As with American airports and airlines, I don't think that there are car rental "services": the "average" is very low. Once upon a time, Avis claimed to "try harder," but that time is past. As Mrkstvns updated the old Avis advertising slogan : " ...
Pros: Vehicle selection. Quick transportation to/from airport. Professional staff. No surprise charges. Cons: Daily rental rate was a bit high.
I have long viewed rental car agencies with disdain. I have had advance reservations disappear, rental rates not honored, additional charges magically materialize, and have been read the riot act over my decision not to accept the additional ...
Pros: Fast checkin and return Cons: High prices, limited selection of cars
Do you remember when Avis used to run commercials saying "we're number two, so we try harder" The commercials made some sense. If you're not the market leader, but you want to be, then you better do whatever you can to give the people what the want. ...
Pros: A good selection of vehicles for all budgets. Global online, real-time reservations systems. Cons:
None. We were very happy with our little VW Chico!
In Cape Town, South Africa, most well-known car rental companies offer similar rates, similar cars, and there isn’t much product differentiation. Avis is a familiar name, but the decisive factor to use this company was the fact that customers ...
Pros: friendly employees, no extra charge for additional driver if spouse, nice vehicle Cons: none
Last week my family and I made a trip to South Carolina to see my stepson, Billy, graduate from the Marines boot camp. We were planning on leaving early Tuesday morning, but decided to get our rental car a day early so we could get it all packed up the ...
Pros: Preferred rental service makes renting way easier Cons: Poor maintenance on vehicles
For the past three years or so, I have been a pretty loyal National Car Rental fan. I love the ease of reserving cars on-line, their customer service has always been phenomenal and nothing beats the Emerald Aisle options. Recently I have rented ...
Pros: Car ran well. Employee on the phone very good. Returning staff efficient. Cons: Dirty car. Uncaring employees, who didn't listen, when picking up vehicle. No manual.
Update of October 26th, 2005. I wanted to put this at the top of the review because ciao.com and the Head of Customer Relations for Avis, U.K. have just made my day. I get very little time to go on Ciao.com, and didn't even know there were 2 ...
Pros: PT Cruiser was in excellent shape, comfortable, easy to drive and had no problems. Cons: Not much choice in vehicles.
It's been a while since I rented from Avis. When I did I was happy enough with their selection of cars, prices and service.They are usually out of the running in recent years because I find better deals with other car rental companies. This time, ...
Pros: Cheap rates available via Hotwire, cars tend to be newish and clean. Cons: So-so customer service, high rack rates.
When it comes to car rental, I believe that cheaper is almost always better. After all, it's only a weeklong (or less) commitment. Mr_chelledun and I have recently discovered that the cheapest possible option for car rental is to book through ...
Pros: Usually less expensive than other rental companies, and always on-site at the airport Cons: Can't guarantee a non-smoking car
I'm cheap. Sure, there are certain things I'm willing to spend money on - a wonderful meal, books, CDs, plants - but when I travel, I do so on the cheap. I'd rather spend less getting there so I can spend more being there.
Pros: quick, friendly check-in and return; inexpensive; decent car Cons: Fuel costs if you don't fill up yourself; taxes are killer
It's been a while since I've rented a car. Even my last few vacations have involved us driving or being luggage for relatives/friends to take around. So, I had to learn a little bit about them when I planned our recent trip to St. Augustine, FL. Here ...
Pros: price, service, size of cars Cons: I have to leave room in my suitcase for CD's
Unless I am with a client, in a class, or sleeping- I'm listening to music. I have a records, tapes, and MP3's, but mostly I have CD's. Most of the music that I usually want to listening to is on a CD.
Pros: Customer service!!!!! Cons: What's not to like? It's pricier than Enterprise, for me at least.
It’s been a long time since I’ve had to rent a car. In fact, the last time I rented a car was with one of the many breakdowns of my 1997 Ford Taurus. I got rid of that car a year or so ago, and haven’t needed a rental since.
Although it is not an everyday experience, renting a car is one of the most dreaded parts about going away on vacation. My prior experiences have been full of cars that smell like a truck stop ash tray, customer service representatives that are neither ...
Pros: Royal treatment for Preferred Renters (which is free now) Cons: Denver Airport location Customer Service
I have been an Avis car renter since my company switched from Hertz at the end of 1995. I was never a Hertz #1 Gold Club member, just the regular corporate renter. For the first 6 months of having to use Avis, I wasn't an...
Pros: Fair prices and good customer service Cons: Not consistently great customer service
As part of my preparation for this review, I reached far into the depths of my file cabinet and rifled through a seemingly endless stream of rental documents in an effort to establish exactly how many cars I’ve rented from Avis. Due in large part to my...
Pros: Good prices Cons: Some cars reeked of cigarettes
I have rented quite a few cars from Avis, both for business and for leisure.
Below are some tips on how to get the best service from them. Some time ago I checked prices around, comparing AIVS' with Rentacar, Hertz and the likes. They all...
Pros: In Orlando, super airport access. Cons: None, that I can think of.
Avis Rent-a-car? The next time I have the need to rent a vehicle, Avis will be on the top of my list. In my life, the occasion to rent a car is usually one car on business and one for pleasure. In this impressive case, Avis took a bad situation, which...
Pros: Super Fast Airport Service Cons: Frequent Flyer awards are limited
Imagine if all service companies were as excellent as Avis! Imagine if Avis diversified. Avis Airlines would run on schedule; Avis Dry Cleaners would pick up your clothes when you pull in the driveway; Avis Long Distance would have humans answering their...
Pros: clean car, great rate, convenient location, one way drop-off site available Cons: nothing found
We had been given the rare opportunity to spend a week in Cancun with relatives. What a treat! My sister-in-law offered the use of her time-sharing unit to us for one week FREE! All we had to do was pay for air fare, food any extras we desired to buy...
Pros: Pleasant agents, resolved the problems adequately and timely with prodding Cons: Tried to pull a bait&switch @ DIA: not for this NJ gal!
My husband received a discount package from his company that included a discount on Avis rentals. Since my company's discounts were not as affordable, we decided to give Avis a try this past month. We rented a Dodge Grand Caravan minivan from the ...
Pros: Handles all booking throughout the world--normal, one-way, off-airport. Cons: Minor glitches with details of confirmation and car location.
Avis met all my needs and expectations on a recent one-way rental in Italy. I rarely need to rent a car, especially when I travel outside the USA, but due to special circumstances, I needed to pick up a car at the main train station in Rome, Italy and ...
Pros: Generally a short line in Orlando and they aren't obnoxious about pushing insurance. Cons: Never found a major con yet.
When I quote out car rentals, Avis tend to be on the high end of the scale. But my husband and I travel to Orlando at least once or twice a month, so we tend to use Priceline a lot. When you let Bill Shatner do the work, Avis often comes up at a ...
Pros: Better than Hertz or Alamo Cons: Extra charges, no preferred programme if you prepay, after-rental Customer Service
Virtually all the car rental I've done has been in UK, arriving at London Heathrow or Gatwick, so my experience has been almost exclusively with the rental companies there. Typically I rent once or twice a month.
Pros: Very cheap, decent service, albeit slow. Cons: Slow service
I recently rented a car from Avis down in the Fort Myers, Florida area, and my experience was fairly good with Avis. I had booked the reservation on-line, which was a very good experience. I was optimistic everything would be as arranged once I got ...
