Highest Rated Review by the Community
-
Rated a Very Helpful Review by the Epinions community Jun 29, 2003
Pros: Great service, great attitude.
Cons: Lack of a hot meal.
Summary: “Ok everybody get ready for the toilet paper race!” Well I have to admit that’s the first time I ... read more
-
-
Not Yet Rated by the Epinions community
Sep 1, 2011
Pros: None anymore.
Cons: They don't care.
Summary: I used to always fly with Westjet because they were the obvious choice - amazing service, friendly staff, cheap prices, extra bags were not charged. Now it seems to have gone completely downhill. The only thing they seem to care about is money. At one ... read more
-
-
Not Yet Rated by the Epinions community
Aug 7, 2011
Pros: None
Cons: Terrible Customer Service
No Remorse
False Advertising
Summary: DO NOT FLY WESTJET!! I purchased DIRECT flights with them 6 months prior to my trip and then they go and change both flights of the return trip to connecting flights! False advertising. And when i called and explained that i booked direct with them for a ... read more
-
-
Not Yet Rated by the Epinions community
Mar 18, 2011
Pros: Cheap
Cons: Poor communication
Summary: Over the past 6 years I have flown almost exclusively with WestJet. Their fares have always been very reasonable, they have never lost any luggage, and the staff have always been very friendly. In March 2011, we purchased 2 direct flight ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Sep 20, 2010
Pros: Pretty comparable in service to the "full service" equivalent
Cons: Fewer in-flight entertainment options
No Aeroplan miles
Summary: My recent experience flying Westjet was the first time I had flown with them in over six years, and I was interested to see how they compared with Air Canada’s economy class service, which is my usual means of travelling within Canada. When I ... read more
-
-
Not Yet Rated by the Epinions community
Jul 13, 2010
Pros: Good service on domestic flights
Cons: Expect international flights to be rescheduled.
Summary: Don't trust Westjet's advertised international flight schedules. Here's why: We’re a retired couple who take three major vacations per year and always give priority to airlines that offer direct flights. In June, we booked a ... read more
-
-
Not Yet Rated by the Epinions community
Mar 11, 2010
Pros: Use to be very good
Cons: Dont seem as they care anymore
Summary: In the past I have had great service from Westjet, but in the past few years it has been going downhill, and worse in the last 5 months.Everytime I flew for business or flew with my family, we always tried to book Westjet as it was when Air ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jun 9, 2009
Pros: Customer service is fast, friendly, efficient and there is no waiting when I call!
Cons: None!
Summary: I've only flown a few times and recently flew twice with Westjet. The other times, I flew with the competitors and I was not happy with the service I received. The attendants were not friendly, the customer service was slow and on two ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Aug 9, 2007
Pros: Friendly and helpful staff, new planes, good customer service, direct flights.
Cons: Number of cities served limited, no first class, website can be slow.
Summary: Despite living in western New York, I opted to drive to Toronto to experience WestJet's direct service to Calgary this past July. I had all the usual choices of airlines departing from my own hometown - all with stopovers in all the cities you don't ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Mar 2, 2007
Pros: seatback TV
Cons: Delays, lost luggage, no problem solving abilities, no customer service staff.
Summary: Westjets corny humour attempts are what they call customer service. When problems arise, Westjet has neither the staff or concern to handle the job. Several flights in the last year I've been on are delayed usually with long taxi at airports. The ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Jul 13, 2006
Pros: only pro I can think of is the webiste is easy to use...
Cons: no services offered, friendlier more helpful customer service needed!
Summary: I just got off the phone with Westjet "Super" Customer Service Reps (as they describe them on the website). I was trying to book a flight from Toronto to PEI. I found out through our conversation that they do not offer travel insurance, which I find ... read more
-
-
Rated a Helpful Review by the Epinions community
Feb 18, 2006
Pros: seatback tv, on time performance, 100% 737 service, new and clean aircraft
Cons: abrasive flight attendants, schedules, beverage service, lack of professionalism
Summary: WestJet is a media darling. No one hates them. I'll give credit to them that they've created competitive pressure on Air Canada to lower my fares, but now they're pretty much an oligopoly. $750 for Calgary to Toronto in March? Give me a break. WestJet ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Dec 14, 2005
Pros: Great seats, competitive pricing, friendly staff & TV on board!
Cons: Meals are extra.
Summary: I believe I've flown with Westjet between 10-15 times. The longest of which was from Vancouver to New York via Toronto. What I like : *Their plush leather seats. It's amazing how good seats can make a flight that much easier to bear. ... read more
-
-
Rated a Helpful Review by the Epinions community
Aug 5, 2005
Pros: Many Canadian destinations, friendly staff, good service (mostly)
Cons: They don't keep accurate records of credit granted.
Summary: I've flown with WestJet more than 20 times, and overall I am fairly impressed. The staff were always friendly, service was decent, prices aren't that bad, and there are lots of Canadian destinations, which I expect as a Canadian who travels around Canada ... read more
-
-
Rated a Helpful Review by the Epinions community
May 20, 2005
Pros: excellent service, cheerful and helpful staff, good prices
Cons: 1 out of 2 chance of flying on an ancient and decrepit airplane.
Summary: I recently flew Westjet from Edmonton to Vancouver return. Check-in service on both outbound and inbound flights was excellent, with friendly staff, prompt check-in, and both flights left on time. Outbound, I had the good fortune to fly on one of ... read more
-
-
Rated a Helpful Review by the Epinions community
Dec 12, 2004
Pros: Clean and comfortable planes, LiveTV entertainment, Nice F/As, Punctual Dep/Arr and good service.
Cons: You have to pay for a full meal (drinks/snacks are free).
Summary: Westjet is an excellent airline for flights within Canada, to the US and on charters to sun destinations. They have a mixture of Boeing 737-200s and 737-700s. All planes are configured as Economy. The newer ones (-700s) have leather seats, a good amount ... read more
-
-
Rated a Very Helpful Review by the Epinions community
Jun 27, 2004
Pros: Low fares, on time, great service. My scissors came too!
Cons: None!
Summary: I'm sure some of you by now have seen the Westjet commercials advertising a cure for AADS (Advanced Airline Dissatisfaction Syndrome) and mine has been cured, at least temporarily. My 910AM flight from St. Johns to Halifax was booked five months ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Oct 26, 2003
Pros: consistent friendly customer service great things to look forward to in the future
Cons: i have nothin negative to say. westjet is a great airline
Summary: i'm a frequent flyer with westjet airlines... i usually fly vancouver-calgary but recently just flew a long haul to toronto. i must say i'm very impressed with this airline. every time i fly with them i get the same consitent friendly customer service. ... read more
-
-
Rated a Helpful Review by the Epinions community
Oct 10, 2003
Pros: Price
Cons: Lack of any in-flight amenities whatsoever, yikes those washrooms!
Summary: Where's the fun and frolick alluded to in other reviews and hyped on the Westjet website? With some anticipation of a "different" flying experience, I made a roundtrip flight from Vancouver to Toronto. The flight was uneventful and on-time and the fl ... read more
-
-
Rated a Somewhat Helpful Review by the Epinions community
Apr 15, 2003
Pros: awesome staff, caring, funny, just plain cool.
Cons: none at all.
Summary: I fly WestJet all the time between Edmonton and Vancouver. The service is great, the people are caring and funny. They look after your needs and are more than helpful. One of my flights one time back in 2001 had engine trouble so they decided after ... read more
-
|
|
