United Airlines

734 ratings (702 Epinions reviews)
Epinions Product Rating: OK
5 stars
124
4 stars
152
3 stars
98
2 stars
108
1 star
219
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  • I will never again fly United!

    Jun 11, 2001 by
    Rated a Very Helpful Review
    Pros: reasonable rates
    Cons: death traps in the air!! Unfreindly service

    Summary: Once Upon a time there was a poor Navy Wife dying to visit her best friend in California. So she searched for reasonable rates with Airlines and found that United was the one she could afford...She reports to the airline as requested..an hour ... read more

  • Why Are You Making Me Feel Guilty For Paying Your Salary?

    Jun 10, 2001 by
    Rated a Very Helpful Review
    Pros: Good mileage plus program, cheap fares
    Cons: Bad customer service, delays, cramped seats and the list goes on...

    Summary: If ever an airline can make you feel guilty for buying a ticket, providing its revenues and paying its employees’ salaries, United is the one. I still have visions of the check-in assistant angrily explaining why she could not check my bag all the way ... read more

  • Ahhhhhhhhh

    Jun 6, 2001 by
    Rated a Very Helpful Review
    Pros: Efficient service, real ticketing system, economy plus
    Cons: It's a plane ride

    Summary: While on a business trip, I got stuck overnight in Detroit due to bad weather. The next day, the no-frills carrier I was on managed to get us to their hub in Chicago, but we missed our connecting flight, and their attempt to fix it was not acceptable in ... read more

  • They're OK

    May 30, 2001 by
    Rated a Helpful Review
    Pros: Pretty good international service; short check-in queues at Heathrow; good FF programme
    Cons: Domestic flights are a nightmare; economy seats are pretty cramped

    Summary: I fly United internationally a couple of times a year. They are, on average, pretty good, especially if you get decent seating, which you can do if you get to Premier status in Mileage Plus. Food is OK. Flight attendants are OK. I was ... read more

  • Is this plane going to crash?

    May 22, 2001 by
    Rated a Very Helpful Review
    Pros: Great service
    Cons: Small planes

    Summary: I usually don't get to fly a lot, but users of epinions may think I'm a regular airline traveler as this is my second straight epinion on an airline. This time I flew home (Eugene) for Easter Break. My college gave a few extra days off around the Easter ... read more

  • My first flight on United Airlines

    May 21, 2001 by
    Rated a Very Helpful Review
    Pros: We arrived safely and without incident, although delayed due to weather.
    Cons: We left approximately an hour late with few status updates. Not very friendly.

    Summary: Having flown dozens of times during my life I was surprised that I'd never flown United until last week. Small Memphis Operation United has a small operation out of Memphis, with only two or three agents checking people in. ... read more

  • Too Big for their britches.

    May 18, 2001 by
    Rated a Very Helpful Review
    Pros: Lots of flights
    Cons: Who knows if there will be a flight or seat by the time you leave.

    Summary: It seems as if the airline giant has become to big to control themselves. I think they forgot that there is a lot of money to make from the average family. They may do well with business travelers, I don't know. What I do know is that they are terrible ... read more

  • United We Stand, United We Fall.

    May 16, 2001 by
    Rated a Very Helpful Review
    Pros: frequent flights to Paris.
    Cons: a total crapshoot.

    Summary: I was quite nervous. After all, I was on my way to spend three months in France, staying with someone I had never before met in person. My mom was nearly certain I would end up dead. Plus, it was around 6am. I was less than pleased to be up at such ... read more

  • Flying the Disgusting and Cramped Skies

    May 14, 2001 by
    Rated a Very Helpful Review
    Pros: haven't crashed or gotten food poisoning (yet)
    Cons: cramped seats, dog food, no entertainment, old aircraft, few flight choices, smelly arcraft

    Summary: Until recently, United Airlines offered (relatively) edible gunk, average size seats, and a halfway decent entertainment selection. Now even that is taken away from us. When flying coach, you kinda get the feeling that you're packed somewhat tighter ... read more

  • Always keep a change of clothes with you

    May 1, 2001 by
    Rated a Very Helpful Review
    Pros: Nothing would make me choose this airline again
    Cons: Incompetent and rude

    Summary: We had our special family holiday of London-Hawaii-Denver ruined by United, through cancellation of our Hawaii-Denver return flight. We spent the entire time we had with my family in Denver shopping for replacement clothing, and trying to recover our ... read more

  • Not as Bad as People Say...

