Hertz

Pros: We were able to get most of our money back.
Cons: There are probably tens of thousands who buy this insurance unnecessarily and get ripped off.

Mid-November 2005, my mother and I booked a car through the CAA (Canadian Automobile Association)with Hertz at the Albuquerque airport. The total cost for two weeks was to be around $590 US. We were told by the woman who booked our trip to call our auto ...

Pros: Selection, service, AAA discount, clean new vehicles, nice facility, no BS. HLE great as well.
Cons: None. Airport and HLE are great.

LAX REVIEW PICKUP: Clean, well-lit buses to huge facility off-site. 5 agents on duty at 7pm on a Thursday, about 20-25 minutes in line. Not great, but better than Alamo, which has lines to rival TSA's. Semi-pushy pitch for insurance, including a ...

Pros: none
Cons: many

Just returned from a trip to Italy, beginning with a flight into Rome. I take this trip every year and this year I decided to rent a Ford Galaxy Minivan from Hertz. To make a long story short, the car I received was in very dangerous condition. I made ...

Pros: Ability, as a Gold member, to select the exact brand/model of car.
Cons: Lack of attention to details, such as cleanliness of vehicle.

I am a Hertz Number One Club Gold member. As such, I would expect a quick and courteous car pickup. In the most recent experience at the Seattle airport, at the time of pickup, when I was a bit late, my car had already been assigned to someone else and ...

Pros: Downgrade-car functioned
Cons: Supplied a lower class car than booked; refused to compensate for the difference.

Made a booking for a BMW 318i on Hertz' Aer Lingus microsite. Confirmed. Prepaid. Sorted. Arrived in Shannon Airport to be told that at 28 I was too young to be given the car requested. Apparently, 30 is the minimum age for them to insure on a BMW in ...

Pros: Smooth rental process. Didn't experience high pressure sales. Problem solved well.
Cons: Prices can be higher than other companies. Car might not be in perfect working order.

After writing two negative car rental company reviews (see my Budget review h ere and Enterprise review he re), it's a relief to be able to honestly have a good opinion of Hertz. I ...

Pros: Courteous fast customer treatment. Great cars.
Cons: Frequently have Ford cars, not my favorite.

I rent a car at their Local Edition about 2-4 times a month, since I don't own a car. I've tried other rental car companies, but when it comes down to it; Hertz is the best in the world! I know that my comments might sound like an ad or that I'm a ...

Pros: Prestige Collection premium vehicle specific reservation, Neverlost System, best location at airport.
Cons: Usually most expensive, discounts are a trial and error guessing game.

I'm an automotive enthusiast. I like to experience driving different vehicles. While it seems most people just want the biggest car for their buck, I look for cars that are more interesting to drive and have character. For business travel, I'm pretty ...

Pros: Excellent car selection and has CD player in Economy.
Cons: Can be a bit pricey esp with add-ons like the GPS system.

As I'm price sensitive, I thought Hertz would be too expensive for me but then I found that I can get a good discount deal with Hertz from my bank, USAA. Costco has some good deals too. We used Hertz twice so far, once in Denver, CO and the other ...

Pros: Hertz has a website through which you are able to make car reservations.
Cons: It is clear that the website has some major flaws.

I live and work in La Esperanza, Honduras. I finally convinced some friends to come to Honduras for a vacation...it helps when friends come because you do the touristy stuff you never make time for when you live in a place. A month or so before ...

Pros: liked the car I rented a lot (ford Escape)
Cons: excessive and frivolous charges for repairs

Last summer I rented a vehicle from Hertz for three weeks. The first day, while parked at a shopping center, I received a small dent (2-3 inches long and about 1/2 inch deep) in the rear quarter panel - probably from the neighboring parked car which was ...

Pros: Clean car. Ran well. Pricing was correct.
Cons: None.

We had booked our hire car through expedia.com. They had quoted for a compact car $33 per day including taxes, from Hertz. When we arrived at Jacksonville airport, we were running late, due to our flight. Jacksonville, North Carolina is such a ...

Pros: Better-than-average selection of car models
Cons: Hertz's customer service is rude! Also, make sure you read ALL fine print!

I have rented from Hertz many times, and had always been satisfied until the last few months. Something has changed. The most recent fiasco involves the use of a VISA debit card. I only carry a debit card, not a credit card, by choice in order to ...

Pros: Many locations, #1 Club
Cons: "Hertz rents Fords"...oh boy! Absolutely apathetic & lazy staff.

I have received excellent service in the past, but it was all undone by an unpleasant experience – actually a series of them. Tuesday 1 PM: I obtained my vehicle keys with the usual efficiency at the Gold counter, but discovered that the vehicle did ...

Pros: They do Nectar points in the UK, and they rent Ford cars
Cons: Hidden charges, lack of staff, unfriendly, poorly presented vehicles, unreliable website, poor communication

OK - I don't rent cars very often, and when I do its usually part of a business trip. I am not too bothered about the cost as the company is paying, as long as it isn't horrendous. My needs are simple - four wheels and a seat - nothing fancy, just ...