Enterprise

Pros: car was clean and performed well
Cons: up-sell, misleading, pushy salesperson

Up-sell is the name of the game. The on-line reservation is flawed, or at the least misleading. My 22 year old son and myself needed a rental. We looked on-line for the best rates for a second driver being a 22 year old. It looked like Enterprise would ...

Pros: Friendly
Cons: Promise of pick-up is misleading--took an hour to do the paperwork to get a car.

I had to rent a car because my car was in the shop (accident not my fault). State Farm set up the rental through my body shop well in advance, but Enterprise did not have a car for me, made me wait an hour without explanation, then I had to take a ...

Pros: NOTHING!
Cons: They quote you one price and then give you another. Poor customer service!!

I checked the internet and found out the Enterprise 30 minutes away from my house was a lot cheaper than then one 10 minutes from my house. I called the closer one to see if they would match the other ones price (both Enterprise) and they said YES! I ...

Pros: Some offices have a lot of staff The free upgrades come in handy
Cons: Surprise or dishonest fees Agents lie Long lines/waits Dirty cars Car size switches

After years of great relations including long-term rentals with them I am fed up with the poor customer service here and there. I paid $150 because an agent entered the wrong drop off location. Over the past decade I have rented vehicles for both ...

Pros: None
Cons: Shuttle wait exceeds 1.5 hours, no cars available for DAYS!!! Had to walk home.

I've had two very bad experiences with this rental car company. One experience happened just this week. I was having my car repaired and the Enterprise "pick you up at your door" service was supposed to pick me up at the repair shop. I wasn't in a ...

Pros: The car worked.
Cons: Everything else.

I had a 5mph rear-ender that put my car in the body shop for a week. My insurance covered a rental car. My insurance (AAA, which ROCKS) uses Hertz as a preferred vendor, but I went with Enterprise because they worked regularly with the body shop I...

Pros: Rental rates and vehicle selection are unsurpassed. Locations are convenient and customer service excels.
Cons: When our reserved vehicle was unavailable we were distressed. They gave us a free upgrade.

My family has been using Enterprise for over 10 years. Their locations are convenient and their prices and quality and selection of cars is unsurpassed. We first learned about Enterprise when we had an automobile accident, and our car was in the shop for ...

Pros: Being picked up
Cons: none that I can see

While in Las Vegas we were staying in an RV park and had not towed our car. We certainly didn't want to drive around in a big RV with no place to park the rig. We called Enterprise and they came to the RV park and picked us up and took us to the...

Pros: competitive pricing and price-matching; customer pick up/drop off
Cons: beware of contract scams on insurance; hidden and unexplained fees

Pros: Let me think....none.
Cons: crap customer service

Ok, so I don't want to sound like a complainer (this is my second epinion that is negative) but..... Enterprise - Sky Harbor Airport (Phoenix, AZ), uhhmm, in short sucks. 1. I was given a car in a lower class than I had booked (they ran out of ...

Pros: Friendly, good cars
Cons: None

Enterprise was one of the nicest things about our last trip - not much else went well (rain at the beach, food poisoning, delayed flights, etc)

We rented with Enterprise for price (least expensive option for us at Bradley International in...

Pros: The company's brand
Cons: Rude and unfriendly employees, and cars that are not maintained well.

To say that I will never ever use Enterprise rental car service would be putting it mildly. I would not recommend that place to my dog for that matter and here's why. About a month ago I and my brother were waiting at an intersection to make a turn when...

Pros: None
Cons: They use "bait & switch" tactics.

When we were making arrangements for our second trip to New Orleans we decided to arrange in advance to rent a car from Enterprise instead of Alamo, as we had previously. BIG mistake. When we arrived in New Orleans and went from the airport to Enterprise...

Pros: Pick-up and Delivery
Cons: None

When we went to Las Vegas we needed a car and did not rent one upon arrival - no problem. We called Enterprise from the place where we stayed and they came and picked us up and drove us to their office. The person who came to get us called our room and...

Pros: Great customer service, free pick up
Cons: Not a large car selection, no unlimited miles.

I work for the company in New York, and I enjoyed reading all of the opinions, good and bad. It lets me know how we are doing as a company. But as a current employee, who routinely shops her competition, let me tell you that Enterprise is one of the best...