WestJet Airlines

61 ratings (55 Epinions reviews)
Epinions Product Rating: Very Good
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    Highest Rated Consumer Review by the Community


    Jun 29, 2003 by
    Rated a Very Helpful Review
    Pros: Great service, great attitude.
    Cons: Lack of a hot meal.

    Summary: “Ok everybody get ready for the toilet paper race!” Well I have to admit that’s the first time I ... read more

  • Easy Last Minute Getaway to Canada

    Jan 15, 2014 by
    Rated a Very Helpful Review
    Pros: An airline that truly cares and handles irregular operations and overbookings in an efficient manner.
    Cons: Doesn't fly everywhere.

    Summary: A couple of my Friends and I wanted to go to Vancouver and we found a good flight from SFO for $300 per person at the last minute.It was very simple to book the flight. After the flight was booked online I selected our seats and confirmed the ... read more

  • No longer flying with Westjet!

    Sep 1, 2011 by
    Not yet rated.
    Pros: None anymore.
    Cons: They don't care.

    Summary: I used to always fly with Westjet because they were the obvious choice - amazing service, friendly staff, cheap prices, extra bags were not charged. Now it seems to have gone completely downhill. The only thing they seem to care about is money. At one ... read more

  • Wost Customer Service I've ever Dealt With

    Aug 7, 2011 by
    Not yet rated.
    Pros: None
    Cons: Terrible Customer Service
    No Remorse
    False Advertising

    Summary: DO NOT FLY WESTJET!! I purchased DIRECT flights with them 6 months prior to my trip and then they go and change both flights of the return trip to connecting flights! False advertising. And when i called and explained that i booked direct with them for a ... read more

  • Never Again

    Mar 18, 2011 by
    Not yet rated.
    Pros: Cheap
    Cons: Poor communication

    Summary: Over the past 6 years I have flown almost exclusively with WestJet.  Their fares have always been very reasonable, they have never lost any luggage, and the staff have always been very friendly.  In March 2011, we purchased 2 direct flight ... read more

  • Westjet -- Pretty similar to Air Canada economy class

    Sep 20, 2010 by
    Rated a Very Helpful Review
    Pros: Pretty comparable in service to the "full service" equivalent
    Cons: Fewer in-flight entertainment options
    No Aeroplan miles

    Summary: My recent experience flying Westjet was the first time I had flown with them in over six years, and I was interested to see how they compared with Air Canada’s economy class service, which is my usual means of travelling within Canada.  When I ... read more

  • Don't trust Westjet airline's advertised international schedules

    Jul 13, 2010 by
    Not yet rated.
    Pros: Good service on domestic flights
    Cons: Expect international flights to be rescheduled.

    Summary: Don't trust Westjet's advertised international flight schedules.  Here's why:  We’re a retired couple who take three major vacations per year and always give priority to airlines that offer direct flights.   In June, we booked a ... read more

  • Westjet is Crashing, Fast. Used to always book them, but not anymore.

    Mar 11, 2010 by
    Not yet rated.
    Pros: Use to be very good
    Cons: Dont seem as they care anymore

    Summary: In the past I have had great service from Westjet, but in the past few years it has been going downhill, and worse in the last 5 months.Everytime I flew for business or flew with my family, we always tried to book Westjet as it was when Air ... read more

  • Finally, an Airline that Cares!

    Jun 9, 2009 by
    Rated a Helpful Review
    Pros: Customer service is fast, friendly, efficient and there is no waiting when I call!
    Cons: None!

    Summary: I've only flown a few times and recently flew twice with Westjet.  The other times, I flew with the competitors and I was not happy with the service I received.  The attendants were not friendly, the customer service was slow and on two ... read more

  • An Amazing Airline - Everything You Could Ask For & On Time To Boot!

    Aug 9, 2007 by
    Rated a Very Helpful Review
    Pros: Friendly and helpful staff, new planes, good customer service, direct flights.
    Cons: Number of cities served limited, no first class, website can be slow.

    Summary: Despite living in western New York, I opted to drive to Toronto to experience WestJet's direct service to Calgary this past July. I had all the usual choices of airlines departing from my own hometown - all with stopovers in all the cities you don't ... read more

  • Lost my luggage on one flight. Lost my girl on another!

    Mar 2, 2007 by
    Rated a Very Helpful Review
    Pros: seatback TV
    Cons: Delays, lost luggage, no problem solving abilities, no customer service staff.

