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Rated a Somewhat Helpful Review by the Epinions community
Jun 1, 2012
Pros: Avoid low class people throughout the flight. Highest treatment with clear seaparation from lower class.
Cons: Having lower-class people get in your way while you're tyring to board.
Summary: Passengars are requested on board first to find their suite, get situated, and relax. Quick to serve champaigne, warm nuts, or any other snack or drink of you leisure. Very easy seating without interruption from lower class. There is ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 28, 2010
Pros: Mileage plus, great food, pleasant staff
Cons: Cramped seats, but it’s too common in all airlines
Summary: It is not always possible to judge an airline by traveling in it for two or three times. But with United Airlines I am capable of evaluating it from top to bottom since I have flown exclusively with the airline for more than seven years. I usually travel ... read more
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Rated a Helpful Review by the Epinions community
Jul 5, 2008
Pros: Customer service this year has been exceptional; good routes; mostly competitive prices
Cons: Economy class wine isn't very good; phone help with poor English speaking agents is annoying
Summary: My husband and I received GREAT service from United Airlines in 2008 (and in prior years). I have been a 1K for several years and he has been a Premier Exec so perhaps that helps. We try to fly United whenever possible even if it adds time or $$ to our ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 17, 2007
Pros: Gate agent in St. Louis and Chicago
Cons: United hub being in Chicago
Summary: We flew from St. Louis to London Heathrow via Chicago (ORD)in late June. We had purchased Economy Plus seating Unfortunately the weather did not cooperate and the flight from St. Louis to Chicago was over 4 hours late. Thus we missed our connecting ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 7, 2005
Pros: Lie flat seats, exceptional service and meals, lounges
Cons: Pricey
Summary: United Airlines Premium Service First Class LAX-JFK and JFK-LAX (New York Kennedy and Los Angeles) in September, 2005 United Airlines is by far my favorite airline to fly. In my opinion, they provide premium passengers (business & first) with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 18, 2005
Pros: Great trans-Pacific service
Cons: Domestic routes often overpriced
Summary: Several months ago I flew United round-trip between Orlando, FL and Okinawa, Japan, and couldn't believe that this was the same United that used to give me coniption fits in the past. The Ted flight from Orlando to Chicago was unremarkable, but not ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 4, 2005
Pros: On time. Serve most major destinations. Great pricing. Comfy seats.
Cons: none really
Summary: A friend and I decided we wanted to go to Chicago for a weekend just to see another part of the world. After much searching, and after we had heard that O'Hare airport is usually a mess and to use Midway instead, United Airlines fit the bill. At 150 ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 29, 2005
Pros: Attentive service from all United Airlines personnel; food was actually good. New movies.
Cons: Seating was a bit tight, but isn't it always?
Summary: United Airlines is still a terrific airline in my book. As you may have heard, United Airlines is struggling to keep its head above water, so to speak. That's probably a poor choice of words, but we recently flew to from Los Angeles International ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 5, 2005
Pros: Comfy seat, lots of attention, endless champagne and ice-cream all the way
Cons: First class lounge not stylish enough
Summary: First impressions: I checked in at Heathrow about two hours before departure and found that there were only two people ahead of me at the first class desk. Check-in was quick and I was directed to the United first class lounge to wait for boarding. ... read more
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Rated a Helpful Review by the Epinions community
Nov 7, 2004
Pros: space, food, individual movie screens
Cons: None
Summary: Good service, efficient flying and excellent passenger space. I found the whole experience to be pleasant, particularly after hearing bad reviews about United. I flew from JFK to Heathrow, the two busiest airports in the world. The check in lady at ... read more
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Rated a Helpful Review by the Epinions community
Oct 21, 2004
Pros: Courteous, friendly, informative, and on time.
Cons: None
Summary: I recently traveled to Georgia from Southern California. We booked a flight through Price Line and ended up with United Airlines. This would be my first flight since flying before 9/11. We had never flown on United and we were somewhat nervous. Our ... read more
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Rated a Helpful Review by the Epinions community
Jul 18, 2004
Pros: Great seats, food and service in first class
Cons: None
Summary: Contrary to other reviews, I really enjoyed my recent first class flights between JFK and LAX. The west bound flight was on time, the ground staff and flight attendants were pleasant, the food (breakfast and snack) was hot and tasty, and the seats ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 5, 2004
Pros: friendly flight crew, Airbus A320, in-flight entertainment, easy check-in
Cons: some of the jets in the fleet are older
Summary: This was my first experience with United Airlines, though I'm not quite sure exactly why. I've been a passenger on Northwest Airlines for close to ten years now and decided that I needed a change in air travel for once. Northwest has now lost my business ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 26, 2004
Pros: Legroom (if you can get it), generally on-time, mostly nice planes, good audio
Cons: Legroom (if you didn't get it), use of tiny commuter jets, obvious class differences
Summary: I've been flying United as my airline of choice since the early 90s, and while I've looked far and wide for other, better airlines, I consistently choose United when the fares are within $50 (or even $100) of each other. Here's why. LEGROOM ... read more
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Rated a Helpful Review by the Epinions community
Aug 8, 2003
Pros: The crew, the food, listening to ATC transmissions
Cons: Nothing
Summary: I have over 200,000 miles logged on Delta, but had to fly United this summer to Hawaii from Los Ange ... read more
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Rated a Helpful Review by the Epinions community
Jul 23, 2003
Pros: On-time performance, nice fleets, in-flight entertainment, good routes, and Mileage Plus!
Cons: Food service is on the light side
Summary: I have flown with United since 2000 and my experiences with them have always exceeded my expectation ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 20, 2003
Pros: Most International Destinations, great service despite the troubled times #1 ontime
Cons: Sometimes inconsistent service practices, hubs are always packed
Summary: Think about the times that all the airlines are in right now in the US. Now think about all the wor ... read more
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Rated a Helpful Review by the Epinions community
Jan 2, 2003
Pros: Good prices due to banckrupcy. Will not go out of business for now.
Cons: Denver hub in winter.
Summary: Well I have decided to revamp my first class experiences on United and write about why you should still fly United.
Prices are low:
The SJ Mercury News Busniess section January 2nd 2003 says that airlines are slashing their prices. I ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 20, 2002
Pros: low price, no charge for standbys
Cons: small seats
Summary: I've flown a couple of times on United, mostly to and from Burbank and SFO. And I almost never go to their website to purchase directly. Go to priceline (yes, I'm pimpin' PL and not Hotwire, mind you - although Hotwire is a good 2nd option). You say what ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 20, 2002
Pros: Clean, good food, comfortable
Cons: We had non stop but had to make a stop.
Summary: I flew United for the first time last month. They were very nice. The plane was clean and comfortable. The food was just a snack but we got a really good sandwich. I have never had good food until now on any airline. We ask for a wing seat which we ... read more
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