    May 1, 2001 by
    Rated a Helpful Review
    Pros: Free first class upgrades, service.
    Cons: Delays

    Summary: The whole United experience was great. I flew from IAD: Washington Dulles International to TPA: Tampa International. All of the employees were nice and the ones in first class brought drink after drink. Seats: I went on a very crowded Airbus ... read more

  • I enjoyed my travel with United Airlines.

    Apr 30, 2001 by
    Rated a Very Helpful Review
    Pros: Friendly people.
    Cons: Same with all airlines, the food could be better.

    Summary: I have flown with United Airlines many times and I really don't have any complaints. They have friendly and helpful service. When ever I have flown it was usually with a baby or two. I have flown by myself when my first child was a baby. And I have flown ... read more

  • Air travel ain't what it used to be... Some common sense advice.

    Apr 24, 2001 by
    Rated a Very Helpful Review
    Pros: Many destinations, good service.
    Cons: It can be expensive if you're a last-minute traveler.

    Summary: I travel very frequently on UAL. It's not very often that I receive poor service. More often than not, it's due to my mileage account that I receive perks and special attention. Because of the level of service that the full-service airlines provide, ... read more

  • A skosh more room in the seat

    Apr 18, 2001 by
    Rated a Very Helpful Review
    Pros: "Economy plus" is great!
    Cons: "Economy sucks"

    Summary: We happened to be booked on United Airlines the day a major storm hit Denver, our hub city, and the Boston airport was a mess, with hundreds of travelers having to be rescheduled since the Denver airport was closed. Our first impression was ... read more

  • I see bad airline!!

    Apr 17, 2001 by
    Rated a Helpful Review
    Pros: Price
    Cons: Everything Else

    Summary: I went from Los Angeles to Cedar Rapids via Denver. When My mom, dad, and me checked in they said that we couldn't board the plane because we did not get to the terminal at least 20 minutes before departure. My original route was Los Angeles-Chicago ... read more

  • Wonderful Transoceanic Journey

    Apr 16, 2001 by
    Rated a Helpful Review
    Pros: Flight Attendants, Flights EARLY (Better than On-Time), Red Carpet Room, Movie Choices
    Cons: None I can think of

    Summary: I just flew from New York to London and back on United. It was wonderful. I flew out on a very new Boeing 777 and returned on a 767 that was equipped in the same manner. The service was wonderful- they have the most pleasant and attentive flight ... read more

  • Good airline, but not sure if I want to fly it again.

    Apr 8, 2001 by
    Rated a Very Helpful Review
    Pros: Not sure.
    Cons: Unfriendly staff, broken equipment, bad food

    Summary: My United Airlines trip was from Denver to Sacramento. But my experience with the Airline started in Toronto where I was supposed to take and Air Canada flight to Denver. When I took my electronic ticket in Toronto, I explicitly asked the ... read more

  • Overall a very good airline

    Apr 5, 2001 by
    Rated a Very Helpful Review
    Pros: Great time table, Excellent connections with the Star Alliance, Fantastic for International travelers
    Cons: A bit pricey for Business "C" Class

    Summary: I'm a 100K flier (and have been for eight years now). Since I fly mostly international, I am flying exclusively on widebody (747, 767, 777, etc) aircraft, not the Shuttle-by-United or other smaller type aircraft. I think that while United is not ... read more

  • Many are united against UNITED AIRLINES

    Apr 4, 2001 by
    Rated a Very Helpful Review
    Pros: Got us there -- free extra seat one leg -- free movies
    Cons: food, seats close together

    Summary: I love to travel. When I married my husband the joke was that I only married him for airplane tickets. Usually our airline of choice is Delta; however, they don't fly everywhere we want to go. One area of the world Delta doesn't cover well is Asia. ... read more

  • I am still tired

    Mar 29, 2001 by
    Rated a Very Helpful Review
    Pros: The service was great on the plane.
    Cons: delays and messups with the tickets

    Summary: This past weekend my family and I took a flight to Arizona for 4 days. Everything started out great..We did great for our prices on our tickets (4 people under $1000 roundtrip) and the first half of our flight went well. Once we got off at the ... read more

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