    Summary: Westjets corny humour attempts are what they call customer service. When problems arise, Westjet has neither the staff or concern to handle the job. Several flights in the last year I've been on are delayed usually with long taxi at airports. The ... read more

  • Not Impressed.....

    Jul 13, 2006 by
    Rated a Helpful Review
    Pros: only pro I can think of is the webiste is easy to use...
    Cons: no services offered, friendlier more helpful customer service needed!

    Summary: I just got off the phone with Westjet "Super" Customer Service Reps (as they describe them on the website). I was trying to book a flight from Toronto to PEI. I found out through our conversation that they do not offer travel insurance, which I find ... read more


    Feb 18, 2006 by
    Rated a Very Helpful Review
    Pros: seatback tv, on time performance, 100% 737 service, new and clean aircraft
    Cons: abrasive flight attendants, schedules, beverage service, lack of professionalism

    Summary: WestJet is a media darling. No one hates them. I'll give credit to them that they've created competitive pressure on Air Canada to lower my fares, but now they're pretty much an oligopoly. $750 for Calgary to Toronto in March? Give me a break. WestJet ... read more

  • WestJet : better every time

    Dec 14, 2005 by
    Rated a Very Helpful Review
    Pros: Great seats, competitive pricing, friendly staff & TV on board!
    Cons: Meals are extra.

    Summary: I believe I've flown with Westjet between 10-15 times. The longest of which was from Vancouver to New York via Toronto. What I like : *Their plush leather seats. It's amazing how good seats can make a flight that much easier to bear. ... read more

  • Great... as long as everything goes smoothly.

    Aug 5, 2005 by
    Rated a Very Helpful Review
    Pros: Many Canadian destinations, friendly staff, good service (mostly)
    Cons: They don't keep accurate records of credit granted.

    Summary: I've flown with WestJet more than 20 times, and overall I am fairly impressed. The staff were always friendly, service was decent, prices aren't that bad, and there are lots of Canadian destinations, which I expect as a Canadian who travels around Canada ... read more

  • Good service - old and new planes

    May 20, 2005 by
    Rated a Very Helpful Review
    Pros: excellent service, cheerful and helpful staff, good prices
    Cons: 1 out of 2 chance of flying on an ancient and decrepit airplane.

    Summary: I recently flew Westjet from Edmonton to Vancouver return. Check-in service on both outbound and inbound flights was excellent, with friendly staff, prompt check-in, and both flights left on time. Outbound, I had the good fortune to fly on one of ... read more

  • The Great Canadian Airline

    Dec 12, 2004 by
    Rated a Very Helpful Review
    Pros: Clean and comfortable planes, LiveTV entertainment, Nice F/As, Punctual Dep/Arr and good service.
    Cons: You have to pay for a full meal (drinks/snacks are free).

    Summary: Westjet is an excellent airline for flights within Canada, to the US and on charters to sun destinations. They have a mixture of Boeing 737-200s and 737-700s. All planes are configured as Economy. The newer ones (-700s) have leather seats, a good amount ... read more

  • My AADS is cured!

    Jun 27, 2004 by
    Rated a Very Helpful Review
    Pros: Low fares, on time, great service. My scissors came too!
    Cons: None!

    Summary: I'm sure some of you by now have seen the Westjet commercials advertising a cure for AADS (Advanced Airline Dissatisfaction Syndrome) and mine has been cured, at least temporarily. My 910AM flight from St. Johns to Halifax was booked five months ... read more

  • westjet rocks

    Oct 26, 2003 by
    Rated a Helpful Review
    Pros: consistent friendly customer service great things to look forward to in the future
    Cons: i have nothin negative to say. westjet is a great airline

    Summary: i'm a frequent flyer with westjet airlines... i usually fly vancouver-calgary but recently just flew a long haul to toronto. i must say i'm very impressed with this airline. every time i fly with them i get the same consitent friendly customer service. ... read more

  • Do you see a difference?

    Oct 10, 2003 by
    Rated a Very Helpful Review
    Pros: Price
    Cons: Lack of any in-flight amenities whatsoever, yikes those washrooms!

    Summary: Where's the fun and frolick alluded to in other reviews and hyped on the Westjet website? With some anticipation of a "different" flying experience, I made a roundtrip flight from Vancouver to Toronto. The flight was uneventful and on-time and the fl ... read more

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