Celebrity Mercury

Pros: Service
Cons: Expense

From the moment you first come in contact with the staff of a Celebrity cruise ship, you know you're going to have a fabulous time.
My daughter and I went on a cruise to Alaska a year ago, and I can honestly say I've never experienced such a...

Pros: Good food, excellent service
Cons: Poorly maintained, severe engine vibration in aft cabins

The Mercury is old and poorly maintained. We had an aft cabin subject to severe vibration when entering/leaving port, including most of the panels in the cabin. At 5am this was not creating a relaxing cruise environment!! We also experienced nauseating smells through the air conditioning system at 2am on one night, balcony ceiling panels falling down, repeated failures of the toilet flushing system.
The plus side is the good quality of the food and excellent service by the restaurant staff.
If you have a cruise booked on Mercury in 2008/2009 I would advise you to investigate changing to another ship.

Pros:

None (other cruise lines are as good or better)

Cons: Suspect security, unfair customer service practices

After my cruise my credit card was charged an additional $177.00 because it was reported that 2 bathrobes, 2 umbrellas, a pair of binoculars, and a notepad was missing after I departed the ship.

It took seven calls to customer service to find out what the charges were for, my final bill when I left the ship did not include these items. My final discussion with the executive office of coporate customer service was unsatisfactory. I was told that the ship inventory showed those items missing and the charges would not be refunded. Jackie suggested I check my luggage, perhaps I took the items home.

I felt I was accused of stealing. I will never cruise Celebrity again. If my cabin isn't secure when I leave the ship, how secure is it when I an in it?