Summary: I had a flight from Chicago on 09/04/2013 at 8:10 AM with flt 184 from Southwest airlines. In their terms & conditions you should be at the door at least 10 mins before the flight. I was shecked in at 7:42 and at the door couple of minutes before ... read more

  • A different experience.

    Jul 24, 2013 by
    Rated a Very Helpful Review
    Pros: Airfare can be cheap, watch the fare specials.
    Checking bags? No fees.
    Flight attendents, very friendly.
    Cons: No seat assignments can be a problem if your picky.

    Summary: Having traveled on Southwest several times, it certainly is a different airline. Some may like it others may not. Because of the no seat assignment, boarding priority is important if you are wanting or needing an isle, middle, or window seat. Pilots are ... read more

  • fee to board earlier flight

    Nov 15, 2012 by
    Rated a Helpful Review
    Pros: penuts
    Cons: change flight fees
    no assigned seats

    Summary: In the past I have never had issues showing up to the airport early and boarding an earlier flight if available on most airlines. I'm at San Jose international Airport 2 hours early. There was an earlier flight that was about half full and Southwest ... read more

  • First time, Good Southwest Airlines Experience

    Oct 20, 2012 by
    Rated a Very Helpful Review
    Pros: Comfortable planes, Very Friendly and informative staff, Speedy Check in.
    Cons: Sick Flight Attendant.

    Summary: I recently flew Southwest for my first time two weeks ago for a trip to see my girlfriend in Chicago. I booked a round trip ticket from Louisville International Airport to Chicago Midway. I was a little nervous because it was my first time on this ... read more

  • Ripped Off!!!

    Sep 8, 2012 by
    Rated a Helpful Review
    Pros: Very little
    Cons: Customer service is inflexiable and stubborn to a fault

    Summary: I flew from Baltimore to San Antonio and my travel agent had a mix up so SW issued me a paper ticket when I checked in at BWI. The day before my return flight I called customer service to check in because of the paper ticket. The agent ended up issuing ... read more

  • Get the Earlybird!

    Aug 15, 2012 by
    Rated a Very Helpful Review
    Pros: Price, free checked bags, nice attendants
    Cons: might not be for families who feel like they MUST sit together

    Summary: The biggest gripe everyone keeps posting about is the open seating. That should not have been a big surprise to these people since it says "open seating" all over the website when you book your tickets. I think you actually have to click an ... read more

  • Will never fly Southwest again..

    Aug 7, 2012 by
    Rated a Helpful Review
    Pros: We got to our destination
    Cons: Worst airline service I have ever flown.

    Summary: I would never recommend Southwest to anyone I know. First off, nobody in my family of four got to sit together, the flight attendant forgot to get me my beverage and never returned for the duration of the flight, and when we got to the gate to depart, ... read more

  • Will Not Fly them Again!

    Jul 19, 2012 by
    Rated a Very Helpful Review
    Pros: NONE
    Cons: Rude Staff, Break personal belongings and do not care

    Summary: Southwest had always been a good airline in my opinion, until my last encounter with them.  I traveled from Buffalo to Orlando.  To start with my flight was delayed 2 hours for no known reason.  On board, crew was rude.  Once I ... read more

  • RUDE EMPLOYEE

    Jul 3, 2012 by
    Rated a Helpful Review
    Pros: fare, check in luggage free
    Cons: seating space, attendant attitude, drink and snack

    Summary: I have not flown for a long time especially not via Southwest Airline.  I flew from San Antonio to San Diego, flight #2523 on 6/29/12.  I was not familiar with their boarding system.  I did not know what the number pole at the boarding ... read more

  • Southwest Airlines It was a Bargain, but

    Jun 1, 2012 by
    Rated a Very Helpful Review
    Pros: Cheaper fares than most and many destinations
    Cons: Late night arrivals
    "Person of Size" flagging

    Summary: The last time I flew Southwest Airlines, it was to attend a Yiddish Conference in La Jolla, California (it’s actually part of San Diego). That was 2008, and we lived in Sacramento, California back then. My trip from our home to the boarding ... read more

