Enterprise

Pros: Brittany the desk person was Phenomenal. she should get an employee of the month award.
Cons: Should be given the choice of smoking or nonsmoking car, when it's 88 .

We rented a car in Abilene, Texas for two days and had lined up the reservation 4 months prior to our pick up date. Our flight was delayed in Dallas/ Fort Worth, due to Thunderstorms, by a good 4 hours so we called Enterprise car rental to let them know ...

Pros: They will pick up up and drop you off
Cons: Car dirty, no walk-around inspection at pick up

I had to rent a car when my car was rear-ended and in the shop for month. When I picked up the car from Enterprise, their salesman did not ask me to do a "walk-around" inspection, and handed me a form and said "I documented a burn hole in the passenger ...

Pros: Clean cars, free upgrades (depending on cars available), friendly staff, reasonably quick service.
Cons: ridiculously overpriced refueling charge($4/gallon on last trip) I filled it myself.

I have had the privilege numerous times of renting from Enterprise and will not pay money to any other car rental company. Enterprise has ALWAYS been very friendly, accomodating and concerned that I have been pleased with my vehicle. On a trip to ...

Pros: Whole experience was negative - will never rent from them again
Cons: Did not have car we reserved; refused to contact other rental agencies on our behalf

Recently, my husband and I rented a car via Expedia.com through Enterprise Rent-A-Car at the Denver International Airport. We made our reservation through Expedia.com and with Enterprise in good faith. Based on our experience, we will never rent a car ...

Pros: Free pick up ( however, but at least 30mins-1hr late for your pickup )
Cons: cars never cleaned ahead, agents always busy on the phone while doing your paperwork

I had a reservation for a small pick up truck ( s10, dakota or similar ) with local erac office. I call that morning to confirm, and the agent wants to upgrade me to a cargo van for no extra charge because they don't have a truck. Now, if I wanted a ...

Pros: None, I will never rent a car from Enterprise again, nor will my company.
Cons: Uncaring, and unavailable.

Recently, Friday, January 5th, 2007, we were traveling on Florida's Turnpike, just south of Leesburg, Florida, on our way home from Fort Lauderdale to Chicago in our Saab. As we neared mile marker 291 N, the turbo in our car went out. I contacted Saab ...

Pros: The agent was pleasant. 
Cons: false advertising, lack of concern

My car needed repair that would take a few days.  I knew ahead of time that I would have to drop it off.  Enterprise was about 3 blocks from the repair shop so I went on line and pre-registered with Enterprise. I checked the 'compact' box ...

Pros: brand new subaru forrester
Cons: poor customer service

I am so upset with enterprise, I wanted to write a review immediately. First off, I wasn't told they were going to force us to pay a $400 security to rent a car. They say it's standard procedure. I got my boyfriend to offer his credit card as a deposit, ...

Pros: They pick you up
Cons: everything else

I'm of the opinion that Customer Service at Enterprise ends after they've picked you up. We were forced to do a rental through one of the Kirkland, Washington locations (12047 124TH AVENUE NE) because a repair on our car was not done correctly at a ...

Pros: Friendly representative
Cons: Bad odor in rental car

We have a enterprise car rental just around the corner where we live. The gentleman who showed me the car was friendly and the transaction was smooth. The car itself was allright, nothing wrong with it. It drove well and the gas mileage was good. We had ...

Pros: Clean car, pick up service
Cons: Price Gouging Opportunists

Shamelessly price gouging at Logan on just before Christmas, 2001. When questioned about the ridiculous price of their cars, one of their counter employees responded, "yea, this car would have been in the high $30's a few days ago, but now we have the...

Pros: The car was very nice and the price was right.
Cons: They make you pay $150 until you bring the car back!

BE AWARE OF EXTRA FEE's!!!!!! I loved the car (Ford Focus) But the experience of renting the car was HORRIBLE! They charged my account without giving me a total first! As we were talking and about to get in the car he told me he charged my card $225! ...

Pros: Awesome service, Awesome pricing
Cons: No going into NYC (I'm from Toronto) Too many branches are closed Sunday

I rent fairly often for business. Approximately once a month. I went with Enterprise because of a corporate account my boss had with them. I love them! I go to the same location every time and the people there know me by name. I call with any issues, ...

Pros: Fast, quick, enjoyable service when picking up the car.
Cons: Slow at making mistakes that was made on their end.

I rented from Enterprise (at the air port in Pittsburgh, PA) for the first time when I returned from Germany, so that I could get to my job and home, while on orders with my base. They were really great about setting me up for one week, using military ...

Pros: Get a car
Cons: No customer service, fraud in billing department.

I am a college student. Rented a car in NJ on sat 12 pm for 3 days, went to philly downtown that night. Unfortunately i lost my keys.I called the roadside asssitance, they have to give me a replacement car and take away this one.Wat they did was took ...