China Southern

Pros: You get to your destination...Business class is not much more expensive than coach,
Cons: Old planes, indifferent food, brisk service

We flew from Beijing to Guangzhou, China on China Southern Airlines. I will try to be charitable, as I realize that this is a state-run airline. I believe that the airline may be making genuine attempts to improve customer service, but our...

Pros: adequate transportation, good service, on time
Cons: food

China Southern Airlines: Adequate Transportation, Good Service, but Terrible Food. By James Zaworski I had the opportunity to fly from Shen Zhen city, in southern Guangdong Province (next to Hong Kong), to Beijing on December 26, 2004. I had ...

Pros: Mostly okay service, on-time and some English ability.
Cons: The food sucks and the movies were awful, be sure to pack your own food.

If you've read any of my other reviews about my trip to Beijing then you already know that it was paid for by my employer for a job well done. He booked it through a tour agency who arranged my flight, hotel, tour guide and driver. I was a tour of ONE. ...

Pros: - Inflight meals on short flight - Attentive and polite crews
Cons: - Disorganised boarding procedure

Guangzhou (CAN) to Shanghai Hongqiao (SHA) and return in mid-December. Check-in for both legs were done within a few minutes with minimal fuss. Passenger load was 100% both ways. Outgoing flight was on new 737-800. The aircraft was clean and well ...

Pros: Professional Crews Attentive Service New Airplanes Great Food
Cons: None!

Flying China Southern from LA to Guangzhou and back was a great experience. Not only was the service in premium economy much better than anything here in the States, but I took a good look at everything. I'm a retired U.S. Naval Flight Officer and ...

Pros: 1.Beautiful air-hostesses 2.smooth-ride
Cons: 2.Rude air-hostesses 2.Providing wrong food

I went on a group tour to China last year.I had the opportunity to take a flight on a China Southern plane.It was my first trip to China and I was quite excited about it.But my high spirits were dampened by the unprofessional behavior of an...

Pros: Clean and orderly
Cons: Will they go out of business?

I had the opportunity to try out China Southern service from Hong Kong to Guanzhou (a little over an hour), and I was extremely suprised to learn that I would be taking the trip in a 747. Of course this was also comforting because 747s are among the...

Pros: punctual
Cons: Did not enforce safety rules strictly

Flew coach class from Singapore to Beijing in Nov 2004.As our travel dates were public holidays in Singapore, most flights to virtually all destinations were full. Somehow 1 agent managed to get a package with China Southern Airlines to Beijing.Can't ...

Pros: Beautiful Flight Attendents
Cons: Bad inflight services

I made my flight from HK to Yantai, flight time was 3 hours and 20 mins. My flight was on time and flew over Santou, Fuzhou, Shanghai then into Qingdao.

The aircraft type was A320. Meal served on board but those inflight meals are taken in...

Pros: Nothing good.
Cons: Bad food, bad service, cancelled our flight for 24 hours!

They cancelled our flight back home from Guangzhou to Los Angeles because there weren't enough people in the plane! They placed us in a airport hotel. Next flight was 24 hour later. Not compensations were given. They charged us extra at the hotel with no meals.

If you are a foreigner, you do not want to fly this airline. Trust me!

Pros: New experience about another horrible information system and customer service
Cons: . Losing money
. Frustration
. Don't even get you to the destination (?!?)

At least any of you people left comments here got to fly with them! We booked a return international flight with them from HCMC to Guangzhou through online booking. The money came through but not our information. Obviously we didn't get any confirmation email. Trying to call around from their offices in Australia to the head office in Guangzhou but haven't seen anything less helpful than that. We then had to settle down with emailing them all the booking information we had. It was a long process and the last time they got back to us saying "We are very sorry to tell you ,we can not check your booking information as your provide." without a single attempt or effort to rectify the situation.

Looks like our first experience with China Southern Airlines is quite costly...