  • Connections and Layovers

    Feb 26, 2012 by
    Rated a Very Helpful Review
    Pros: No baggage fee, No isle, no window seat fees
    Cons: Lots of layovers, No assigned seats

    Summary: Southwest airlines is a phenomenal airline if you are wanted to travel from hub to hub without any interuptions. Great service and wonderful staff that really want you to feel comfortable. However, if you want to fly from a Southwest airlines hub to ... read more

  • 1st Southwest Experience - A Good One

    Nov 18, 2011 by
    Rated a Very Helpful Review
    Pros: Decent service.  Decent on-time record. Boeing 737s everywhere.
    Cons: No frills.  No assigned seating.

    Summary: I don't travel enough to have a "favorite" airline. And, since Charleston, SC (CHS) only offers a few carrier choices anyway, I ended up choosing Southwest for my recent trip to Las Vegas (LAS).  PROS: The website was simple and easy to ... read more

  • Southwest Airlines

    Nov 2, 2011 by
    Rated a Helpful Review
    Pros: Fantastic service and affordable prices.
    Cons: I can't think of a bad thing to say.

    Summary: To start off southwest offers the easiest and fastest service of an airline. The workers are probably the friendliest people I've seen on an airline. The also have fun with their job, so that makes the whole flight a joy. I asked for a drink when I was ... read more

  • Easiest and least expensive in a pinch!

    Oct 7, 2011 by
    Rated a Helpful Review
    Pros: Ease of booking!Cheapest way to fly on short notice! NO baggage fees!!!!
    Cons: Limited refreshments. Not crazy about the "no assigned seating" policy.

    Summary: When my mother-in-law passed away we needed to fly from CA to OH on short notice. Needless to say the flights were going to be very expensive (even those who offer "bereavement fares"). I discovered that "bereavement fares" are not really cheaper and a ... read more

  • Southwest has its ups and downs!

    Oct 7, 2011 by
    Rated a Very Helpful Review
    Pros: Great customer service, you can find cheap flights!
    Cons: First come first serve seating! Terrible!

    Summary: Southwest airlines definitely has their ups and downs. Lets start with the ups... they are cheaper than some airlines. Whenever I fly to the West Coast I always end up flying Southwest. You get 2 bags to fly free... when most airlines will charge ... read more

  • Southwest staff HUMILIATED us

    Jun 13, 2011 by
    Rated a Very Helpful Review
    Pros: none, worst flight I've ever been on
    Cons: Carla the flight attendant and the supervisor in charge...horrible people to humiliate someone that way.

    Summary: On the way back from Vegas to San Diego on flight #1799 June 12th, Carla the flight attendant had a problem with my girlfriend's cover-up or wrap she was wearing....we had rushed to make our flight straight from the Mirage pool.  She brought a ... read more

  • Made flying with a disabled child a breeze!

    Jun 1, 2011 by
    Rated a Helpful Review
    Pros: extremely helpful and understanding staff, policies flexible to accomodate special needs travel
    Cons: crew at check in were a bit confused about policy

    Summary: As a parent of a child with a disability, we find the level of customer service is often put to the test as we try to find ways to make things others take for granted possible for our family.  Air travel is one of those things that can go smoothly ... read more

  • Great, Fun loving Airlines

    May 25, 2011 by
    Rated a Helpful Review
    Pros: Cheap, Fun, Get to choose your own seats, Free checked bags.
    Cons: No first class, Don't go out of the country.

    Summary: From the moment you arrive at the Southwest kiosk of your airport, you are sure to have a good experience. Although lines may be long, as with all airlines, the employees are very helpful and will do whatever they can for you. Even when customers are ... read more

  • No Extra Fees!

    Mar 18, 2011 by
    Rated a Helpful Review
    Pros: No baggage fees
    No pillow fees
    No seat fees
    no extra fees
    Cons: Flights don't go to every city
    Need to print boaring pass 24hrs in advance

    Summary: The best reason why I like to Fly with Southwest Airlines is that of course there is no fee to take your bags and you can even have 2 bags unless they weigh more then 50lbs! Yes! My choise of airlines is Southwest Airlines always whenever possible. So ... read more

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