Pros: They TRY harder; Quick Service; No Pressure Sales Cons: Some smaller locations hours vary widely
As a business traveler, one of the only things I don't like about my trips is the car rental agency. No matter how good the flight, how nice the hotel, it always seems that the car rental agency is the one place where all the good things about a trip...
Pros: Preferred Status is the Bomb!!!!! Cons: They prefer you call ahead but it's not a requirement
Go with Avis!!!!
Avis has a preferred member card that you can get. With this card, you get supreme customer service and no-hassel car rentals. I just recently joined this and have thoroughly gotten benefits from it.
Pros: Pleasant, professional service, providing comfortable, easy driving cars. Cons: I can't think of any offhand.
When I received my American Airlines ticket booklet for a recent trip to Chicago, I was surprised that it included a certificate for a rental car - one free weekend day from either Alamo, Avis or National. I asked my daughter, a travel agent, to check...
Pros: As an “Avis First” member, ease of rental. Cons: Vehicle Classifications
Background I have been a regular renter of vehicles for around fifteen years now, both in the U.S., and in Europe. Generally speaking, most of my rentals are business rentals, but some are for personal use. With the business rentals, most ...
Pros: Cheaper way to travel with a larger family. Cons: Renting from airport facilities is much more costly due to airport taxing.
With a family of 5 and living on a budget, we don't travel as often as we would like. We usually only get to take a trip once every 2 years or so. So, when we do plan one, it is a big deal and a lot of work. We try to squeeze in as many visits to as...
Pros: price, unlimited mileage, good customer service Cons: very unreliable vehicles during both rentals
Let me begin this review by saying that I don't use auto rental agencies often. When I do rent a car it's usually because I'm taking a trip and don't want to put all the miles on my own vehicle.
Pros: Great service, nice car, good rates Cons: Not located right at the airport
If you've already read this review of mine, please skip to the bottom, where I've added my latest experience!
We generally drive on most of our trips, so I have only a few experiences of car rentals. Last weekend, however, I flew to Detroit and...
Pros: Polite staff, competitive rates and cars Cons: FATAL flaw-- didn't honor a reservation
Planning a trip, I made a car reservation through Avis several weeks in advance. Via an agency car upgrade promotion and a coupon for a free day, I was pleased with the reasonable rate my reservation showed. As most travelers could appreciate, knowing...
We recently had an frustrating experience with Avis. Our big plan for the day was to visit Disney World. We needed transportation so we called Avis. They gladly sent a driver out to pick us up at our hotel. We were excited and in a hurry to get to...
Pros: very convenient, nice cars Cons: may not be cheapest
My experience with Avis has always been at an airport. Many a time I have arrived at the car rental counter at an airport with sketchy information from a travel agent, but Avis has always come through, finding and filling the reservation. Billing to a...
Pros: Great Service, Fast and Reliable Cons: Can't register for preferred service on line.
Avis makes it so easy and quick to get in a car and on your way it's almost a joy. This of course is only relative to my past experiences which might explain the joy part.
The rates are pretty good, you might be able to save a few dollars...
I've used Avis for renting a car on my past 2 vacations. Both times we flew into Tampa, Florida. The rental counter was extremely convenient to get to - right across from luggage pickup, and the customer service representatives were extremely friendly...
Pros: They do have excellent service, friendly employees Cons: As in life, be aware of scams
I can not tell you all how happy i was to find the opinions on auto rentals. Please sit back and enjoy this opinion as I share some secrets with you about the world of car rentals.
While in college I worked for Avis Car rental, as an...
Pros: Friendly service, good prices Cons: not much trunk space
Coming home from my Grandfather's funeral last year I had a 5 hour layover in Las Vegas. It was no problem since I was traveling with my mother who lives there. We decided to go back to my parents home for a while, but didn't have any way to get there...
Pros: Great on the front end Cons: Forget about them if you have a problem
3 days into arental at AVIS in London, UK I discovered our car had no fuel cap. To some this may seem trivial to me it was a safety and environmental hazard. The rest is just poor customer service on AVIS' part. I wasted a full day trying to exchange...
Pros: awesome cars, good service Cons: somewhat expensive
I have rented cars with Avis for the past 3 years, since I was 18 years old. Until I recently turned 21, they were the only company I could rent with because of my age. The company I work for (like many other corporations) has negotiated a special deal...
Pros: Quick to get you in your rental and prices are wonderful. Cons: Locations other then airports don't stay open very late in the evening. Most close at about 6pm.
Rental cars. Anyone who travels a lot has had to rent a car at some point. I myself have rented from several different companies and never truely been satisfied until I had my first encounter with Avis.
Pros: They usually have cars available Cons: They are rude and don't accept bank cards
Now, my husband and I rent cars A LOT. He uses a lot of rentals for work, we have used them numerously to travel and whenever we have had to have our family vehicle serviced. My husband rents sometimes as much as once a week! We have tried many of the...
I've rented cars from a number of agencies on my frequent trips to Florida. I have found that the best and quickest service is usually found at one of two agencies. Avis is one of them. (National is the other). Because Avis' rates beat Nationals' more...
Pros: Efficient and friendly help Cons: Airport surcharges
When traveling for business or pleasure, arriving in an unfamiliar destination and picking up a rental car can be a painful experience. Avis has done what they can to make the experience quick and easy.
Pros: Prompt return, honest employees Cons: reservation quote and coupon use inaccurate, airport agent having a bad day????
Over Thanksgiving we rented an Avis vehicle at the Tulsa, OK, airport. I reserved a mid-size vehicle in advance and used my company discount. When placing my reservation I was quoted me a fantastic price on a mid-size car that was 50% plus lower than...
Pros: selection, car quality, Avis Preferred service Cons: billing errors
Renting a car is almost never an enjoyable experience. However, with Avis, its about as good as you can get. They're slogan "We Try Harder" is probably true, but when you consider they're competition, trying harder means just trying a little...
Pros: Special Discount Rates Cons: Must Reserve Online
Here's a little known hint that may come in handy. You can find rates for the cars you like at companies like Avis, but you'll get a substantial break by using this handy little site -- BreezeNet.
Pros: not sure of any Cons: don't take check cards, only rent to 25yr +
I've never rented from Avis before. I really didn't get past the front counter. I was visiting Dallas for business a few months ago, and had a car wreck. Went I went to get a car, I first tried Avis, since my organization gets a discount through...
Pros: none, I'll never use avis again Cons: extremely untrustworthy... also unforgiving... the customer is always right doesn't apply here
Ok, where do I start? Avis will try to get every cent out of you they can, so pay attention. Unfortunately, I was too trusting and didn't pay close enough attention. When we picked up our car, they said the category of car I had made my reservation for ...
Pros: None Cons: Fraudulent charges Non-reachable customer service Malfunctioning car
Terrible experience with Avis Rental Cars (June 2009) * We arrived on June 12, 2009 at 7:30 am at the Starnberg, Germany, Avis branch to pick up the car we reserved online for a 7:30 am pick-up time. To our dismay, the car was not ...
Pros: Friendly service, excellent communication before and after the rental, upfront about charges Cons: Not many, cramped pound at Dublin, limited range of cars in Ireland
Hi folks, well as promised in my H
ertz
review a month or two back, I have finally got around to writing one of my recent Avis experience. And well, I am pleased to report that it went a lot better. So here goes. ...
