510 ratings (497 Epinions reviews)
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    Highest Rated Consumer Review by the Community

  • Enterprise Done Picked Me Up...

    Aug 5, 2004 by mrkstvns is a Top Reviewer on Epinions in Hotels & Travel
    Rated a Very Helpful Review
    Pros: Friendly service and low rates
    Cons: Not useful for international travel, hard to find the "special offers"

    Summary: Everybody needs a ride now and then, and more and more Americans are finding that the way to quick, affordable temporary wheels is Enterprise. Enterprise seems to be everywhere< i> these days, with locations throughout every neighborhood in just about ... read more

  • Ruined my weekend

    Oct 26, 2013 by
    Not yet rated.
    Pros: Location
    Cons: Unclear Policy
    Unhelpful Staff

    Summary: My experience at Enterprise in Strathroy ON was greatly disappointing.  I have rented a car from this location in the past on three or four different occasions with no problems.  This particular time I left work early to get to Enterprise at ... read more

  • How Enterprise Works

    Mar 30, 2013 by
    Not yet rated.
    Pros: Enterprise locations handle everything, they make all the decisions from pricing to free days etc.
    Cons: 800# can only file a complaint

    Summary: Enterprise overbooks there cars just incase someone doesn't show up, so when you make your reservation the night before and show up to get a car and they say "we don't have any" it means that  they are holding the cars for customers that booked in ... read more

  • Enterprise-No car, No care, No customer service.

    Mar 4, 2013 by
    Not yet rated.
    Pros: N/A
    Cons: Do not take reservations sersiously, no cars available, poor customer service.

    Summary: I reserved a rental car by phone with Enterprise. I explained on the phone my baby is being flown on an Angel Flight to be admitted into Cincinnati Children's Hospital.  My son had a bone marrow transplant and can not be in public so the car will ... read more

  • Enterprise Doesn't Recognize Travelocity Price

    Dec 3, 2012 by
    Not yet rated.
    Pros: The car was nice and clean, as is expected from any car rental. 
    Cons: Never use Enterprise through Travelocity.  Enterprise makes you pay their higher price, not Travelocity's quote.

    Summary: If you rent a car through Travelocity for an Enterprise car rental they won't recognize the price Travelocity gives you. We rented a car on Friday till Sunday.  When we went to pick up the car Enterpise told me that they are charging me ... read more


    Nov 8, 2012 by
    Not yet rated.
    Pros: Customer service was helpful and polite.
    Cons: Ridiculous inspection of the car after rental - I feel they may have scammed me.

    Summary: This is more of a general warning when renting a car: make sure you do a thorough inspection of the car before driving off! I was blamed by Enterprise for a small scratch under the front bumber, but I have no reason to believe I was responsible for that ... read more

  • STAY AWAY. Overcharged fees...NO help from customer service

    Sep 17, 2012 by
    Not yet rated.
    Pros: - car didn't break down
    Cons: - lied on phone
    - overcharged fees
    - didn't keep reservation in first place 

    Summary: My wife and I rented from Montreal airport. We were told we could drop the car in 3 days at a location downtown with no extra "dropoff" fee.On the return day, we are told by the downtown location the fee is $75. We are told to call the airport back. ... read more

  • Overbilling by Enterprise - Be Careful for this ripoff!

    Sep 1, 2012 by
    Not yet rated.
    Pros: No pros.  They say one thing and do another.
    Cons: Possibly a scam from the Dublin airport employees.  

    Summary: I have been trying to find a solution to this problem for over 14 days. I have been on the phone with my credit card company, VISA, and with Enterprise numerous times. I have spent at least 4 hours of my time with Enterprise which keeps going in circles ... read more

  • Enterprise Picks You Up

    Aug 6, 2012 by
    Rated a Very Helpful Review
    Pros: Pick up and drop off, cars clean and in good shape, nice staff.
    Cons: Brutal late policy, cheapest cars a little gutless.

    Summary: We have a car.  It’s not a very good car, it turns out it was a car that was once submerged in a flood (I didn’t know that when we bought it from a family member).  As a result of it’s “not goodness,” I don’t ... read more

  • Awful...stay away...

    Aug 3, 2012 by
    Rated a Very Helpful Review
    Pros: I do admit they have a pretty good car selection, but that is about it.
    Cons: Everything else...the customer service is none existant and they are only after your money.

    Summary: My car was being repaired from a collision, and I was forced to use Enterprise in Lancaster, PA through the insurance company. My car was dropped off on Monday morning. The repair shop left a message on Thursday notifying my car was ready. I worked a ... read more

  • Never Again!

    Jul 14, 2012 by
    Rated a Very Helpful Review
    Pros: Returning the car, Ending the rental.
    Cons: Terrible service, Quality of car, Extortinate price, Waiting time for car delivery at pick up.

