Highest Rated Review by the Community
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Oct 04 '01
Pros: They did stand behind their word
Cons: Car had apparently not been serviced.
Summary: It has been draining me with all that has been going on in the world around us the past several weeks. My dear brother Gungian and Mrs. G live in close proximity to the Pentagon, where not too long ago Gungian's office was.
I have a younger brother...
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Feb 07 '12
Pros: Nothing stands out as very good.
Cons: Bad customer service.
Summary: Rented a full size car for 3 days in Chicago and had one of the worst car rental experience I had in years.1) Got in on a late flight. Took shuttle to Hertz. The agent at the counter looked at my reservation (a very good deal, ...
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Jan 18 '12
Pros: the thought that someday they will go out of business
Cons: poor customer service NO CUSTOMER SUPPORT
Summary: Hertz withdrew over $800 from my account when my insurance was suppose to pay the whole thing. an employee made an error on the initial reservation but they didnt catch it until a couple weeks later when i brought the car in to get it swapped. ...
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Dec 20 '11
Pros: None
Cons: Worst rental experience I have ever had and I used to rent cars weekly
Summary: I rented a car from the Hertz location in Elgin, IL and the place is a huge rip off DO NOT rent cars from this location. I returned the car with a full gas tank and then later when reviewing my credit card statement realized that they a had charged ...
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Dec 20 '11
Pros: No Pros.. All con..
Cons: Don't care attitude. No response. Automated phone system gives you run-around
Summary: I lost my prescription (and therefore, expensive!) suglasses in November during a rental and have since been trying to get them to at least look for it. Despite my numerous efforts to contact them there have been no responses to emails or phone calls. I ...
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Dec 02 '11
Pros: Green offerings, Hertz GPS, friendly, did not push extras, and operated in difficulties.
Cons: Hertz GPS, past iniquities, took advantage price wise.
Summary: A few weeks ago we traveled to Connecticut to visit our son who goes to school there. We flew from Dallas to Windsor Locks Airport and we rented a car from Hertz. We got a fairly good rate from Hertz of $40.00 per day for a medium sized car. When we ...
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Nov 15 '11
Pros: The car worked...
Cons: Long wainting.
Unpleasent treatment of customers.
They stole our deposit.
expensive fuel
Dented car
Summary: Hertz at Fuerteventura Airport.They yelled at us from the moment we stepped up to the counter.First they yelled at us for data in their computer being different from the data they had sent to us on the voucher.Then they yelled at us for ...
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Oct 11 '11
Pros: I was checked out quickly.
Cons: The employees at the Manchester Airport office in the U.K. are dishonest and rude.
Summary: I rented a car last year from the Hertz office at the Manchester Airport in the U.K. for a business trip in the north of England. I checked the car out, drove it around for ten days, and returned it (at 4:00 a.m. after the office was closed) with no ...
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Oct 07 '11
Pros: There is no pros with this company . . . . .
Cons: Steal money, fool honest people.
Summary: I was on a holiday trip and rented car for just 8 hours. Paid €81 which is much, i could have a week for €120. But my flight was leaving in the middle of the night so i thought it would be ok. I wanted to use Hertz because i didnt want any ...
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Sep 29 '11
Pros: Nice clean car.
Cons: Rude disrespectful employees, Hidden Fees, Return Location closed, Over Charged/Double charged
Summary: We choose Hertz over everyone else because of lower rates. However ended up very unsatisfied with everything but the car. When we originally called to reserve a car we were quoted one price and were told that would be the final price. when we ...
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Jul 15 '11
Pros: none
Cons: Everything
Summary: First off, it took me over 45 minutes to get picked up from the airport. From there they took me to a 40 minute line to get my car. When I finally reached the counter I had to spend 10 minutes listening to the agent and her co-worker talk about how bad ...
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Jul 07 '11
Pros: Good car.
Cons: Serious delay, despite large deposit, misinformation.
Summary: I booked a Mercedes for a driving holiday. The booking was made by internet, 65 days in advance, and I pre-paid GBP 1,191 to secure it. The car was booked for 1800 hours on 27 June 2011 at Gare du Nord, Paris. We had a dinner engagement with friends in ...
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Jan 28 '11
Pros: None!
Cons: The worst company to rent from.
Hidden fees such as parking recovery fee.
Summary: I had worked for Hertz in DT Montreal, so all that I will write here is true. They make overbooking of 80% more then they have cars availabilities during the high season.They don't care at all about clients complants, so you can complain as ...
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Jan 03 '11
Pros: Good discounts
Newer models
Clean and reliable car
Many cars to choose from
Cons: None
Summary: I am a long time USAA banking member. I love USAA, their banking services can't be beat and have many partners they deal with including Hertz rental car. We were planning a Christmas vacation to Georgia and needed a car to drive from the ...
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Dec 28 '10
Pros: It was a very nice car, but nearly every car I rent is nice.
Cons: Horrible counter service, and the drop off rate quoted was totally ridiculous. NO, never again
Summary: Week of May 16th had to go to a family funeral in Iowa. Went to AARP site and found a great deal on Hertz. It was equal or less than my usual discount car rentals, so I grabbed it. It was at the Milwaukee airport. First experience was about 30 mins ...
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Nov 29 '10
Pros: Quick courteous service, good machinery. Reasonable rates.
Cons: Long hikes with luggage, no instructions for GPS.
Security for cars, not the customers.
Summary: THE EVENTAt 9am on a Friday, we made a last second decision to attend the funeral of the last of our Great Generation family members. To be held at 10:00am Saturday. My Aunt's 90th was to be celebrated on the day after Thanksgiving but she ...
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