241 ratings (234 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Don't day-trip in an Avis rental car (at least from Burbank)

    Jan 26, 2009 by Jiahong is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: car was fine
    Cons: absurd fuel charge

    Summary: As with American airports and airlines, I don't think that there are car rental "services": the "average" is very low. Once upon a time, Avis claimed to "try harder," but that time is past. As Mrkstvns updated the old Avis advertising slogan : " ... read more

  • AVIS: scam artists, hidden fees, avoid at all rates.

    Feb 20, 2014 by
    Not yet rated.
    Pros: none
    Cons: Hidden fees
    Service either rude or promises not backed up

    Summary: Once they get hold of your money they will never let go. Do not pay in advance. Do not trust employees making verbal promises without written confirmation. Even with email confirmation, Avis can still break an employees word. I have grown to understand ... read more

  • Avis Frankfurt - RIPOFF

    Oct 17, 2013 by
    Not yet rated.
    Pros: Easy to rent from and pick up with Priority Service.
    Cons: FRAUD - Charge for damage that wasnt on car when you dropped it off.

    Summary: Regular traveller for over 25 years- Rented at AVIS Frankfurt a VW Sharan in August 2013 and returned the car with no damage. I got a letter a few weeks later claiming there was a small scratch on the front right bumper. Cost 760 Euros!! The scratch ... read more

  • Avoid Avis/Budget and the Netherlands

    Mar 5, 2013 by
    Not yet rated.
    Pros: The folks at Schiphol were friendly.  That was my only positive experience.
    Cons: Poor mileage; extra, excessive fees.

    Summary: First, Avis/Budget surprised me at the desk with a snow tire requirement.  The cost was €25 ($33.75) per day.  That pretty much doubled the cost of the car rental.  There was no mention of this requirement during the reservation ... read more

  • horrible customer service

    Jan 2, 2013 by
    Not yet rated.
    Pros: one person was professional, named Heather
    Cons: Dont care about customers, horrible service.

    Summary: We rented a car in July 2012, and after returning it to the budget store, we realized we had left our IPAD in the car.  We contacted Budget and they admitted they had it, had us describe it, and we both confirmed it was our ipad.  We said we ... read more

  • I'd Rather Walk

    Dec 12, 2012 by
    Not yet rated.
    Pros: --after I gave up on Avis, Enterprise took great care of me
    Cons: --didn't listen to customer needs
    --surly employees
     --they still have my money!

    Summary: Two days before a recent trip to visit family, I attempted make a reservation using a coupon on Avis.com. The computer would not process my transaction and directed me to call the company. The reservations representative I spoke to had such a heavy ... read more

  • Never Again

    Oct 23, 2012 by
    Not yet rated.
    Cons: Read all of the above.  Don't rent here. Very aggravating.
    From a seasoned traveller. 

    Summary: Made a reservation online at 11:15pm.  Never received a confirmation.Called the next day to inquire.  They said the reservation was cancelled even though my credit card called me to confirm this wasn't a fraudulent charge.  I told them ... read more

  • Avis Bait/Switch

    Oct 11, 2012 by
    Not yet rated.
    Pros: None
    Cons: Scam artists!

    Summary: Beware! I was "Taken" by a slick talking Avis agent at Kansas City International Airport. I prepaid for an Avis rental using Priceline for a trip to Kansas City from October 5-8th for an away Ravens game.  I filled out the paper work electronically ... read more

  • Thank Goodness for AVIS!!

    Sep 24, 2012 by
    Rated a Helpful Review
    Pros: Quick & Easy rental process, Fair Prices, GREAT Customer Service, ALL ROUND Awesome Company
    Cons: NONE!!!!

    Summary: We originally booked a rental car from Payless for our trip to Vegas, after being scammed by Payless we took our business to AVIS.  We should have booked through AVIS from the beginning (we learned our lesson)!  The rep (Jon) that booked our ... read more

  • Avis can not manage their international offices

    Sep 18, 2012 by
    Not yet rated.
    Pros: Vehicle available at airport and worked fine during vacation.
    Cons: Sub-par customer service which over-bills customers who are in no position to take action.

    Summary: I rented a vehicle from Avis for a trip to Spain using American Airlines travel. I was charged full-coverage insurance by Avis personnel at the Barajas airport in Madrid. I didn't need full-coverage insurance because I was covered by my own vehicle ... read more

  • Warning - AVIS Milan (Piazza Diaz)

    Jul 30, 2012 by
    Not yet rated.
    Pros: very slow but rather pleasant service upon rental
    Cons: Misleading information (see Review), financially dishonest, car not cleaned / equipped properly.