    Summary: Rented at: Cork, Ireland - 4 days - 261.02 Euro. Rental dates: 5th July 2012 - 10th July 2012.Due to circumstances of my own car breaking down, I had to get a rental car at Cork, Ireland for some days whilst my own car was being ... read more

  • Enterprise RentACar

    Jul 8, 2012 by
    Not yet rated.
    Pros: The pros used to be that I was a VIP and treated very well. 
    Cons: See the actual review. My contention is that they set me up'

    Summary: For years, I have been a good customer of Enterprise Rent A Car. I fly into DC every month to see my girls who live in the DC area. This past time, I dealt with a young black man who seemed to have it in for me. He showed me an upgraded car (I have been ... read more

  • Enterprise Car Rental Decent Prices And They Make House Calls

    Jun 26, 2012 by
    Rated a Very Helpful Review
    Pros: Pick-up and Delivery, reasonable rates, functional cars, intuitive website.
    Cons: Hidden fees.  Bill not adequately explained.

    Summary: My trip to New Orleans last week was my first time back to that amazing city since I was stationed there following Hurricane Katrina.  Having experienced the worst of New Orleans following that devastating storm, I wanted to go back to the areas I ... read more


    Jun 12, 2012 by
    Rated a Helpful Review
    Pros: The lady we returned the car to was very nice.
    Cons: Everything else--especially the woman who rented us the car.  Very bad attitude.

    Summary: When we went to pick up the car that we had reserved on line, instead of the economy car we wanted we were told that the only car they had was a full sized car.  There was a whole parking lot full of cars but the Chevy Impala was the only one that ... read more

  • Enterprise Car Rental: My and my Kids life at Danger

    Jun 4, 2012 by
    Rated a Helpful Review
    Pros: NOTHING!
    Cons: put my life and my childrens life in danger

    Summary: I got a Dodge Dakota from a Enterprise in Crosby Texas and It was very messy when I Picked it up, and also it was hesatating to go and and the lights (for oil, ext.) kept coming on. I dident feel safe driving it. When I arrived in Dallas Texas I called ... read more

  • Successful rental

    May 29, 2012 by
    Rated a Very Helpful Review
    Pros: Good service
    Fast & easy pickup and return
    No unexpected charges
    Good rate
    Cons: None

    Summary: We rented from Enterprise for a 2-week California trip. After a lot of research we chose Enterprise because it had the best combination of reviews and price.  Other companies were cheaper but had a lot of complaints.  Other companies had fewer ... read more

  • Never again! Wouldn't recommend anyone!

    May 2, 2012 by
    Rated a Helpful Review
    Pros: Nothing!
    Cons: Terrible terrible customer services!

    Summary: When I got there the employees seemed nice and caring. They offered me the insurance and said they would take it off after the first day. I later spoke with a former employee who said told me that they aren't allowed to automatically take it off like ... read more

  • Enterprise = Insulting, Opportunistic and Uncaring Service

    Apr 27, 2012 by
    Rated a Helpful Review
    Pros: Good website, good car selection, many locations.
    Cons: Poor customer service, more committed to policies than customers, can't escalate issues.

    Summary: I’ve been renting cards for over 20 years and rent them often.  Never have I encountered such callous, indifferent treatment as my last rental from Enterprise (and I mean last in every sense of the word).  GPS took me through an ... read more

  • A Con Scheme!

    Apr 26, 2012 by
    Rated a Helpful Review
    Pros: None
    Cons: Too many to put in this box!

    Summary: COLUMBAI, MARYLAND -- I was unfortunately in a car accident and needed to utilize the services of Enterprise for a short time frame. The lady Satanya looked over the vehicle with me and my boyfriend. At the time of the inspection my boyfriend noted that ... read more

  • Crooks - watch out!

    Apr 9, 2012 by
    Rated a Helpful Review
    Pros: They provide us with a functional car (albeit not the car that we reserved).
    Cons: Crooks:  charged us a bogus $300  charge for a smudge on the door.

    Summary: Do NOT rent a car from Enterprise or you will regret it.  We needed a rental car for a week.  Things with Enterprise started badly when they didn't have the car that we reserved.  They didn't even offer an excuse - we reserved a ... read more

  • Many Problems

    Apr 1, 2012 by
    Rated a Very Helpful Review
    Pros: All the problems were eventually fixed.
    The third car I got actually worked.
    Cons: Way too many problems.
    Mechanical failure.
    Making the customer wrong.

    Summary: I reserved a rental car through CarRentals.com for my recent visit to New Orleans. It was a good bargain. I paid in advance for an airport area car rental, and then received the name of the company: Enterprise. When I arrived at the New Orleans Airport, ... read more

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