Hertz

Pros: Relatively new cars, Convenient location
Cons: Off hours returns not allowed, Wait times very high, not all cars have EZ Pass

I tend to rent fairly frequently from the off airport location of Hertz in Jersey City (Harborside). While the experience is not inadequate, I think it is reasonable to expect more for the premium rates they charge and given that I am a Hertz #1 Club ...

Pros: Car was as requested on Hotwire. Hotwire pricing was Excellent.
Cons: TERRIBLE customer service for the #1 company.

Rented through Hotwire (very good) for a convertible in Orlando. Arrived at airport, took shuttle to HUGE Hertz building. Driver dropped us off with no directions on which door to go to, etc. Went inside lugging two huge suitcases, found no one to help ...

Pros: Same car but half the price when you switch from airport to local rental.
Cons: You have to make a stop at the local rental office.

A few weeks ago, my wife and I flew to Tampa for a week's vacation in Florida. Our destination was a two hour drive south, to the Charlotte area. My wife priced car rentals and they were all over $500 for 6 days -- and this was for a compact! The ...

Pros: Out of state car drop-off, friendly staff, fast and easy service
Cons: dumb reservation call center individual who needs to be trained, high price

Introduction I have used Hertz for many years since I joined the AAA Auto Mobile Club because every month, we receive the AAA Southern California magazine and Hertz always has a special offers, like free upgrade or 50% off. I just love ...

Pros: Worldwide, Many Cars
Cons: Consistency of Service, Price

Renting a car can be a very arduous endeavor. One thing that is almost impossible to quantify is the variable of location. Locations -- According to www.hertz.com at the time of this review they have vehicles available for rental in 141 ...

Pros: Takes our debit card, cars usually clean, no breakdowns, rates competitive, most locations unlimited mileage
Cons: Philly 30th Street had some vehicle cleanliness issues, some locations markedly more expensive than others.

Our family vacations almost invariably involve rental cars. The days when we were willing to throw caution to the wind and take our sad ol’ family vehicles on road adventures are gone. It’s one thing to find yourself stranded for six ...

Pros: None
Cons: Not up front with their restrictions. Central reservations unhelpful.

In March I reserved a Ford Explorer for nine days to be picked up at the Cyril E. King Airport in St. Thomas, US Virgin Islands in June 2007. I had rented a house on St. John and expected to take the car over on the ferry. However when I arrived at the ...

Pros: many cars to choose from, unlimited miles available, AAA approved, available discounts
Cons: workers often seem indifferent

I have used Hertz car rental, and as of the time I am writing this review, they have always had very competitive prices that were both affordable and comparable to other companies. Hertz is of course more expensive than some, but much cheaper than ...

Pros: they rent cars
Cons: once they get your money you can forget about customer service!!!!!!!!!

Rented a car from Hertz in Houston Bush Intercontinental Airport for work. Was working on an inactive rail line and had the car parked on the clients property. Sheriff saw the car and called Hertz. Hertz told them to tow the car. DID NOT EVEN BOTHER ...

Pros: Nice car for a good price
Cons: The local office might want to see about hiring a secretary

I've rented quite a few cars in my life. I've rented from Budget, but my experience with them led me to switch to Enterprise (long story short, they went from a place that rented to under-25-year-olds without an additional fee, to a place that rented ...

Pros: Competitive rates for the cheapest car available
Cons: Horrible customer service, constantly trying to get you to upgrade, no concern for your time.

I had a rental reservation at 10pm at Sacramento Airport with Hertz. After our flight arrived at 1030pm all I wanted was to get the car and get to the hotel. Unfortunately, the man working the counter asked me on 3 separate occasions if I would like to ...

Pros: They Hire Cars
Cons: Very Expensive. Misleading, Lied to

Would never book directly through Hertz after an experience on honeymoon in Cyprus years ago when I was openly lied to about the Nissan Almera I hired. Was told the car was brand new but when i went to collect it it was a model that had been superseded ...

Pros: Provide to young drivers
Cons: They suck the life out of you, and swindle you

I was traveling to school one day, and another driver fails to stop at a stop sign and demolishes my car. I needed a rental. Hertz was the only place that would rent to somebody at my age of 19. I arrived late in the evening, after a friend picked ...

Pros: Good service, reliable car, very nice employees
Cons: If you don't refill the gas they charge you ALOT

We flew to Virginia for a meeting/vacation trip in 2005, and of course had to rent a car when we got there. I had booked a Hertz reservation online and the Hertz service counter was located right in the Newport News airport. How convenient! The only ...

Pros: They did rent me a car.
Cons: Harassed my employer, customers, stole my property

I've had many unfortunate experiences with Hertz with the latest being the theft of a rental car I got from them. Hertz blamed me entirely for the theft. They refused to honor their rental agreement and insurance they offered. Hertz came after my ...