Alamo

Pros: Sometimes they have good deals...
Cons: Most often they don't...

In a typical year, I'll do at least 20 car rentals. I've done 3 this year through Alamo, even though I most often rent from for business or for personal trips. Sometimes though, Alamo offers me the better deal or has the more convenient location. I've ...

Pros: New Cars,
Cons: Counter Employees have poor customer service skills, prices at times

Background: As a former car rental employee I was kind of hesitant to make use of Alamo Car Rental. They had a reputation for being extremely pushy with their coverage’s and trying every trick of the trade to get you into paying for an ...

Pros: Great price, quick and easy pick up.
Cons: Their shuttle bus is a distance. No one checks the car.

Once again we rented from Alamo and had a very good experience. The facility in Las Vegas has a store and a children's play area in it.

We recently rented a car from Alamo and had a very good experience with this car rental company. We...

Pros: Reserved online and it was ready when we got there
Cons: Had a glitch on the return

We used Alamo to rent our vehicle while in Florida. We made the reservations online and then picked up (and dropped off) the car at the Orlando Airport. PICKING UP THE CAR Alamo is located inside the Orlando Airport ...

Pros: Good rates, new cars with low mileage, no travel restrictions.
Cons: Higher fees if you're under 25, remember to refill the gas tank!

In the last two years we’ve rented cars four times—most recently last week to take a little trip to Las Vegas. We choose to rent cars to avoid wear and tear on our own aging cars, and because right now renting cars is cheaper than the gas it’s taking to ...

Pros: Inexpensive car rental
Cons: "Computer errors"

We were on the island of Maui. We wanted to explore the island, since we had two days in port. Our second day would involve a luau, so we took the opportunity to drive around this island for about 5 hours. We asked if they had a small car available ...

Pros: Competitive prices, streamlined car rental process, Quick Silver Program. new amenities and products
Cons: Long counter lines, high prices during peak vacation periods, off airport premises, additional driver fees

My husband & I have been renting cars from Alamo six or seven times a year for at least 20 years. We started using Alamo because of its competitive prices. We have never had a problem with this company that was not addressed by Alamo to our...

Pros: Fair pricing and ideal customer service.
Cons: None.

For a recent trip to Indianapolis we decided that a rental car was certainly going to be needed. When researching the various options available, the most reasonable on airport rental facility to select from appeared to be a rental agency with which we ...

Pros: Short wait and excellent car and service
Cons: Not located at the airport

When we traveled to Florida in November, we needed to rent a compact car for a week. Our travel agent, Liberty Travel, found us the best deal with Alamo. The cost was $126.27 for 6 days, plus $51.31 to fill the gas tank and Florida...

Pros: The last guy I talked to at the rental office.
Cons: Vehicle maintenance, availability & overall customer service

The Trip

My sister lives in Houston, TX and my Mom had planned on going out to see her for a week. I thought it would be a great surprise to be there when she arrived, as it was for my Moms birthday present to herself to take the...

Pros: You can choose your own vehicle.
Cons: Long lines (at least in Orlando) and they try to trick you into buying insurance.

I visit Orlando an average of twice a month, and I rent a car for each visit. Since these are quickie weekend trips, I typically throw myself onto the mercy of William Shatner and book my car through Priceline. Although I've gotten everything from ...

Pros: Efficient, good prices, decent cars
Cons: Hidden charges, poor customer service, not the best locations

I have only rented from Alamo twice but the experience was similar each time. I will describe my most recent encounter in detail.

I reserved a convertible car online through a third-party and was quoted an extremely good price for Alamo. I...

Pros: Easy Website Navigation and new pre-pay option.
Cons: Getting charged twice for your car.

My husband and I are frequent travelers, and in times when a car rental is necessary, our preferred choice is Alamo. Our trip last month to Venice Beach, Florida required a car rental. Pick up location "Southwest International Airport" Ft. Meyers, ...

Pros: Available in a lot of locations.
Cons: The clerk was extremely and unnecessarily rude. I will not use them again.

Without a doubt the worst customer service I've encountered in a long time was at the Alamo check-in on Maui last week.

My husband had managed to redeem points for several free rental days at Alamo. When I made the reservations for the Big...

Pros: Nice car, reasonable rates (if they don't slap on a triple-surcharge).
Cons: $60 surcharge for one-way rentals, Agents have poor communications and customer service skills.

I am a crewmember with JetBlue Airways (if you couldn't tell by the name). As an airline crewmember, my travel is always space-available. As such, sometimes it's just not possible to get a seat to my intended destination, forcing me to fly to ...