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Rated a Somewhat Helpful Review by the Epinions community
Apr 18, 2008
Pros: p.s. flights; Economy Plus seating
Cons: worthless outsourced customer relations agents; no concept of proper customer service
Summary: While I generally like United and choose them over other domestic airlines in the US, my recent experience with their Low Fare "Guarantee" has really tarnished any goodwill they had built up previously. When I found a fare on Expedia which was $81 ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Apr 17, 2008
Pros: Sympathetic counter agent who was brave enough to speak up about United's staffing practice.
Cons: Being treated like a head of cattle.
Summary: Recently traveled from Dulles on United. Was first directed by United agent to incorrect check-in area. Found the correct area on my own, then stood in-line for 20 minutes for a check-in kiosk, only to have the screen tell me I couldn't check in ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 25, 2008
Pros: I have the option of never using them again
Cons: delayed flight schedule, attendants, cancellations and chatting pilots
Summary: Once you realize you’ve been screwed, it’s too late to do anything about it. You are stranded, at their mercy, wherever and whenever they want. All you can do is collectively sigh with your fellow companions and swear loud and long United ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 7, 2008
Pros: Pleasant customer service representatives.
Cons: No movies and the other complaints of every other airline.
Summary: Is there really such a thing as a good airline anymore? With the recent economic changes affecting perhaps the airline industry more drastically then several other industries, the sense of the airlines truly being a decent service sector seems to have ... read more
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Rated a Helpful Review by the Epinions community
Jan 30, 2008
Pros: Dependable air craft. They do fly boeing 777's
Cons: Poor Employee attitude. Scroungy Flight attendants. Logistics. Too penny consciencious.
Summary: Once one of the finest of all Airlines, United Airlines is now only slightly better than the no thrills airlines. Fuel costs have certainly made airlines more cost conciencious, but they are now simply ridiculous. I just came home from my first flight ... read more
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Rated a Helpful Review by the Epinions community
Jan 25, 2008
Pros: Economical, regular flights to many places, economy plus is relatively cheap to upgrade
Cons: Almost everything from Minneapolis routes through O'hare in Chicago, which can be a nightmare.
Summary: I spent most of my summer flying United Airlines, from Minneapolis to Philadelphia every single week for work. All in all, United Airlines is a decent airline. They maintain a certain level of consistency that makes air travel at least bearable. ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 14, 2008
Pros: Can't recall a single one.
Cons: Horrible, rude, offensive employees.
Horrible Customer Service
Summary: After my latest United Airlines experience I researched Dept. of Transportation statistics and discovered that UA has the most late flights, most satisfactorily resolved complaints about ticket agents, supervisors, Customer Service (lack thereof) and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 8, 2008
Pros: Nothing!
Cons: Charging extra for an unoccupied seat; being two hours late for not making a decision!!!!
Summary: I have traveled on many U.S. airlines, but this one flight made my decision never to fly with United again. Our trip was from Salt Lake City to Houston. We were all ready to takeoff when the loudspeaker came on saying there was a problem. We waited ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 3, 2008
Pros: They have so many flights available they're hard to boycott.
Cons: Non-service attitude, late flights, surly staff, arrogant flight attendants, "take-it-or-leave-it" attitude, dirty, uncomfortable, worn jets.
Summary: Just finished my fourth late United flight in eight days. EVERY United flight in my multi-city itinerary was late -- up to two and a half hours. Their counter employees are generally arrogant, surly, and indifferent. Their aircraft have rock-hard, ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Dec 17, 2007
Pros: Most flights are good, seats not too worn
Cons: Bad movie viewing, seats don't recline
Summary: I have flown on United on many different occasions. I liked them when traveling to New York, Florida, and Puerto Rico. On these trips I have not had any problems and so when told about our trip to London being on United I felt I could trust this trip. ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 19, 2007
Pros: What pros.
Cons: bad food bad service bad all the way around , Take your own food
Summary: Trip to china a nitemare. First 2 1/2 hr.s sitting on runway no aircon. Gave out only small cups up water. Once we got going .They served food which I think was food. I wouldn't give to my dog. It was nasty asia food and what I thought through the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Sep 17, 2007
Pros: Gate agent in St. Louis and Chicago
Cons: United hub being in Chicago
Summary: We flew from St. Louis to London Heathrow via Chicago (ORD)in late June. We had purchased Economy Plus seating Unfortunately the weather did not cooperate and the flight from St. Louis to Chicago was over 4 hours late. Thus we missed our connecting ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 18, 2007
Pros: I eventually got where I needed to go
Cons: Flights are often delayed or canceled
Few employees will help you
No concern for customer
Summary: In order to get from Laguardia to Detroit, I had to go through Dulles. The flight Laguardia to Dulles was fine, but in Dulles everything went wrong. The flight was at first delayed 10 minutes, then one hour, then two hours, and then canceled at about 11 ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 15, 2007
Pros: I arrived alive....
Cons: Almost everything.
Summary: In the middle of this experience, I was able to locate the contact number for Barbara Higgins, the head of Customer Experience at United. I left her a message on her voicemail and to my surprise, she actually called back with her email address. I ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 3, 2007
Pros: reasonable prices, serves many places
Cons: flying has become increasingly unpleasant, regardless of airline
Summary: Airline ratings have something of a U-distribution. Carriers that have been often reviewed on epinions seem to have a number of bitter complaints from those making one round-trip on an airline and a number of positive ones from pleased passengers on one ... read more
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Rated a Very Helpful Review by the Epinions community
Apr 11, 2007
Pros: Food was okay
Cons: Dirty plane, unfriendly crew, 3-hour delay, broken film system
Summary: Flight there: I flew from Washington DC, to St. Thomas in the Virgin Islands, with a stopover in Puerto Rico. I was not very impressed, to say the least. The trip started well. The flight was on time and we promptly boarded the airplane after checking ... read more
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Rated a Helpful Review by the Epinions community
Mar 25, 2007
Pros: Good Schedule, Price, Starbucks on plane. Friendly Flight Attendant, Ticket agents and Gate keepers.
Cons: I must stress HORRIBLE telephone customer service agents from both India and their American office.
Summary: I took United airlines from St. Paul Minneapolis to Denver Colorado. Firstly the customer service at the airport was awesome. They treated me with a smile and were very friendly. They even showed me through the Automatic check in system that I never ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 18, 2007
Pros: Economy plus seating (if you are eligible), Mileage Plus program
Cons: Regular coach seating is poor, rarely on time
Summary: In general, your experience on United Airlines largely depends on your status as a frequent flier. Those flying frequently and reaching "Premier" status in their Mileage Plus frequent flier program will have a much more positive experience than ... read more
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Rated a Helpful Review by the Epinions community
Feb 20, 2007
Pros: Convenient online check in, everything on time, decent food options, good inflight service.
Cons: Aircraft interior old/shabby, $5 for beer/wine, inflight video equipment poor on 757.
Summary: Flew UA round-trip Boston to Denver for a ski vacation. Returned during the beginning of the infamous Valentines Day ice storm. My recent domestic flight experiences (AirTran, Jet Blue, American, Delta) had been pretty terrible, so I expected the ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Feb 15, 2007
Pros: Free, positive, advertising for American Airlines One World, Delta SkyMiles, Southwest, JetBlue, and other airlines.
Cons: Senior management arrogance that could care less about passenger satisfaction and loyalty.
Summary: Unlike American and Delta, United has implemented a cost savings measure that is the definition of pennywise, pound foolishnes and patronizing arrogance by senior management. To save money, United now has a staff of inexperienced, poorly trained, and ... read more
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