Hertz

Pros: Friendly service, relatively fast check-in, great choice of cars
Cons: Prepaying for gas not such a great idea

Renting a car from Hertz turned out to be a pleasant experience for me and my family, as we prepared for our weekend road trip. Comparing prices to other rental companies, we found them to be the most inexpensive for us after discounts we had available ...

Pros: Competitive rates for the cheapest car available
Cons: Horrible customer service, constantly trying to get you to upgrade, no concern for your time.

I had a rental reservation at 10pm at Sacramento Airport with Hertz. After our flight arrived at 1030pm all I wanted was to get the car and get to the hotel. Unfortunately, the man working the counter asked me on 3 separate occasions if I would like to ...

Pros: they rent cars
Cons: once they get your money you can forget about customer service!!!!!!!!!

Rented a car from Hertz in Houston Bush Intercontinental Airport for work. Was working on an inactive rail line and had the car parked on the clients property. Sheriff saw the car and called Hertz. Hertz told them to tow the car. DID NOT EVEN BOTHER ...

Pros: We were able to get most of our money back.
Cons: There are probably tens of thousands who buy this insurance unnecessarily and get ripped off.

Mid-November 2005, my mother and I booked a car through the CAA (Canadian Automobile Association)with Hertz at the Albuquerque airport. The total cost for two weeks was to be around $590 US. We were told by the woman who booked our trip to call our auto ...

Pros: None
Cons: Rude people, Slow service etc etc

After a long five hour flight from New York to Florida, My brother and I got off the plan and met our family members. We went to the part of the Airport where you pick up your rental car. Well, we went to Hertz to pick up our rental car and it turned out...

Pros: Central reservations are friendly and professional.
Cons: Oxnard, CA location is under the impression that customers can be treated as disposable.

The central reservations at Hertz seems to be staffed by nice folks.  Unfortunately, the location in Oxnard, CA has done a horrible job of representing the company.After arriving at the location, we were informed that the size of car we ...

Pros: Provide to young drivers
Cons: They suck the life out of you, and swindle you

I was traveling to school one day, and another driver fails to stop at a stop sign and demolishes my car. I needed a rental. Hertz was the only place that would rent to somebody at my age of 19. I arrived late in the evening, after a friend picked ...

Pros: I can't think of even one.
Cons: Invoice did not list all charges; contract changed without notification; employees rude and dismissive.

I have never been so disappointed and angry with service in my life.We booked our car weeks in advance, through my husband's corporate Gold account. We were given a detailed invoice listing the charges and I checked to make sure that we had more ...

Pros: time saver, most of the time accurate and timely
Cons: cumbersome to operate. Would be nice if a keyboard or touchpad was available.

I just recently attended a conference in Los Angeles, and you all know that finding your way around LA calls for a really good sense of direction, and a sense of adventure. I don't travel much away from home, and I rely mostly on visual markers along...

Pros: sorry, can not find anything in this caregory
Cons: Expensive, Dangerous cars, Bad service, cheating, Off airport

Location: Orlando International Airport, FLRental length: 17 days from 8/20-9/06, 2009-- Nightmare started:From the minute we told the representative at the check-in counter that we were from New York City and we did not drive often, ...

Pros: Relatively cheap for a car rental.
Cons: Apparently insufficient stock of vehicles. Rude employees.

My husband and I recently returned from a wonderful vacation in Florida. The only downer on our trip, however, was our unfortunate experience with Hertz. We had ordered an economy car and were looking forward to enjoying a nice, small rental car as ...

Pros: Great corporate structure--no one is responsible to the customer. (Just don't be a customer!)
Cons: Completely unprofessional and unreliable. No accountablity.

Reserved a car at the Marion Illinois airport.  Got a ride to pick up the car--but the Hertz location closed an hour early.  They didn't call or email me, or leave a number to call--nothing.  Spent nearly an hour on hold and on the phone ...

Pros: The woman who checked the car for dings was very nice.
Cons: This company is unethical and unscrupulous. 

Hertz has a real scam going on with renewal and/or late return of their vehicles.  We reserved a vehicle over the internet with Hertz for a daily rate of $17.99.  When we went to pick up the car, however, I realized that ...

Pros: If you want to use your points for you or your spouse - no issues.
Cons: Deviate outside of their set requirements and there is no wiggle room to help others.

One of my close friends has a son with aggressive bone cancer.  Last year they did aggressive chemo and removed part of the bone in his leg.  Needless to say he was very sick most of the year but had great hopes of recovery. Unfortunately ...

Pros: Quick and efficient at getting me into a rental car. Picked me up at home.
Cons: FILTHY car. Completely unhappy with customer service.

On June 2, 2006 I was set up with a rental car from Hertz after a car accident. Due to lengthy repairs to my own car, the shop responsible for the repairs to my car agreed to cover whatever costs exceeded my rental coverage limits. The body shop ...