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Not Yet Rated by the Epinions community
Oct 6, 2011
Pros: The man in Cambridge did finally find me a car.
Cons: I was lied to at least 3 times about my reservation.
Summary: I reserved an Economy size car from Budget through Expedia, and was given no reason to believe I would not get one. When we arrived at the Budget counter at Logan, we were told that the only vehicle available was a 9-passenger van. There were about 20 ... read more
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Not Yet Rated by the Epinions community
Aug 15, 2011
Pros: Price, equipment
Cons: No real reservations, poor service
Summary: What a horrible experience! I went with Budget because they were the least expensive for my 200 mile move. I should have heeded the warning from Penske that Budget doesn't actually reserve the trucks. I read the fine print on my online reservation and ... read more
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Not Yet Rated by the Epinions community
Jul 29, 2011
Pros: None
Cons: Cost $500 more
May ding my credit for no reason
Summary: I rented a car for vacation in Kauai and a small rock chip was noted on the windshield when I turned it in. (No idea if it was there when I picked the car up.) Then 2 weeks later I get a bill for $500 for replacing the whole windshield! ... read more
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Not Yet Rated by the Epinions community
Jul 26, 2011
Pros: Budget truck rental is a company that has reckless disregard for the customer.
Cons: Budget truck rental is a company that has reckless disregard for the customer.
Summary: I reserved a truck and car carrier from budget 3 weeks ago to move to California from NY and on the day of the reservation I go to pick up the truck and it's not available, they then find a truck but no trailer, they then find a trailer, but I have to ... read more
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Not Yet Rated by the Epinions community
Jul 14, 2011
Pros: They were the only ones that had a car.
Cons: Worst service ever. Customer service of no use. Cash is not king.
Summary: Worst customer service in the history of customer service at the Butte, MT. location. Was actually told by either the manager or owner of the franchise, that it was not his problem when he could not figure out how to process a voucher that I ... read more
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Not Yet Rated by the Epinions community
Jun 8, 2011
Pros: Car worked fine.
Cons: Poor customer service
Very disorganized
Inattention to detail
Summary: We reserved a compact car for 6 days at Toronto Pearson Budget. After arriving at the pickup desk, we were informed that they did not have any compact cars available - What is the point in making a reservation if they don't reserve a vehicle for you? ... read more
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Not Yet Rated by the Epinions community
Jun 2, 2011
Pros: I highly recommend the Toyota Prius
Cons: Terrible customer service, SCAM ARTISTS, rude and condescending
Summary: I bought a vacation package with Expedia.com that included a Budget rental car. When we got to the rental counter the woman was rude and terse. She asked the customary questions..."Did we want insurance?" When we declined, she got annoyed and ... read more
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Not Yet Rated by the Epinions community
Apr 14, 2011
Pros: I can't say there is a pro for Budget. Saying that will be lying.
Cons: Terrible Customer Service from Manager: William Lee.
Summary: On April 13/2010 I rented a car at Fort Lauderdale Airport with Budget. They gave me an Impala. The air conditioning of the car was working but, it was not really cold when you put it to maximum. The AC did not have a lot of force blowing cool air. ... read more
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Not Yet Rated by the Epinions community
Mar 27, 2011
Pros: I got a car...
Poor Customer service.
Cons: Cheaper up-front / But cost way more in the end...
Car was dirty inside and out...
Summary: I prepaid for my rental (Convertable) 2 months in advance for my Orlando vacation. When I arrived to pick up my car the customer rep seemed earger to get me into a more expensive vehicle. He then assumed I wanted the full coverage insurance ... read more
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Not Yet Rated by the Epinions community
Mar 21, 2011
Pros: Car was fine.
Cons: Sleazy.
Summary: I've had to be firm and say no before, but the agent at the Tampa Airport counter was tenacious. He started out by trying to befriend me, telling me about nice restaurants to go to in St. Pete and where his family goes for its reunion every year. ... read more
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Not Yet Rated by the Epinions community
Feb 2, 2011
Pros: Very nice front desk staff.
Cons: Everything else.
Summary: I recently rented a car from budget and although the front desk staff was very nice, that's the only positive I can report. Once my son got in the car we realized the car was a disaster. Back of the front seats were patched and dirty, the interier had ... read more
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Not Yet Rated by the Epinions community
Dec 11, 2010
Pros: None
Cons: HORRIBLE CUSTOMER SERVICE and unsafe equipment.
Summary: TRIP FROM HELL and all due to Budget!I reserved a 16' truck and tow dolly to use to move from Denver, CO to Seattle, WA. My dad flew into town and we picked up the truck on 12/5/10. They didn't have a tow dolly, so they gave us a tow trailer ... read more
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Rated a Helpful Review by the Epinions community
Nov 9, 2010
Pros: Car itself was as advertised.
Cons: Lied about LDW charges applied to rental. Terrible customer service unwilling to remedy situation.
Summary: I just want to warn potential Budget customers that Budget runs scams involving their LDW (loss damage waiver) charges. Make sure you READ the paperwork they hand you. Budget agents will lie straight to your face. And if they make a mistake, their ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 31, 2010
Pros: Cheap.
Cons: Cars weren't very clean or well-maintained. Slipshod service.
Summary: It's taken me about a year to get around to writing this review of Budget car rental. I apologize for that. Given the fact that we spent six weeks dealing with Budget last year, I really should have written this review a long time ago. ... read more
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Rated a Very Helpful Review by the Epinions community
Oct 28, 2010
Pros: Large inventory, reasonable prices, though not the cheapest.
Cons: None. Both rental experiences have been satisfactory.
Summary: We live overseas, and when I visit my family in Texas and Tennessee, I rent a car typically from Enterprise Car Rental, but recently, fate would have ... read more
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Rated a Very Helpful Review by the Epinions community
Aug 18, 2010
Pros: Prices; friendly and respectful reps; good number of locations; free upgrades
Cons: Bottom line charges often different from what you expect
Summary: Car rentals are a necessary part of many vacations. Here in the USA, renting a vehicle while vacationing is often very quick and simple if you travel by air because airports large and small usually include car rental offices right there, close to baggage ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 9, 2010
Pros: Well located .
Cons: Horrible service,fraud and the only negative on my perfect trip to Whistler/Vancouver.
Summary: Rented my rental car from Budget at Vancouver Airport (YVR) and returned the car at the downtown branch by our hotel .We had a great ride from Vancouver to Whistler on the Sea to Sky Highway without incident and parked in ... read more
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Rated a Helpful Review by the Epinions community
Aug 5, 2010
Pros: A truck that didn't break down.
Cons: Everything else
Summary: I chose to use Budget Truck rental for my move from Richmond, VA to Winston-Salem, NC. I made the original reservation a month in advance. I ensure that I received my truck properly, I called in advance to confirm the reservation and was told ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Aug 3, 2010
Pros: None! This company did nothing but inconvenience me during a very stressful time.
Cons: takes reservations they can't honor, terrible customer service, no regard for customer
Summary: Budget is a terrible company and I strongly urge people to rent from anyone else. You would be better off moving with nothing but a radio flier wagon! After reading other customer reviews I see that my experience was not at all unique. Budget takes far ... read more
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Rated a Somewhat Helpful Review by the Epinions community
Jul 20, 2010
Pros: The truck served my purposes. The discounted price was right.
Cons: Customer Care.
Summary: Budget offers discounts and great prices but it comes at another price.. the toll on waiting and trying to dispute incorrect billing. I was renting the truck but another person was driving it. I was charged an extra drive fee ... read more
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