My husband is in the military and tends to travel a lot. We are currently stationed on shore duty in a small town in Maryland. The nearest airport is two hours away and I refuse to make that trip with three kids just to say good-bye for a few weeks. ...
Pros: Used to be alright, but not anymore. Cons: Unjustifiable and unauthorized charges; no concern for customers; and makes airport security look efficient.
I have never written a review like this in my life, but I thought that people should know my disasterous experience with an overly-aggressive Avis. Prior to this experience, I regularly used Avis for business and personal travel. After this most recent ...
Pros: Very fast and friendly Cons: Internet prices for Avis are usually higher than others.
I was recently on vacation in Orlando, Florida. The resort we were staying at had a rental car company on site which I thought was very convenient. It was one that I had never heard of and I was a little nervous about their set-up. It was a small ...
I rented an Avis car at the Fairbanks airport in March of 2007. Since the temperature was -20, I only did a quick walk-around of the car as I checked for damage. Within a month after my rental, I received a notice from Avis indicating that I was being ...
Pros: price Cons: cars are defective and returned to service with known errors.
From what I have read here, I guess my incident with Avis is an anomaly. I was not willing to take another chance to find out and went back to another rental agency. The people at Avis seemed very pleasant at check-in. There was a large line and they c ...
Pros: Consistently: dependable, efficient & trouble-free, Cons: Often more expensive than Alamo, etc.
I travel relatively frequently (20~30 times / year) on business and usually have to rent a car. For many years, I would often search among the best deals, based on location and specials, and would use Dollar, Enterprise, National, Thrifty, Hertz to ...
Pros: The cars are beautiful. The cars are luxurious. Avis is expensive stuff. Cons: The rental cars are expensive. Read your contract and watch your stuff.
Avis generally does not rent the sportscar such as the Camaro, the Maserati, the Ferrari, or the Corvette, if you want to rent a sportscar from Avis, you may be out of luck.
However, the staff of Avis has a sporty attitude about customer...
Pros: No queuing, reasonable price, clean new car. Cons: Staff member in Pearson Airport not the most efficient of people.
We recently used Avis for a trip to Canada and the USA. The booking was made over the telephone with Avis UK without any trouble, for a reasonable price. I had recently applied for an Avis Express Preferred card to minimise any delays with collection. ...
Pros: A GREAT experience. Thanks Avis, I'll be back. Cons: Could not get a quote for a child seat on the Avis internet site.
I rented a midsize vehicle in Tampa with a return in Orlando, for one week, around the Easter holidays. I originally wanted to rent with a rental company that would get me a mix of a decent price and good treatment (given that I knew I would be ...
Pros: Good clean, well priced cars Cons: Check your bill thoroughly for additional charges
Requested a compact car, having booked the same from the UK, to collect from Detroit airport. Arrived after a long flight and totally missed the courtesy telephones behind a hoard of people who had just arrived on an internal flight. Consequently ...
Pros: lots of locations, unlimited mileage, price Cons: limited hours at some locations
On a recent trip to Europe I had to rent a car. I had never rented a car before outside of North America and really had no idea what to expect. I am happy to say that the entire experience was positive and I would not hesitate recommending AVIS to ...
Pros: None. Cons: Bad cars, bad service, high price.
Picture the scene: It is 11:00pm on a Sunday night at the Salt Lake City airport. I have just spent the last seven hours on the road, in airports and in a packed airplane and I have another hour drive remaining to get to my hotel. The airport is a zoo, ...
Pros: trained employees, LATCH system, ease of use Cons: not the best quality infant seats
We recently rented a car from AVIS at the Boston airport. We used Hotwire. We were traveling with our 8-month-old child and thought it would be easier to rent the car seat from the car rental so we would not have to lug it on the plane with us. I am...
We recently took 16 kids (an 11 year olds soccer team) to a major tournament in Australia, so booked two mini-buses and two trailers for the luggage; the reservation was done via a local travle agent and the pick-up on arrival at Sydney Airport. In total ...
Pros: They rent cars Cons: The poorest customer service.
They got the market cornered on the middle finger!
I booked a rental through Priceline with Avis. Th expected arrival and pick up time was to have been 11AM. As things went we arrived fully two hours early. The girl behind the counter tried to charge me an additional $85 for picking up the car two hours ...
Pros: Great Quality, Great Cars Cons: Sometimes they don't have the exact car you want.
I have rented from Avis rent a car for the last 12 years, and you really can't beat their quality. I believe they have a good selection of rental cars and have fair pricing. The trip I remember the most was when me and my family were staying in a hotel...
Pros: Reasonable place to rent Cons: Cheater, Liar and Promotion are bogus
HI All, Avis is definitely a great rental place. But don’t rent at AVIS because of Promotion. They are definitely cheating when it comes to promotion. I had rented three times last year and I was promised that I will get one rental free. I called ...
Pros: No surprises from Avis, Great Cars, and lowest prices. Cons: Don't know any!
Well, I just returned from another trip during which I used an Avis rental car and once again found my experience to be quite pleasant. The car that we were given was better than what we had paid for. The car was nearly new, with 235 miles on the ...
Pros: Good cars, excellent service Cons: PLATTSBURGH, NY LOCATION
I usually rent a car about once a month, sometimes for a day, week, or weekend. I usually use Avis as my rental agency primarily due to their excellent selection of vehicles, quality of their vehicles, and excellent customer service. I rent often from...
Pros: In our case, none to speak of Cons: *gave us a faulty car
*charged us extra for it!
We rented a car from Avis because its advertised price for a 1-day rental was the cheapest. We got there, had to wait in a long line, and were given the only car they had available--one which was just returned, so they didn't even have time to clean it. ...
Pros: Having a car for hiring, online customer services Cons: A lot of tragedy. Overcharge my credit card, old car, fuel not topped up, etc...
I recently travelled to Australia in Nov'07. As an AVIS preferred member in the US, I decided to hire AVIS in Australia too, and this was so wrong choice did we make. I happened to hire their cars for 3 locations, so I would write them all in one ...
Pros: Nice People, Good Selection of Cars Cons: Curious Frequent Renter Policy
I almost always use Avis when traveling. However, be careful when using a frequent renter card, or as Avis calls it, a "wizard" number. Recently I went to the Avis web site to reserve a car. While I was there I noticed many "internet...
My personal experience with this car rental agency was awful. My ex and I went to Memphis for a delayed honeymoon and rented a car thru them. At the time we didn't have alot of available credit left on our credit card and asked them if we could pay for...
Pros: Great rate, efficient phone and desk staff, terrific car, quick check-out and check-in Cons: Car smelled of cigarette smoke for the first few days we drove it
Bottom line up front: my family and I rented a 2004 Camry from Avis for 2 1/2 weeks at a terrific rate with unlimited mileage. Great car and smooth rental experience--we'd definitely rent from them again. We rented from Avis after doing some ...
Pros: (Initially) Price. Cons: Faulty advise on insurance, leading to the above price to be anything but pro.
Dear all – a note of caution for renting cars in Italy with AVIS. This letter has been sent to AVIS’ Customer Service Director and Marketing Director. If they reply I'll update this post with a hopefully better experience to ...
Pros: Wonderful and efficient staff, nice selection of well maintained cars Cons: NA
I have used 2 other rental companies in the past and let me say that the best experience that I have yet renting vehicles has been at Avis. I live in Miami,Florida and at several points recently I have had to use rental cars as my mode of transport....
