Highest Rated Review by the Community
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Rated a Very Helpful Review by the Epinions community Jun 29, 2005
Pros: Attentive service from all United Airlines personnel; food was actually good. New movies.
Cons: Seating was a bit tight, but isn't it always?
Summary: United Airlines is still a terrific airline in my book. As you may have heard, United Airlines is struggling to keep its head above water, so to speak. That's probably a poor choice of words, but we recently flew to from Los Angeles International ... read more
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Not Yet Rated by the Epinions community
Apr 22, 2013
Pros: The ticketing agents were actually pleasant.
Cons: The gate agent rude and belligerent.
Summary: This is the letter of complaint I wrote to United's feedback site:I never had most horrific experience at an airport ever. First, I had opted for a Premier Access mobile phone boarding pass. Unfortunately, I had dropped my phone and cracked the ... read more
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Rated a Very Helpful Review by the Epinions community
Mar 11, 2013
Pros: Up to date airplanes
Good legroom
Real people
Cons: they keep messing up my baggage
Summary: For the past 10 years, United has been on my list of airlines to ‘avoid at all cost’ due to previous experiences with lackluster service and under-staffed check-in counters. The proverbial last drop was when United lost our luggage on an ... read more
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Not Yet Rated by the Epinions community
Jan 8, 2013
Pros: just air travel i believe
Cons: none so far
Summary: I would like to give 1 star . if travelling overseas via United I travelled from Charlotte to India 2 connections First Flight (United airways domestic operated by Mesa airways) Charlotte to Washington Dulles airport (short flight) From Washington ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Oct 9, 2012
Pros: I enjoyed the food, very good for airline food
Cons: I feel like the flight attendants did not care for us back in economy.
Summary: I found this airline to be quite a hassle overall, The first time I tried to travel with them I gained nothing but Chicago O'hare people snobbing at me about my not transferring to Chicago from Michigan and then flying to Amsterdam. I am sorry I did not ... read more
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Not Yet Rated by the Epinions community
Sep 29, 2012
Pros: DirectTV on newer planes
Cons: Constant and consistant delays, incompetent, treats customers badly
Summary: In all my years of traveling by air (50+ times) I've certainly had some bad experiences, but not as consistently bad as my recent United trip. There wasn't a single leg that something didn't go wrong. So let's start at the beginning shall we? ... read more
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Not Yet Rated by the Epinions community
Jul 31, 2012
Pros: They give you full cans of soda.
Cons: Lack of customer service
Not aware of their own products
Don't provide answers
Summary: Traveling United Airlines was a NIGHTMARE. My husband and I were scheduled to leave for our honeymoon in Vancouver, BC on July 1, 2012 at 5:53am. Our first flight was canceled and we were automatically scheduled for a later flight with a layover in ... read more
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Not Yet Rated by the Epinions community
Jun 22, 2012
Pros: NO PROS
Cons: insincere compensations
Boxlunch in 1st class
duck tape used to seal air leak with door
Summary: Again we gave you another try and you disappoint. We purchased 2 int'l tickets from Denver to Amsterdam. Flight confirmation lists seats as exit row seats on a 767-300 in economy plus 22C and D (one passenger is a premier members). At airport, boarding ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 12, 2012
Pros: There were a handful of symptathetic staff...
Cons: Nobody has the "authority" to do anything there....
Summary: When we went to Germany, our flight out of Moline was delayed 2 hours, which would cause us to miss the connection in Chicago to Frankfurt. So, they recommended we drive up and make our connection and we did. Meanwhile, they did not document that we did ... read more
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Not Yet Rated by the Epinions community
Jun 5, 2012
Pros: Delayed my trip to D.C last time, now lost my baggage.
Cons: No good experience with UA so far.
Summary: It is 3 weeks since our baggage's missing. United Airline in IAH charged us $70 for this baggage as their policy for the 2nd check in baggage even though Asiana, the airline we booked, allows each passenger to have 2 check - in baggages for FREE. When we ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jun 1, 2012
Pros: Avoid low class people throughout the flight. Highest treatment with clear seaparation from lower class.