    Summary: Generally unprofessional and dishonest office. I hired a car from AVIS office at Milan Piazza Diaz on the June 4th 2012. Acc. to contract, car rental time was from June 4th c.a. 16.15 hours, to June 9th (Saturday). AVIS officer informed us upon ... read more

  • beware their ez-pass policy (NorthEast)

    Jul 2, 2012 by
    Not yet rated.
    Pros: Plenty of cars (at LGA, in Flushing, NY)
    Cons: Missing Keys, Ridiculous EZPASS policy

    Summary: I recently rented a car for 4 days. Upgraded to a prius, everything went fine. When the bill came for my tolls, it was $92 in 4 days. I went from NY to NJ, three of those days, so yes I was expecting some of that, but here's the truth. Avis uses a ... read more

  • Incapable of routinely fulfilling reservations

    Jun 9, 2012 by
    Not yet rated.
    Pros: The cars are fine when you can get them.
    Cons: A reservation doesn't mean there will be a car for you. Long lines. Tedious paperwork.

    Summary: I've rented from Avis many times over the years. Many times it's gone fine, but just as many times there were problems. Avis is incapable of routinely fulfilling their reservations and therefore has no right to be in the car rental business. I ... read more

  • Avis Terrible, Safety Issues, Bad Customer Service

    May 29, 2012 by
    Not yet rated.
    Pros: not sure we feel there are any pros any more.
    Cons: Safety issues not taken seriously
    Lack of attention to detail
    Poor Customer Service

    Summary: As a long time Avis preferred we are ready to vote with our feet and have our entire company stop using AVIS.  Here is why:1. Problem with car rental's windshield wiper fluid button, not working consistently and had to hit it in just the right ... read more

  • illegal retaining of 1000 euro from my credit card by AVIS Company in Italy

    Apr 29, 2012 by
    Not yet rated.
    Pros: good mechanical condition
    Cons: evil behavior to the degree of stealing

    customer service neither polite nor reasonable

    Summary: WITHOUT PREJUDICE The present report is about regarding the illegal taking and retaining by AVIS Company Italy of €1000 from my account I maintain with a Cypriot banking institution.  In summary the facts that led to the above illegal act ... read more

  • Poor customer service

    Apr 15, 2012 by
    Not yet rated.
    Pros: NONE
    Cons: Rental counter customer service and national telephone customer service

    Summary: I tried to rent a car at the San Diego airport from Avis and it was the worst experience ever.  The rental counter staff was rude, slow, and talked about the customers with each other right in front of us.  The managers were no better. ... read more

  • Avis Car Rental Needs to Try a Little Harder

    Mar 18, 2012 by
    Rated a Very Helpful Review
    Pros: Decent car selection; Good check in
    Cons: Inconsistent customer service; Higher prices than others.

    Summary: Car rental services are dominated by about ten companies, all of which have locations across the United States and around the globe. Anyone who travels has likely rented from the big guys, as their presence, advertisements, and car rental services are ... read more

  • CDG Team Cheating Customers

    Dec 6, 2011 by
    Not yet rated.
    Pros: New car
    Cons: Hidden charges, had to wait for car

    Summary: Beware if renting from Avis - do not agree to any fuel charges when renting.  I told the agent I did not want the fuel option, she told me no problem just bring back the car full.  This is what I did.  But was still charged the $100 plus ... read more

  • False Charges While Renting Abroad

    Nov 10, 2011 by
    Not yet rated.
    Pros: Great website
    Cons: Bogus charges. No support whatsoever from customer service. Rent at your own risk!

    Summary: I have rented a car from Avis while travelling in France. When I returned it to the rental location in Paris, without me noticing or discussing anything with me, the agent added 280 (bogus) euros in damages. I did not notice it in the receipt because I ... read more

  • Review for Avis car rental in India

    Sep 3, 2011 by
    Not yet rated.
    Pros: None
    Cons: Poor service, no respect for your time, beaten up cars, no compensation

    Summary: A couple of friends and I rented a car from Avis and the laundry list of things that went wrong was unbelievable. - We had booked an SUV and they have us a minivan/SUV hybrid that did not have the ground clearance we needed- The paperwork ... read more

  • **AVIS Misleading Prices - Abusive Charges

    Sep 2, 2011 by
    Not yet rated.
    Pros: no Pros
    Cons: Plenty of Cons.

    Summary: We reserved a Van for 2 weeks from Salt Lake City at listed online price of 1,660.62$ (including taxes and surcharges of 361.14$). At the desk, we were offered an "upgrade" to a SUV for addtl 10$/per day, we added an insurance just in ... read more

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