TAM

Pros: Got us there.
Cons: Reminded me why I joined the Army rather than the Royal Air Force.

Now I could be really dull and describe the TAM flight I caught between Asuncion and Buenos Aires. The flight was a good one, the plane clean and new. The service was fine and it was good value for money at around $130US but where would the fun be in ...

Pros: great service, meals on every flight, comfortable seating
Cons: always late, slow ticket counters

On a recent business trip, I had the opportunity to visit Brazil, which is a wonderful country filled with beautiful scenery. No, I don’t just mean the women! There are spectacular beaches, towering mountains, and lush vegetation that we do not see in...

Pros: Friendly service; Clean planes
Cons: Not enough international destinations

Anyone familiar with Brasilian travel are accustomed to flying with VARIG. It was once the dominating force of the Brasilian skies, holding the majority of flights within and out of Brasil. Presently, they are coming out bankruptcy and are in the ...

Pros: Cheaper than Varig Awesome Service
Cons: Small airline, limited destinations

Most people don't know about TAM. If you asked a person what airlines there are in Brazil, most can only answer Varig. I was one of them until two years ago when I went to Brazil. And I am glad that I did.

Airport

TAM desks are...

Pros: Lowest fare compared to US airlines, comfortable seats and small gift package.
Cons: Bad customer service

I went to Brazil in Sept 2008.  It was the first time we went to Brazil and what a great way to start the trip by taking TAM, Brazil's airline.  Our flights were from NY to Sao Paulo then Rio de Janiero to NY.  Notorious for ...

Pros: Punctual, comfortable, pleasant food/drink, good times, modern(ish) planes, good prices (Update New 777's came)
Cons: They credit miles to United very slowly (Update 777's have wrong seats in first)

Update:TAM have replaced the Airbus with Boeing 777 which measn quicker flight. Unfortuantely Boeing delivered them with Business Class seats in FIrst Class cabin, TAM say they will rpelace them but time period is uncertain and currently there is no ...

Pros: great customer service, new fleet, good food
Cons: small network, the old fokker 100's

This airline was founded by Mr. Rolim Amaro, who built it from a small local company to an excelent international airline.

Mr. Rolim was a pilot, a dreamer, an entrepeneur who was killed in an helicopter crash just few months ago. He was...

Pros: Great service, ultra-modern fleet, excellent comfort, good food.
Cons: Expensive, small network.

Air travel within Brazil always reminds me of horror stories of huge unjustified delays and rude treatment by arrogant flight attendants. Fortunately, TAM seems to be the exception in a market that still has a long way to go when it comes to customer...

Pros: Clean, accommodating staff, will put you up in a hotel if delayed.
Cons: DELAYS, no English/Domestic flights, food unhealthy, seats crammed, Arrival and Departure information poor.

First, we were 3 hrs late leaving JFK, no notification. Got to Sao Paulo late and missed our connection. We had to hang at the airport until the next flight at 5:50PM. Coming home was a little better. We were an hour late leaving Brasilia and they ...

Pros: Very attentive in flight crew. Great food
Cons: Need more English speaking agent at Sao Paulo.

Check-in: We arrived about 3 hours early at the in Miami airport. CS agent have check our passports to make sure our visas have been properly issued before boarding. I've asked them to put my American Advantage miles into this trip in the reservation. ...

Pros: Great service and decent food
Cons: Did not experience any problems

I flew TAM last year from Miami to Brazil and will again use them at Christmas to Argentina. The service is definitely a cut above the U.S. airlines and price is much better. I found the planes in better condition than the U.S. airlines. I do not fly...

Pros: Free alcohol on the plane.
Cons: Seriously understaffed. No hotel and no responsibility.

TAM was two hours late to Paris from from Rio due to a late start, where no information was given on the board and nobody came to explain. There was nobody to ask anywhere. The boarding desk simply stood empty for more than an hour after the plane ...

Pros: Best Airline I've Flown
Cons: None

I was booked on an American Airlines Aadvantage Awards Business Class ticket.

Outbound on TAM because it cost fewer miles. Wow, what service, they even put a seat liner in the bathroom between each passenger!! Food and service was very...

Pros: I reached
Cons: Lost baggage
Lost money US $ 600
Lost over 90 days of waiting patiently

I traveled on TAM airlines to Buenos Aires in end of May,2009. They could not deliver my bag for one full week. I was on business trip and had no other choice than to buy basic essential clothing and toiletries. I ended up spending US $600. The bag was ...

Pros: We flew TAM in the past with reasonably good service.
Cons: Flights cancelled or delayed, safety violations, luggage lost, rude staff.

Our family flew TAM to Brazil over the 2006/2007 Christmas/New Year season. It was a complete disaster. Our flights were badly delayed or missed, the TAM booths in Brazil were in complete disarray, nobody knew anything. We saw long lines (I mean really really long), lots of other folks lost their international connections, some with small children like us. The seat belt on my seat was broken, the overhead light also broken. In Brazil, our children were placed in the exit rows, against the law. We went along with it, because the alternative was not to travel and stay stuck where we were. The staff, with a few exceptions, was rude and inconsiderate. Part of our luggage was lost. TAM is under investigation by the Brazilian government for massive overbooking and other irregularities which caused major chaos among travellers.