Cons: Having lower-class people get in your way while you're tyring to board.
Summary: Passengars are requested on board first to find their suite, get situated, and relax. Quick to serve champaigne, warm nuts, or any other snack or drink of you leisure. Very easy seating without interruption from lower class. There is ... read more
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Rated a Somewhat Helpful Review by the Epinions community
May 22, 2012
Pros: luggage lost, rude customer service agents in person and on the phone.
Cons: got to destination safely, luggage was delivered directly to me.
Summary: Hi my name is Abbey I recently traveled internationally from Adelaide Australia to the Los Angeles USA on United Airlines. I have to say it was one of the WORST trips I've ever had. My trip included a domestic flight on another airline from ... read more
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Not Yet Rated by the Epinions community
May 17, 2012
Pros: no service, all agent can say is SORRY
Cons: member of star alliance
Summary: United website has not been working for years. Still now it is not working properly. I have searched for mileage award ticket Tokyo to Paris and was offered first class via Frankfurt with Lufthansa. When I choose to book it tells me to call ... read more
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Not Yet Rated by the Epinions community
May 13, 2012
Pros: In flight entertainment
Cons: Lost seats, uncomfortable, attitude, 4/5 flights late, glitchy entertainment
Summary: I'd like to take a moment to share my recent travel experiences with United, and to make it clear why I don't plan to travel United again in the future. We recently went to Europe - flying into Barcelona, travelling around a bit, and flying home from ... read more
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Not Yet Rated by the Epinions community
May 7, 2012
Pros: The actual flight(s) went smoothly and the pilots' communications was clear, professional and polite.
Cons: Awful customer service, rude and unprofessional flight attendants.
Summary: We used Continental to fly from Salt Lake City to Amsterdam, with a stop at Dulles (Washington DC). Our return flight was from Amsterdam to Chicago and then to Salt Lake City. Our first flight, from Salt Lake City to Dulles, was extremely ... read more
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Not Yet Rated by the Epinions community
Apr 26, 2012
Pros: NONE
Cons: price, policy, unwilling to help, rude.
Summary: I don't usually do this but I figured I would use social networking to my advantage. You can take it or leave it, just wanted to make you all aware. I will NEVER fly United Airlines again. Going to go to Yuma AZ with boyfriend to see my nephew graduate ... read more
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Rated a Helpful Review by the Epinions community
Apr 16, 2012
Pros: Safe, tolerable service, fairly comfortable
Cons: Checked bag fees, merger confusion, service incosistencies.
Summary: United has had many ups and downs over the course of its life. The most recent the merger with Continental. Many of the new policies are closer to PMCO (pre merger Continental). Economy Plus is a great option on some flights. The ... read more
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Not Yet Rated by the Epinions community
Apr 3, 2012
Pros: NONE
Cons: Long wait time on phone
No personal TV screens
Old, filthy planes
rude attendants
crooks
Summary: I have travelled all over the world and have NEVER experienced such horrific customer service as I have with United. We purchased economy plus tickets for a birthday celebration to Maui. On March 31 I logged online to check in, I was asked if I would ... read more
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Not Yet Rated by the Epinions community
Mar 30, 2012
Pros: none
Cons: everything about them. Read the review
Summary: Wow, I cant believe this airline. They are the worst airline out there and I would recommend to never fly with them. If I have money I would pay big money to shut this airline down. I purchased 2 tickets for my honeymoon from United 3 months in advance ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Mar 20, 2012
Pros: You don't need to stop in Denver or Chicaigo and change plains.
Cons: The plain is uncomfortably hot
Summary: Sauna in the sky. Has anyone else noticed now uncomfortably warm it is in coach class on united's triple class service from Lax to JFK? Just finished my second lax to JFK red eye in 3 weeks and emerged from the plain in NY completely ... read more
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Not Yet Rated by the Epinions community
Mar 13, 2012
Pros: none
Cons: avoid at every turn unless they are your only option.
Summary: We got booted off a flight from Denver to Wyoming- a secondary Skywest flight that was of course overbooked but everyone showed up- so somebody had to go. This was two days before- and you have to get the incredible import of what I am about to say as a ... read more
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