As the Travel Coordinator for the company I work for, it was important to build a direct billing program for car rentals which our employees utilized. Our company spends an average of 20,000 dollars per month in travel expenses and a good portion of...
Pros: always good service Cons: usually substitute vehicles, usually dirty cars
For the last six years or so I have been flying into ABQ 4 or 5 times each year. Most of the time I rent from Avis. Always a good attitude at the counter and usually great service. From time to time it breaks down, but they fix it. Like the time our...
The best thing I've seen in the Car Rental industry - better than getting 250 miles per day for a rental and better than a free day - is the Wizard program from Avis. After a month of renting (i.e. about 30 days), you can become a Wizard member of Avis....
Pros: Usually available in all markets Cons: Small selection of full size cars
I think there are good qualities to Avis but they are more geared toward the individual or family on vacation. I travel more for business and have been disappointed with the service that I have received.
Pros: Good prices, Wizard makes it easy Cons: Can't think of any
You can't go wrong if you rent from Avis. My company uses Avis for all of their rental cars and we are all enrolled in the Avis Wizard Program. Talk about convenience. They all the information they need about me and all I have to do is give them my...
I am 23, married, I own my own house, and I am an officer in the military. I even found a discount from a military association (USAA), but I am not 25 so I could not rent a car from them.
This is not a phenomenon limited to Avis. It seems...
Pros: Replacement car for a flat tire Cons: Car with problems
This is a very short advice about Avis:
Last year while on vacation at Boston we decided to visit a relative near Portland,Maine. At the airport we rented a 4x4 Chevrolet SUV(Avis)thinking that this vehicle could be a smart decision due to...
I chose to use the company Avis because I thought it was a reasonable car rental place, along with being clean and organized. The best of my experience with Avis Car Rental was their cars. Their cars were in great condition, very suitable for...
Pros: Short lines, very convenient location Cons: Car was a worn down...and it only had 9000 miles on it!!
When we rented from Alamo a few months ago there was a long line, we stood there for at least 30 minutes even though we had reservations already. With Avis we were in and out in no time. Now the Alamo location was in the Reno airport, the Avis...
Pros: They smile when they steal your money Cons: Con Artists who charge your credit card triple the amount agreed upon
I have had the worst experience with Avis. I purchased a vacation package with an Avis car rental through Orbitz.com. My car rental was for around $300 for 10 days.After a 10 hour flight, and being up for 14 hours, I get to the ...
Pros: Reasonable pricing, very friendly staff, and quality fleet Cons: None!
We are all quick to share negative experiences with business...but I feel we don't share positive experiences as often as we could. To that end, I'd like to sing the praises of Avis at Brisbane (Queensland, Australia) airport!I ...
Pros: friendly staff, fast service and great selection Cons: none
We take a family trip at least one a year and every year that we have taken a family trip we have rented a car or a van. We have tried many different rental car place but have found that Avis is to be the best of them all. No matter what Avis that we ...
Pros: Answered phone on first ring
Spoke English
Cons: Phone quote boosted later in email
Bait and Switch
Unconcerned Customer Service
Based on the high rating given AVIS by this forum I decided to book a rental car. I called the 800 number and gave the facts that I wanted to pick up the car at 9 a.m. Saturday and return at 1 p.m. Sunday, the following day. I chose a 4 door ...
Pros: Car clean Cons: Misleading practice on rental insurance.
We used Avis in Malaga, Spain. During the check-in, we were asked about insurance and declined it. The clerk still checked yes for insurance, instead of no. After 13 hour international flight, we signed where he checked, eager to get our car. When the...
Pros: Fast pick-up and return of car. Always clean, with no surprises. Cons: Slightly higher rate than others, but worth it IMO.
I use Avis often for business, and likewise for personal rentals. For me, the most important aspect of a rental is getting a high quality car at a competitive price. Certainly other elements play a part: no unpleasant surprises; helpful and friendly ...
Pros: not much Cons: sub-compact's tank not completely full at pick up, got poor mileage. See above.
On June 22, 2006, I returned my rented Avis car and boarded the shuttle to the St. Louis Airport. With me was my 91 year old mother, her (collapsible) wheelchair, bungied and prepared for shipment, three small check-in and two carry on bags. The ...
Pros: This was an on airport lot which other things being equal is more convenient Cons: In addition to the wheel problem the car was not clean and had no jack
Following a recent personal rental from Avis at Heathrow airport in the UK, I was charged two hundred pounds sterling (around CAN$450.00 or US$370) for damage to a tire and wheel rim, presumably as the result of a kerb scrape. The car was a Ford ...
Pros: fast and friendly service, no paperwork, competent employees, one-way drop off
Cons: none that we experienced
My wife drove around town (Bakersfield, CA) looking for a car to take to LAX. Everyone she talked to, Alamo, Enterprise, Budget, etc. rented cars that had to be returned to their original location. Enterprise would, however, allow their car to be ...
Pros: They did have a car in El Salvador Cons: Service, care for customers rights, car age and maintenance,
Upon return, the car had a couple of additional scratches in the rear bumper. Two of many previous ones. They added to the collection that came with the car. Obviously a testimony to both driving conditions in El Salvador and Avis aging fleet there. ...
Pros: Good quality service, usually fair prices and a company with a heart. Cons: I have had no bad experiences with them.
Avis has been a good solid company to rent cars with. I have had two experiences with Avis that show how the company operates. The first was was when I rented from another company beginning with an A. My flight was canceled and I had to spend the night ...
Pros: None Nada, Zero, Zilch Cons: If something goes wrong they will cheat you.
Renters beware. Avis has let me down in a big way. I am an experienced car renter and what has happened is beyond comprehension. Never have I been treated like this. First: I tried to contact them by phone to change my vehicle from an SUV to a car. ...
Pros: Great, great, great customer service Cons: none yet
I'm only writing this after being forced to rent from a couple other big name car rental companies lately that didn't turn out so well (Alamo, specifically was a major disappointment, rude, surly, etc. yucko). I actually started renting from Avis about 5...
Pros: Service was efficient, vehicle was more than adequate. Cons: Only offers GM vehicles.
I rented from Avis at Detroit Metro Airport recently after booking thru Hotwire (so forgive me for not having an impression of Avis's website). When I arrived in Detroit, the first thing I noticed was the absence of car rental counters at the baggage ...
Pros: Van with built-in child seat Cons: Limited hours, poor customer service
We were visiting family, since we have 6 in our family we needed to rent a mini-van. We requested a van with a built-in child seat, they said they would provide us with one. When we actually rented the van, they were no longer sure they had a van with...
Pros: Great service esp with Avis Preferred Cons: More expensive than than 2nd tier companies (but cheaper than Hertz)
I have rented from Avis dozens of times and only had a problem once. On that particular rental the customer svc guy gave me a free upgrade from midsize to luxury (3 classes up).
Preferred service is great - far better than Hertz's Club Gold....
Pros: Shuttle service was prompt.
Cons: Airport rental staff was incompetent, unprofessional and rude. Will Never Rent Avis Again!!!
I recently rented a vehicle at Avis rental center at West Palm Beach, Florida for the period of April 16 to 23, 2005. What an awful experience. First of all we reserved a mid size car only to assigned a huge eight cylinder full size boat. We had to wait ...
