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Rated a Helpful Review by the Epinions community
Apr 1, 2006
Pros: None
Cons: Extremely unhelpful
Summary: My brother and I flew United from St. Louis to Chicago on March 24. The flight is very short, and we were on a small, rather cramped plane with beverage service only. Our real problems with United began when we were supposed to fly from Chicago to St. ... read more
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Rated a Very Helpful Review by the Epinions community
Feb 23, 2006
Pros: Customer focused business model
Cons: Surly hub employees.
Summary: This review is based on about five years of constant travel, both business and leisure, on United Airlines (UAL). What makes this review different then the 100’s of others? It looks at UAL from a broad perspective and I’m going to try and ... read more
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Rated a Helpful Review by the Epinions community
Feb 15, 2006
Pros: Wasn't a bad airline
Cons: Delayed us by 7 hours
Summary: I flew United last year with my family, as we wanted to get to San Francisco for my Dad's conference. Our airline of choice generally is US Airways, but US Airways presence in the west was basically non-existent (This is before the merger with America ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 27, 2006
Pros: None at all. Not flying again with them, for sure.
Cons: Extremely poor service, arrogant people and liars at United airlines/Express. No Call back.
Summary: My parents boarded the United Express 7266 plane on 01/25/2006. It was connecting flight for AIR INDIA international flight upto Delhi, INDIA. We spent $3000/- in total from Nashville to Delhi, INDIA. We got the worst experience of our life with United ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 25, 2006
Pros: Phone customer service, JFK/on-time flights, in-flight entertainment options
Cons: Attitudinal gate and flight attendants and terrible in-flight food
Summary: United Airlines: Economy Plus seating NY, JFK Airport and CA, SFO Airport On a recent trip to San Francisco, I flew with United Airlines. I’d remembered a few trips in the past when I’d taken some of their flights and decided to ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 18, 2006
Pros: Smooth flights, friendly stewarts, timely departures.
Cons: Customer service, customer relations & refunds.
Summary: My father worked for United until last year. This is important because I have had experience with them for 30 years. United in its hayday was a very nice company. The terminals and airplanes were very clean. The employees were friendly. Unforunately, ... read more
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Rated a Very Helpful Review by the Epinions community
Jan 7, 2006
Pros: On-time departure/arrival, convenient locations
Cons: Service, unpleasant employees, cramped economy seats
Summary: I flew United Airlines during my most recent travels between San Francisco and Hong Kong. Here’s what happened … Check-in at SFO I made sure to arrive two hours before my flight to Hong Kong to allow for ample time for check-in and ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jan 2, 2006
Pros: We got there and back; United always takes care of the essentials
Cons: seats horrible; food mixed; unhappy cabin crew
Summary: Trip to Thailand in 2004: Cabin crew upset about personnel and benefit programs at UAL. Some chatting on when, how to jump. UA's Business Class seats are a kind of cruel joke. Who designed and bought the Business class seats for UA? Do they ... read more
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Rated a Helpful Review by the Epinions community
Oct 25, 2005
Pros: NONE
Cons: Everything about this company.
Summary: This is a copy of the letter I have sent to United, by both snail mail and email, I am livid about how I have been treated by United Airlines. Glenn Tilton United Airlines CEO P.O.Box 66100 Chicago IL 60666 Dear Sir, I doubt very much this ... read more
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Rated a Helpful Review by the Epinions community
Oct 6, 2005
Pros: Cashing in frequent flier miles is easy
Cons: There is a clear decline in service -- especially cancelled flights and broken planes.
Summary: I've been flying United for years now. (I used to live in San Francisco, then Hawaii, then Denver -- all United hubs.) So, needless to say, I've accrued quite a few United miles, including several international flights. Back in the late-80s and ... read more
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Rated a Very Helpful Review by the Epinions community
Sep 7, 2005
Pros: Lie flat seats, exceptional service and meals, lounges
Cons: Pricey
Summary: United Airlines Premium Service First Class LAX-JFK and JFK-LAX (New York Kennedy and Los Angeles) in September, 2005 United Airlines is by far my favorite airline to fly. In my opinion, they provide premium passengers (business & first) with ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 26, 2005
Pros: Good food, soft landing
Cons: The worst after-sale service I have ever seen.
Summary: Hi, I won't recommend anyone buying open ticket with united. I am loyalty customer for united, but now I change my mind. I booked the international open ticket from bkk to sjc and would like to book the ticket back on this December from 26 and so on. ... read more
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Rated a Helpful Review by the Epinions community
Aug 17, 2005
Pros: Can use mileage
Cons: Horrible customer service. They may as well scrap it because they don't really help.
Summary: I haven't flied United for years due to the horrible service. But I do have many mileages left and I decided to finish them up. So I went on their website, united.com, to book a ticket. First, This is a horrible website. First, it took me a while to ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 4, 2005
Pros: NONE!
Cons: no customer service, unhelpful, expensive for what you get, not worth it!
Summary: My husband and I have vowed NEVER to use United Airlines again after our honeymoon fiasco at the San Francisco Airport. Not only did no United employees offer to help us with our E tickets on their own accord(it was early in the morning and neither one ... read more
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Rated a Helpful Review by the Epinions community
Jul 23, 2005
Pros: We DID NOT crash!
Cons: rude, ignorant, uncaring United personnel
Summary: If you're looking for a quick review, please SKIP this one because I'm going to give you the ENTIRE story.</p> Flight 1538 McCarran (Las Vegas, NV)- O'Hare (Chicago, Ill) on Thursday, July 21, 2005 Flight 766 O'Hare (Chicago, ILL) ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 18, 2005
Pros: Great trans-Pacific service
Cons: Domestic routes often overpriced
Summary: Several months ago I flew United round-trip between Orlando, FL and Okinawa, Japan, and couldn't believe that this was the same United that used to give me coniption fits in the past. The Ted flight from Orlando to Chicago was unremarkable, but not ... read more
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Rated a Helpful Review by the Epinions community
Jul 7, 2005
Pros: Flight attendants are ok
Cons: Everything else
Summary: I don't even know where to begin with all the miserable experiences I've had with this airline. I'm only listing 2 personal experiences here. But I have a few more which I'll just leave out. 1) First and foremost, they have horrible customer ... read more
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Rated a Very Helpful Review by the Epinions community
Jul 4, 2005
Pros: On time. Serve most major destinations. Great pricing. Comfy seats.
Cons: none really
Summary: A friend and I decided we wanted to go to Chicago for a weekend just to see another part of the world. After much searching, and after we had heard that O'Hare airport is usually a mess and to use Midway instead, United Airlines fit the bill. At 150 ... read more
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Rated a Helpful Review by the Epinions community
Jun 30, 2005
Pros: absolutely none
Cons: customer service, being randomly bumped, not being able to get advance boarding pass...
Summary: ...they deserved to lose their pension. This is absolutely the worst airline. Well, this one and US Airways (United and US Airways are somehow partnered up, and everyone loses under the deal, especially the customers). This morning we were booked ... read more
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Rated a Very Helpful Review by the Epinions community
Jun 29, 2005
Pros: Attentive service from all United Airlines personnel; food was actually good. New movies.
Cons: Seating was a bit tight, but isn't it always?
Summary: United Airlines is still a terrific airline in my book. As you may have heard, United Airlines is struggling to keep its head above water, so to speak. That's probably a poor choice of words, but we recently flew to from Los Angeles International ... read more
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