Avis

Pros: Van with built-in child seat
Cons: Limited hours, poor customer service

We were visiting family, since we have 6 in our family we needed to rent a mini-van. We requested a van with a built-in child seat, they said they would provide us with one. When we actually rented the van, they were no longer sure they had a van with...

Pros: Great service esp with Avis Preferred
Cons: More expensive than than 2nd tier companies (but cheaper than Hertz)

I have rented from Avis dozens of times and only had a problem once. On that particular rental the customer svc guy gave me a free upgrade from midsize to luxury (3 classes up).

Preferred service is great - far better than Hertz's Club Gold....

Pros: Shuttle service was prompt.
Cons: Airport rental staff was incompetent, unprofessional and rude. Will Never Rent Avis Again!!!

I recently rented a vehicle at Avis rental center at West Palm Beach, Florida for the period of April 16 to 23, 2005. What an awful experience. First of all we reserved a mid size car only to assigned a huge eight cylinder full size boat. We had to wait ...

Pros: cheap prices and convenient pick up
Cons: tries to charge us for bogus damages, unprofessional conduct at service counter

On Sunday July 21 I returned the Avis car to the Schipol airport (Amsterdam) where we originally rented the car. The garage attendant noticed a barely detectable hairline scratch on the (plastic or fiberglass) rear bumper of the Fiat Punto. It was...

Pros: good cars
Cons: spurious credit card charges

In June 2000 I rented a car from Avis in Munich Germany for three days. I chose Avis based on the recommendation of my credit card (USAA) and its competitive price. I returned the car to the airport in good condition, and the car was inspected while I...

Pros: cars are okay
Cons: customer service people have attitude problems

I live in Berkeley, where parking takes 30+ minutes to find, so my friend and I rent cars to go to places sometimes. I have two experiences with Avis' customer service. One about a month ago and the second was yesterday. A month ago, my friend and ...

Pros: Friendliness of the staff, variety of cars, availability
Cons: price, mileage, no sports or convertables

I must say this first. When it comes to renting cars I must be an expert. I used to rent cars for "fun". I have rented cars from Avis, Dollar Rent a Car, Hertz, Enterprize and a dealer. I liked everyone of these places for a different...

Pros: convenient location
Cons: inaccurate billing, rude employees

Quality control at AVIS is pretty much non existent. I rent regularly, and switch between AVIS and HERTZ based on convenience of the particular location. However, I'm able to say that the staff of AVIS is a notch BELOW hertz staff. And that is saying...

Pros: The best thing about this Avbis hire is when it ended...
Cons: Rude, careless, lacking in communication, over pricing, time wasting, 

Had a really bad experience. Wrong car (no manual available), dirty inside, had to wait because computers weren't runing - a slow but 'some people have bad days, and so do I so let's be forgiving' start. The puncture/tyre deflating wasn't their fault, ...

Pros: no pros
Cons: Poor customer service, fraudulent charges, never again, Lying condoned by staff

Recently I rented a car from AVIS and on returning from my vacation found that they had charged me an extra 135 EURO. The people at the AVIS counter blatantly LIED to me I was told that a charge was there FOR ADMINISTRATION purposes ONLY in the ...

Pros: none
Cons: Worst customer service (non-existent), misleading personnel, hidden charges

If I could give the Las Vegas Avis Rental center 0 stars I would.Their latest "program" charges you $13.99 for 0-75miles driven--we specifically were asked during check-in whether we wanted to opt out of the program, so naturally we said yes. The ...

Pros: I suppose they would have been cheaper than somewhere else. But so not worth it.
Cons: Apathetic customer service at the desk...very unhelpful...and their policies themselves are terrible!!

Never EVER will I even think about renting from Avis again. I had reserved an economy car for my trip to San Diego, they were the cheapest on orbitz. When I get there, first they say, well we don't have any economby cars that you RESERVED, we can give ...

Pros: Selection
Cons: Customer service, availability of infant car seats

So last month, I traveled to Virginia for a business trip and brought my 4 month old daughter with me so that my dad could see her and I decided to rent with Avis specifically because they offered infant car seats. Typically I rent with Enterprise ...

Pros: willing to make a reservation for you
Cons: neglect to tell you that the reservation doesn't actually include a car

Maybe I assume that people are more sophisticated than they generally are, but when I called Avis, and made a reservation, I failed to specify that I wanted the kind of reservation where I actually get a car.  As a result, when I went to the lot to claim my "reserved" vehicle, they told me they didn't have any cars. My advice to anyone wanting to rent a car from Avis: make sure that when you make a reservation, you indicate that it's the kind where they give you a car, not the kind where you reserve the right not to receive one.

Pros: Great fast service, reliable cars, helps me enjoy my trips without hassle, reasonable prices
Cons: None

I would do a commercial for Avis. Every time I have rented (over 25), the cars have been great, the service superb. Only once did I have a flat tire - between major cities. They offered to drive and meet me to change it themselves, or I could change and get a new car at the next location about 40 miles ahead, which I did. When I arrived at the small location, the car was clean, gassed and I drove away in a few minutes. I will never rent from another agency. I am now a preferred customer and the car is running with a newspaper in the seat and ready to go by the time the airport shuttle drops me off.