Pros: cheap prices and convenient pick up Cons: tries to charge us for bogus damages,
unprofessional conduct at service counter
On Sunday July 21 I returned the Avis car to the Schipol airport (Amsterdam) where we originally rented the car. The garage attendant noticed a barely detectable hairline scratch on the (plastic or fiberglass) rear bumper of the Fiat Punto. It was...
Pros: good cars Cons: spurious credit card charges
In June 2000 I rented a car from Avis in Munich Germany for three days. I chose Avis based on the recommendation of my credit card (USAA) and its competitive price. I returned the car to the airport in good condition, and the car was inspected while I...
Pros: cars are okay Cons: customer service people have attitude problems
I live in Berkeley, where parking takes 30+ minutes to find, so my friend and I rent cars to go to places sometimes. I have two experiences with Avis' customer service. One about a month ago and the second was yesterday. A month ago, my friend and ...
Pros: Friendliness of the staff, variety of cars, availability Cons: price, mileage, no sports or convertables
I must say this first. When it comes to renting cars I must be an expert. I used to rent cars for "fun". I have rented cars from Avis, Dollar Rent a Car, Hertz, Enterprize and a dealer. I liked everyone of these places for a different...
Quality control at AVIS is pretty much non existent. I rent regularly, and switch between AVIS and HERTZ based on convenience of the particular location. However, I'm able to say that the staff of AVIS is a notch BELOW hertz staff. And that is saying...
Pros: The best thing about this Avbis hire is when it ended... Cons: Rude, careless, lacking in communication, over pricing, time wasting,
Had a really bad experience. Wrong car (no manual available), dirty inside, had to wait because computers weren't runing - a slow but 'some people have bad days, and so do I so let's be forgiving' start. The puncture/tyre deflating wasn't their fault, ...
Pros: no pros Cons: Poor customer service, fraudulent charges, never again, Lying condoned by staff
Recently I rented a car from AVIS and on returning from my vacation found that they had charged me an extra 135 EURO. The people at the AVIS counter blatantly LIED to me I was told that a charge was there FOR ADMINISTRATION purposes ONLY in the ...
If I could give the Las Vegas Avis Rental center 0 stars I would.Their latest "program" charges you $13.99 for 0-75miles driven--we specifically were asked during check-in whether we wanted to opt out of the program, so naturally we said yes. The ...
Pros: I suppose they would have been cheaper than somewhere else. But so not worth it. Cons: Apathetic customer service at the desk...very unhelpful...and their policies themselves are terrible!!
Never EVER will I even think about renting from Avis again. I had reserved an economy car for my trip to San Diego, they were the cheapest on orbitz. When I get there, first they say, well we don't have any economby cars that you RESERVED, we can give ...
Pros: Selection Cons: Customer service, availability of infant car seats
So last month, I traveled to Virginia for a business trip and brought my 4 month old daughter with me so that my dad could see her and I decided to rent with Avis specifically because they offered infant car seats. Typically I rent with Enterprise ...
Pros: willing to make a reservation for you Cons: neglect to tell you that the reservation doesn't actually include a car
Maybe I assume that people are more sophisticated than they generally are, but when I called Avis, and made a reservation, I failed to specify that I wanted the kind of reservation where I actually get a car. As a result, when I went to the lot to claim my "reserved" vehicle, they told me they didn't have any cars. My advice to anyone wanting to rent a car from Avis: make sure that when you make a reservation, you indicate that it's the kind where they give you a car, not the kind where you reserve the right not to receive one.
The best - drive in comfort and confidence that you're taken care of by brionvox ,Jan 19 '07
Pros: Great fast service, reliable cars, helps me enjoy my trips without hassle, reasonable prices Cons: None
I would do a commercial for Avis. Every time I have rented (over 25), the cars have been great, the service superb. Only once did I have a flat tire - between major cities. They offered to drive and meet me to change it themselves, or I could change and get a new car at the next location about 40 miles ahead, which I did. When I arrived at the small location, the car was clean, gassed and I drove away in a few minutes. I will never rent from another agency. I am now a preferred customer and the car is running with a newspaper in the seat and ready to go by the time the airport shuttle drops me off.
Pros: Fast, efficient check out/check inGreat cars - new & very cleanVery accessible to airports Cons: None
I spent a lot of time reading various reviews on epinion about car rental company pros/cons. Finally, I decided to go with Avis. First time was in Hartford in Fall 2007 and second time was Portland, Oregon in June 2008. After reading many of the reviews, I was certainly expecting something to go wrong - especially that I would be billed at a later date for damage to the car I did not incur. In fact, I was a bit paranoid about any scratches or dents that I was sure I didn't cause but was worried I would get charged for. To summarize, both rental experiences were great and totally without incident. The cars were excellent, the service at both check-in & check-out was great and we didn't have to wait long, the personnel was very friendly and when I said I didn't need any insurance, they did not hassle me as I was expecting. I will probably always use Avis for my car rental needs.
Excellent at College Park MD by sthom3521 ,Apr 20 '08
Pros: Convenience Cons: Nada
Hey, you can get an excellent price with Avis using Orbitz or Travelocity. I have nothing but good things to say here. They were very efficient, fast, and friendly. The counter was right in the Holiday Inn hotel in College Park, MD. They let me pick up there and return to Reagan airport without a whimper. Nice Impala got good mileage for its size.
I'm going to Hertz the next time by matt_in_sfo ,Jun 18 '07
Pros: Convenient location, but all the other rental companies have the same thing Cons: Didn't get the type of car I reserved
So, I compared prices for a one-day rental between Hertz and Avis. Avis charged about $20 less, so I went with them. Big mistake. I rented from a downtown location in San Francisco. The place was total chaos, with garage guys coming in and out and saying they couldn't find cars. I reserved a compact car, but when I got there, they didn't have anything smaller than an enormous SUV. Well, you say, it's a much bigger car for the same rate, correct? True, but the SUV got something like five miles to the gallon.
Whenever I've rented with Hertz, they've given me either exactly the car I reserved, or something a little better but within the same fuel economy class. At Avis, I ordered a compact and they gave me a monster SUV that guzzled a small fortune in gas, costing me much more than if I had just gone to Hertz in the first place and paid the marginally higher rental rate.
Another Avis horror story from Germany by yardena ,Jan 14 '08
Pros: Car was as advertised. Cons: Spurious charges for an accident we didn't have.
Returned a car to the Frankfurt Airport lot in pristine condition in early November; a week later noticed the bill was about $1K higher than the receipt. Called Avis and was told that we'd been charged for accident damage.
Disputed the charge with both Avis and credit card. Nearly two months later, Avis contacts us saying they've received photo documentation of the damage from their German operation, and as a result "our hands are tied." How this proves we were responsible is a mystery to me, but my only recourse now is through the credit card. Meanwhile, I've cancelled my Wizard card and am spreading the word. These guys make up charges. Don't patronize them.
AVIS IN ATLANTA NEEDS HELP by keheusser ,Jan 14 '08
Pros: prices were correct as advertised, nice car seat provided for my child Cons: Needed more employees, or something. Maybe increased staff at lunchtime
Last April I flew to Atlanta on business. As I have family in the area, I flew in a few days early with my three year old daughter. I had to wait in line for, no exaggeration, 45 minutes, to finally get the car. Fate was smiling on the other renters and myself that day, as my child did not have any kind of meltdown. Her mother was ready to lose it though. Upon return of the car, the driver of the shuttle did not offer to help us, a very obviously pregnant woman and her toddler, with any of our bags/stroller.
AVIS rental in Mexico - HORRIBLE!!! by mosaic1 ,Jan 15 '08
Pros: pretty ads Cons: useless reservation service, bad cars, clueless customer service staff
We had a confirmed reservation at Avis in Sun Palace, Cancun. When I came to pick up the car, there were no car available. I refused to leave, so after 2.5 hours someone brought an old, smelly, tiny clunker from the airport with missing body parts, dirty and with 50K on it. Having no choice, I took it but couldn't go anywhere since it was shaking like crazy when over 60 KPH. I returned it the next morning and went over to Hertz, getting a nice, clean and new car.
You may think that AVIS provides service for the extra they charge over others. Not so. When I called their Customer Service when returning, I was told they have nothing to do with Avis Mexico and cannot check into it. I asked why then they reserve, confirm and guarantee on their behalf, no straight answer was given. They promised a $50 voucher for rentals in the US only.
AVIS may be a reputable agency for North America, but I wouldn't rent from them overseas or Mexico. Their premium prices that we pay expecting good service is not justifiable.
I had a horrible experience with Avis. I rented a vehicle and got some surprises at check out time. I told them they should disclose all costs at the time of sale and asked them to remove the fees that were not disclosed. They refused. Angered, I asked for a manager. He told me "I shouldn't talk to his employees like that," and basically ignored my request. I told him again they should disclose all costs prior to the rental. He ignored this again and told me he didn't like my town of voice. After going ballistic, he suggested that I not use Avis again. Thanks for the advice, pal. You can bet I won't.
Be careful when renting from Avis by webuk ,Aug 01 '08
Pros: Car clean and good condition Cons: Cheat to get the business. Cheat you on fuel too so fill up.
Take great care when booking and check every detail.
I phoned AVIS UK to book car for Prague Airport, and explained we needed large estate car (example Renault Laguna Grandtour) agreed price, pre-paid but failed to re-check after booking for the car group when the confirmation came through.
Turns out when we get to Prague that a smaller car has been booked and there's nothing we can do about it except try to squeeze all our party and luggage into it.
Now home having had to pay a further 164 Euro on drop off on fuel (half a tank 102 euro). I am absolutely certain that to get the business they overstated the car then input a smaller one. Never again AVIS!
Pros: Ease of renting Cons: Don't mess up!! Or there will be $$$$!
Avis is completely indifferent to the customer's business, as I have recently found! After I scraped a Toyota Prius ("weird" steering), I was honest and forthcoming about paying for the damage. They REALLY stuck it to me, charging me for vague things like "administrative" fees ($100.00), and, I had to pay for the 5 days it was in THE SHOP, as if I was renting it at the same time!! An extra 5 days rental charged, in addition to all kinds of other "extras," for a total of $1,365.00! When I asked for a little mercy, as a good customer, they did nothing, NO courtesy exemption whatsoever, not even a coupon for next time! I am furious for being taken advantage of, and I WILL NOT USE AVIS AGAIN!! Mar 31 '08
1:25 pm PDT
Pros: The car was clean. Cons: They're thieves and their Customer Care is a joke.
I hired an AVIS car for two weeks for a trip in Spain and I took out damage waiver insurance. I paid nearly three times more than a friend who hired from Hertz for the same period. I was hit from behind waiting at a roundabout whilst there by a woman who admitted complete liability in writing on the forms we completed. Imagine my surprise when I got home to find I had been charged nearly £500 for damage! My multiple emails to AVIS customer care were COMPLETELY IGNORED. My phone calls elicited the response: "We charge you until the 3rd party pays us. It usually takes 30 days but it takes as long as it takes." The woman on the customer care phone actually used the words "It's not our problem." to me, telling me I had signed up to the small print.
Pros: Easy to find
Good world wide online reservation system Cons: As many scams as a good used car salesperson
We had reserved a car with Avis for a trip to Cape Town (south Africa). We had booked a car air conditioning and automatic. The web site said Toyota corolla or similar.
When we arrived they had our paperwork ready and after taking an imprint of my credit card the rental agent escorted us to a VW Golf which had neither AC or automatic. The agent explained that no other cars were available. Unfortanetly we were in a hurry and decided to take it - first mistake.
So ended up renting a car of lesser value than what we had booked. The price was the same however.
No problems with the car itself or the return. However, when we returned to the US I discovered my credit card had been charged approx. $US150.00 more than the what was on my receipt. I did manage to fix this problem with them.
Other travellers to South Africa have reported similar scams. Most were given cars of less value than what they reserved but at the same price. Those who argued often got the better car. So be prepared to argue and double check all rental agreements and credit card statements.
AVIS Car Rental - Sneaky Upcharging by l8blumr ,Jul 27 '09
Pros: There is nothing positive I can think of to say about this company. Cons: I would not recommend this company to anyone because of their DECEPTIVE business practices.
I sent an employee on a business trip, with the rental car prepaid online. When he arrived, Avis SNEAKILY upgraded his car without telling him and without company authorization. He didn't even KNOW he had been upgraded until the charge on the company credit card! They tried to upcharge him on everything but he said no, not realizing they had already upcharged him on the car.
Be careful when renting from this company. Know what car you are supposed to get and watch for upcharging!
AVIS Europe - so far removed from reality by musimusi ,Mar 16 '06
Pros: Familiar name Cons: Everything else
I will simply quote the reply I received from AVIS customer service to my inquiry as to why they charged me $200 for a 1-day rental of a mid-size car in Germany (mind you, that mid-size would be sub-compact in the US). I admit I made a big mistake by not filling the gas tank upon return, but I figured that not even in Germany 7 gallons of gas can be that expensive.
Here it is:
Re: 265614532
Dear Mr. Ifrim:
Thank you for contacting us through the Avis website.
I apologize for the delay.
Your guaranteed rate of 87.01 EUR was applied. The additional charge is for
the refueling (78.37 EUR), which is subject to the local tax and surcharge.
We apologize for the misunderstanding.
Thank you for giving me an opportunity to clarify this matter.
I suggest AVIS to try a new promotion, it may work wonders for their bottom line: free car rental as long as you bring it back with the tank dry.
I just used Avis for the first time in 5 years and their customer service has improved quite a bit. The two customer representatives I encountered were some of the nicest people I've met in the service industry. The lady at the return location even came from behind the counter to hand me the receipt. Now that's certainly above and beyond !
Pros: Clean cars. Wide spread availability. Cons: Reward system quirky. Minor issues with some employees.
Avis has plenty of cars and good coverage for travellers.
They have a points program, but don't take points from airlines or anywhere else to help you reduce rates.
Most of the employees in most locations have been helpful, efficient and polite. One woman at the MRY airport was self involved, impatient, etc. The other emp at MRY was great.
In OMA I was told they were out of my preferred car size, and I had to pay for the upgrade. They were polite about it though I felt a little rushed trying to decide on a vehicle type which I had no experience with. (I need alot of legroom).
Cars have always been clean and new.
Preferred/reward system is sort of wierd. There's a wizard number, and a worldwide discount number. You have to sign up for one, then the other, and tie them together. Sort of a pain.
Avis Malaga Spain Insurance Fraud by tla2001 ,Feb 07 '07
Pros: Nice Alfa Romeo
Cons: Agent who bamboozled me on the insurance which costs more than the car rental
Rented a car from Avis Agency @ Malaga Spain Rail Station. Told the agent twice that I did not want insurance. Agent never went through contract or gave me a copy in English. Something about the whole rental experience seemed shady. After leaving Malaga found agent had charged insurance. Tried to straighten out over the phone in Spain with no luck. I've tried to straighten it out with Avis in the US with the same result. It appears I will have to dispute charge with my credit card company and if that is unsuccessful, I will retain consul to fight the charge.
Moral of the story:
Insist on contract in English
Insist agent goes through all charges with you
Don't rent car after traveling for 20+ hours
AVIS has new site ft myers--no port taxes by shuggs20 ,Aug 23 '07
Pros: same cars lower price, drop off at airport ,no extra charge open on sundays Cons: cab from airport. 30 dollars to save 100's
i am hoping this message gets to every traveler to SW FL. the new site is at the Edison mall inside sears auto shop. prices are 20% cheaper here than at the airport. store code E6D!! try it out you will be impressed. rent from them and drop of at airport no extra charges!! phone #239-275-0853
hope i helped save money.
Very unpleasant experience.
At the point of service in France the price increased from an initial quote of $679.48 to $1,206.50.
Had to take the car an leave. At this point had no other choice.
When came back to the US and tried to resolve it with Avis got no luck. They are pointing towards Avis France. Apparently when you make a reservation no one mentions that subdivision.
The service itself was lousy. I was forced to make a roundtrip to the hotel to get a passport that typically is not required to get a car. Driver license, a copy of reservation and a credit card was not enough ...
Overcharged in Bulgaria! by benfranklin_3 ,Dec 05 '05
Pros: The car was very nice. Cons: The charge for one day over was excessive!
I rented a car from Avis in Sophia, Bulgaria. I had purchased premium rental car insurance from American Express before I rented the car and paid in full for the rental in advance through Auto Europe. When I got to Sophia the Avis rep would not give me the keys until I signed the collision damage waiver - which is insurance that I didn't need. I returned the car one day late and Avis charged me $160 for the one day. I made an inquiry about the charge and they confirmed it was for being one day late, but said it was only $130. That was not the charge on my card. The average daily rate for the rental was only $36. So, $160 for one day was extremely excessive. Also, the Avis reps were not at the desk when I tried to return the car the day I was suppose to have returned it and they do not answer the phone. I recommend using another company.
I never thought I'd recommend their competitors...but I do by shram1234 ,Sep 26 '05
Pros: LHR Avis is open 24/7, handy when picking up replacement cars at 2AM. Cons: They rent lemons, and don't appear to understand what "We try harder" means.
I picked up a brand-new rental in London in June 05 and after half a day of driving the car broke down (it would not let me change out of neutral).
That would not be reason enough to criticise Avis...but then they took NINE HOURS to send a tow truck...by which time I'd missed the critical meeting at which I was due to sell my products. Did I mention that I'd flown in from the US for just that meeting?
When I got back to the USA, things did not improve:
- I wrote to their Parsipanny/NJ headquarters. No response.
- I filled out a customer service feedback form on their website. They passed it to Avis UK and said I'd get an answer in 14days. That was back in August.
What else?
- They never call/email me to tell me what's going on
- I have to spend MY TIME chasing them for information instead of them DOING THEIR JOB and telling me about developments.
"We try harder" - yeah, right.
I will continue to actively discourage people from using Avis until they learn to treat their customers with respect.
Pros: ? Cons: Car selection staff price Misleading
I was not given the free upgrade or discount promised when the car was reserved. I think it is a scam that "coupon discounts are NOT included in the estimated total, but will be calculated and applied at the time of rental". By the time the customers get to the counter they are not going to go somewhere else when they don't like the deal avis is giving. I was very uncomfortable in the car I was given. I rented a full size and was suppose to be given a free upgrade. Also I asked the guy "what is the total price going to be out the door". He told me $128. When I come back with the car 3 days later I was charged $156. What a scam. I will never rent with Avis again. I am going to complain to USAA and anyone else who will listen. I was lied to by this rude agency operator. I wasn't given the upgrade or discount promised. "We try harder" really?
Renting in Fort Lauderdale? Watch out! by tmccrain ,Apr 13 '09
Pros: Car was clean. Cons: Tremendously long wait Absolutely unaccountable and unavailable after the sale.
I rented from Avis out of the Fort Lauderdale Airport, and I was scammed. They provided discounts at the desk that were not reflected on the receipt at the airport on return. A phone call to their billing dept. was frustrating and maddening. They did not know anything, and they didn't care. The basic math on the reseipt didn't add up - no reasoning, no excuses, they just didn't care - pay the bill. Having spent over an hour waiting to talk to a billing representative lead me to believe that person would be able to do something, anything. They read the exact line items I had on the receipt (which did not add up), and told me they needed more detail, detail which was not provided on their contract or receipt.
I rent cars quite a bit in my business, and I now see why my company does not deal with Avis.
Avis- A dishonest company by yvonnechoe ,Apr 28 '09
Pros: I won't rent with this company again. Cons: Avis is a dishonest company that does not value it's customers.
I rented a car from Avis in April 2009 as I had the impression that they were a good company. However, I had a bad experience and will definately not go back.
I rented the car and used half of a tank of gas touring around Victoria. I filled the tank and showed my gas reciept to the guy at the counter when I returned the car. A few days later I checked my visa statement and my credit card was subsequently charged $21 for not filling the car. Avis refused to refund the charge, stating that I couldn't prove the car was full when it was returned. I can't believe the blatant dishonesty of this company. Don't rent with Avis!
Pros: You get a car (at least) Cons: Began charging people for minor damages not caused by the present driver.
Avis is a con. They are now trying to make extra money by making you pay for vehicle damage that I did not do. I wont be renting from them again. Their staff are so rude. I have rented from Avis for 5 years and I can definitely say that I wont be renting from them again.
Pros: Easy check-in and out Cons: Avis doesn't train staff properly and won't correct staff errors.
Be wary of Avis promotions; when we rented a car through Priceline, we were told by the counter staff that we were eligible for a free two-day rental (this promotion was visible on a poster) which we could apply for online.
After searching on the internet, emailing and finally a phone call, I discovered that promotions are available only to full-price rentals and that you have to apply at the counter with the agent. Agents apparently have brochures with the terms and conditions.
When I called Avis to let them know we had been mislead by the counter agent, the only help they would offer was a coupon for a future rental.
They really do try harder... by kelelyn100 ,Aug 04 '05
Pros: plenty of cars, good prices Cons: ...none...
I took a vacation with my family and I needed a rental car company who would be willing not only to pick us up, but allow me to leave the car at the train station when our vacation was over and we were to head back home.
I originally reserved a van with a company who promised that they could deliver on the above said circumstances. They did in fact "pick us up", but when we got to their office to go over the paperwork, they backed out on the promise that was made to me two times on the phone.
After getting over my initial anger, I pulled myself together and called the Omaha, NE Avis Car Rental office, the woman I talked to assured me that they could help me out, and that it was something they did often.
Not only did they have plenty of cars available, their prices were much better. I rented the car from Avis, then had my mom drive the other car back to the other car company.
Thank you Omaha Nebraska Avis office for definitely trying harder!
Great car, quite pleased by newtoflorida ,Jan 14 '06
Pros: Like the Hyundai Sonata very much Cons: Very busy counter at ATL. Could use more help
Picked up a car at ATL, drove it to Florida. Hated the airport in Atlanta, but loved the car. They offered me a choice of a Pontiac Grand Prix, or a Hyundai Sonata. I didn't know what the Hyundai Sonata was like, but I was willing to give it a try. I loved the car. I got between 28 & 31 miles per gallon on the highway, and it averaged around 24 mpg for the whole trip. The car performed well and had lots of power and plenty of options. Avis is very good at taking care of the customer. I now know that Hyundai makes a very good car and I will opt for that model in the future.
Pros: They smile really big knowing they'll overcharge you later. Cons: Fraudulent charges - unresponsive company - poor feedback portal on website - jerky manager
Rented from Avis in Ft. Lauderdale. Was charges $6.99/gal. for a full tank of gas but was given a car with only have a tank. One month after I had returned the car I was charged for unspecified "damage". The manager failed to produce photos he said were his proof. I am disputed the charges. Avis continued to stonewall, refusing to allow me to speak to anyone in customer service above the cubicle level. After much demanding I spoke with someone who gave me the necessary contact information. I later learned that this person was reprimanded for doing her job, so even the employees get the same bad treatment. After speaking with the district manager he told me that he reviewed the photos and there seemed to be cigarette holes in the upholstery. Funny since it was only my 7 and 10 year old daughters who were in the back seat and I assure you that they weren't smoking back there without me knowing it. After weeks of fighting, they "promise" to reverse the charges, but we all know what the AVIS promise is worth.
Avis Customer Service - The Industry's Worse! by captivacard ,Dec 27 '05
Pros: Convenience to Ft. Myers Airport Cons: -Terrible Customer Service!
-Car rented had over 27,000 miles on it!
-No follow-up to complaint
1st Rental car-premium full-size- broke down. Told to drive 40 miles to nearest locale or be towed! After returning-no car waiting, as promised; waited 20 minutes in line for new car; left house key in 1st car- called location Lost/Found a dozen times. No one calls back! Will Never use again!
Terrible renting experience at Avis Hungary by acroulet ,May 27 '09
Pros: nothing more than the other rental car have. Cons: extremely bad customer service
I have rented a car before Easter in Budapest. First of all, it took 1 month to get the invoice. When I returned the car, they found a scratch on the back door (inside). I was surprised when I saw it as I was driving alone so for sure I didn't cause this scratch. No one was on the parking when I picked up the car and of course, there was one guy when I returned the car. As I am living in Sweden, the customer service in Hungary asked me to contact Sweden. Of course the office in Sweden doesn't know anything and say that what Avis Hungary says is the truth. Are you checking each millimeter of the car when getting in ? I have had other problems with Avis in the past so this is my last time buy at Avis, for sure!
Pros: There are no pros. Cons: Costs twice the advertised price. Scammers for Customer Service.
To keep it short, my family went to florida on spring break. Rented from AVIS, didn't get the car we rented and had to rent a step up costing $100 more. Upon our return was charged $140 for having sand in the car. We went to the beach twice and each time showered our feet before getting back into the car...bottom line don't rent AVIS CARS. EVER.
Pros: Good car Cons: Sneaky rental agents, sorry customer relations
I will not rent from AVIS again. While on personal travel I rented and pre-paid for an AVIS sub-compact car. When I arrived at my destination, the rental agent told me that I was renting a compact car. Being tired, I didn't check that I was getting the car that I had paid for.
When I returned the car, the AVIS rental agent charged me extra for the compact car. I e-mailed AVIS customer relations about the extra charge and the ambush rental. Their stance is that I signed the contract and I owed them the money.
Pros: The car itself wa so-so. Cons: They try harder--to tick you off.
The car itself was so-so. The service was poor and slow at the counter. Then I was overcharged for the car--the rate they quoted on my reservation was lower than the rate they charged when I went to pick up the car, which was lower than the rate they charged when I dropped off the car. No one would listen to me when I complained.
MY FIRST AND LAST TIME USING AVIS by pommiepower ,Jun 10 '09
Pros: NEVER USE AVIS AGAIN , RIP OFFS, NOT A BIG RANGE OF CARS Cons: VERY SHOCKING CUSTOMER SERVICE AND VERY EXPENSIVE RATES. NOT COMPETATIVE AT ALL.
I AM VERY UPSET WITH AVIS'S CUSTOMER SERVICE AT MASCOT AIRPORT. IVE BEEN WAITING TO GET SERVED FOR ALEAST 25 MINS CAUSE THERE WERE SO MANY PEOPLE INTHERE. PLUS WHEN I GOT THE VEHICLE I DROVE STRAIGHT OUT OF THE CAR PARK AND THE TYRE BLEW. I WENT TO THE DESK TO GET HELP AND THEY SAID THEY WERE GOING TO CHARGE ME FOR A NEW TYRE.
Avis car rental just robbed us by londonid ,Dec 02 '09
Pros: sorry, but can think of no pros regarding service. Car was ok though. Cons: They make money on customers by charging the whole refuelling even if not empty
Last time we used Avis, we paid 260 euros for 3 days ! that includes 140 euros for fuel !!! They forgot to inform us, that if we do not bring the car completely refueled they would charge us the whole fuel (even if it is full to 2/3rd for example) and they charge a service surchage and foreign VAT on top. It was not even a consuming 4x4, but a simple category B car.I will never ever use them again. Also baby car seat was not even installed in the car.
Upsold unnecessary insurance by austin12 ,Aug 25 '09
Pros: Car was fine Cons: Overcharged for really bad customer support
Unfortunately my plans to learn Italian prior to my trip to Italy failed. Because of this, I arranged a reservation with Avis for an all-inclusive package (to include all necessary insurance) and was assured a desk agent and contract in English. When we arrived to pick up our car, we were informed that we did not have adequate insurance and that we would have to purchase additional at 20 Euro/day. Not wanting to ruin our trip because of a minor incident, we agreed to insurance. The trip was great and the car was fine. When I inquired about the insurance charges after we returned, I was informed that the insurance was indeed unnecessary, though since the blurry foreign contract was signed, Avis refused to issue any sort of refund, despite their acknowledgement that this was unnecessary due to either the desk agents mistake or an outright unnecessary upsell. There has been no response from Avis's Italian branch in attempt to allow them to rectify the situation.
Avis- Worst Rental Car Company Ever! by brandon389 ,Nov 02 '09
Pros: none Cons: Will not honor priceline agreement, and charge almost $10.00 a gallon to fill it up.
I travel eight to ten times a year and deal with rental car companies all the time. Yes, they are all a pain to deal with but you expect that. It is something else when they blow you away with being hard to deal with. I got a priceline deal with avis and at the counter the manager refused to recognize price for the agreement. Then they charged me $65.90 to fill up the car which I returned 3/4 full. I don't usually write these reviews but people need to be warned about avis car rental. It is worth paying more and dealing with a reputable rental car company.
OUTRAGEOUS!!! This is my first time renting from AVIS and will be my last time. I usually rent from Enterprise and my average rental charge for Enterprise, with the same size car and same # of days plus insurance/damage/collision, is usually around $180.00. AVIS is too damn expensive with too many hidden fees!!
Kork-Ease Avis Women's Wedge Heel Boots, Black Mix a country attitude with a city sense of style in the Kork-Ease Avis boot. This women's pull-on boot features a rich Vachetta leather or vegetable-...
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,Dec 02 '09 
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